Main function:                 
Responsible for the security and safety of guest, building Assets and stock. 
Reports Directly to: Supervisor Internal security control  
SPECIFIC DUTIES & ACTIVITIES ​​​​​​​

Maintain safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. 
Assist the management in enforcing staff discipline, rules and... regulations. 
Monitor surveillance equipment and access points permitting entry.
Compliance with company policies & procedures on Safety & security measures
Ensure Fire safety norms & standards are strictly adhering to. 
Counter measures for bomb threat. 
Regularly inspect and evaluate the effectiveness of existing security measures and protocols, identifying areas for improvement and implementing necessary changes.
Take immediate and appropriate action in response to security incidents, emergencies, or disturbances, including coordinating with local law enforcement if required.
Control and monitor access to restricted areas of the hotel, ensuring that only authorized personnel are granted entry.
Develop and maintain a crisis management plan to effectively handle emergencies, natural disasters, or other critical situations.
Conduct regular risk assessments to identify potential security vulnerabilities and implement measures to mitigate those risks.
And any assigned task by the management. more

Main function:                
To ensure that all guests are served to the hotel standard in the Restaurant / Bar / Lounge areas. To Display the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. 
Reports Directly to: Restaurant manager/supervisor

Greet guests and presents them with the menu.
 Inform guests about the special items... for the day and menu changes if any.
 Suggest food and beverages to the guests and also try to upsell.
 Take food and beverage orders from the guest on the order-taking pads or the handheld Point of sale ( POS ) system.
 Performing basic cleaning tasks as needed or directed by the supervisor. 
 Filling in for absent staff as needed
 Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy, etc, Without the egg, etc.
 Communicate to the guest and assist with their queries.
 Coordinate with the bus person, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.
 Serve food and beverages to the guest as per the course of order.
 Observe guests and ensure their satisfaction with the food and service.
 Promptly respond to guests with any additional requests.
 Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses. 
 Prepare mixed drinks for service to your customer’s table. 
 Properly open and pour wine at the tableside. 
 Adhere to grooming and appearance standards consistently. 
 Understands and can communicate products and services available at the hotel.
 Must have some familiarity with basic cooking skills.
 Assist bus persons with stocking and maintaining the restaurant’s par stock levels and side station.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
 Close the shift on the POS terminal.
Any other assigned responsibility by the management. more

Position Overview: 
The Finance & Admin Officer will play a critical role in overseeing all financial and administrative functions within the company. This position requires an individual with extensive experience in creating processes and structures that support our strategic business units. The ideal candidate will be detail-oriented, organized, and able to work collaboratively with different... teams to enhance operational efficiency.
Key Responsibilities:

Develop and implement financial strategies, policies, and procedures to ensure effective management of resources.
Oversee budgeting, forecasting, and financial reporting to provide insights into the company's financial performance.
Manage accounts payable and receivable, ensuring timely payments and collections.
Conduct regular financial analysis and risk assessments to guide decision-making.
Establish and maintain efficient administrative systems and processes to support business operations.
Collaborate with various departments to streamline operations and improve overall performance.
Ensure compliance with legal and regulatory requirements related to finance and administration.
Support organizational planning and development initiatives.

Qualifications:

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
A minimum of 8 years of experience in finance and administration, preferably in the construction, real estate, or hospitality sectors.
Proven experience in developing processes and structures for business operations.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in financial software and Microsoft Office Suite.
Detail-oriented with strong organizational skills.

What We Offer:

Competitive salary and benefits package.
Opportunity to work in a dynamic and growing company.
Professional development and career growth opportunities. more

We are currently seeking candidates for the position of Front Office Agent.
Job Description:

Warmly greeting and thanking guests in a sincere and friendly manner.
Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests' needs.
Confirming group reservations and organizing personalized services for VIP customers and event attendees.
Upselling... additional facilities and services when appropriate.
Maintaining updated records of bookings and payments.
Efficiently checking guests in on arrival and out on departure.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, resolving problems, and handling complaints professionally.
Assisting the reservations manager with booking processes.
Collaborating with internal departments for seamless guest satisfaction.
Complying with company procedures and safety policies.
Performing daily checklist duties.
Providing information about the hotel, available rooms, rates, and amenities.
Responding to client complaints in a timely and professional manner.

Requirements:

A degree in Hotel Management is a plus.
Excellent communication and organizational skills.
Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
Familiarity with hotel reservation software, such as Opera, Micros, etc.
Understanding of travel planning websites like Booking and TripAdvisor.
Customer service attitude more

Job Details

As the security supervisor, you will be expected to direct and coordinate the activities of all security personnel.
Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
Ensure the safety and security of guest, staff, visitors and contractors at all times.
Responsible to manage all safety & security, Fire Life Safety... and food hygiene risks faced by the hotel.
Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
Track departmental safety record and document medically treated and non-treated injuries.
Oversees and guides the efforts of the Accident Prevention Committee.
Oversees and guides the efforts of the Fire and Safety Committee.
Oversees first aid program for guests and employees.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Assign duties and schedule staff for balancing needs of the hotel and productivity standards. 
Monitor staff activity and coach subordinate performance.
Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
Ensure compliance with all security standards and preventative measures.
Monitor and follows proper key control guidelines in loss prevention and in the property.
Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
Develop and advise key personnel of emergency procedures.
Implements action plans to monitor and control risk.
Establish crisis management and contingency planning.
Conduct regular walk through rounds for observing the entire hotel.
Supervision of all Security Personnel and giving clear direction on all security related aspects. more

Main function:                   
First impression/Guest Luggage/Guest check in
Reports Directly to:          Front office Manager
RESPONSIBILITIES

As a Porter, you will provide exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage to rooms.
Offer consistent, high standard service and assistance to Guests and maintain a... lobby presence that offers courteous and attentive service.
Interact with Guests and contribute to the first impressions of guests.
Ensure that individual guest and Groups receive fast, efficient and friendly service.
Ensure you communicate any guest feedback to the management & appropriate department.
Assist with room moves and luggage deliveries and always man the Front Door, following all standard operating procedures.
Ensure laundry support is provided when required by guest.
Provide room service for guest and also clear guest plates from time to time.
Answer calls in the absence of the receptionist.
Present yourself in a professional way as possible.
Take guest for room shows explaining each facility in the room.
Handle check out operations by ensuring every lost but found items are brought to the notice of the management.
During check out, check the rooms properly for any spoilt items.
Ensure the front office is clean and free from clutter at all times.
Clean the reception area, sweep, mop floors and vacuum carpets.
Fix minor technical issues, like changing bulbs and providing room support.
Report damage in guest rooms, call technicians and monitor repairs until completion.
Monitor generator operations by making sure the security team know when to switch on/off at appropriate times.
Any other extra responsibility as may be assigned by the management. more

Job Details

Identify new markets and business opportunities that will increase revenue.
Identify opportunities for new channels to grow and maintain the highest possible booking occupancy.
Overseeing personnel, including receptionists, kitchen staff, and office employees.
Must be able to manage social media and online presence, manage the social media accounts for the property and ensure all... Apartments are advertised and promoted to the highest standard. 
Resolving issues regarding apartment services, amenities and policies. 
Monitoring employee performance and conducting regular evaluations to help improve customer service.
Engage in strategic marketing of the hotel to both private and public clients.
Provide the highest quality of service to the customer at all times.
Come up with marketing strategies that are offline related that will increase the visibility of the hotel.
Working on clientele list to ensure that a set target is achieved.
Implement sales and marketing strategies necessary for attracting clients to patronize the hotel.
Carry out research and analysis to identify new markets and business opportunities.
Analyze sales reports and take actions to improve results as appropriate.
Advise the management on ways to seek opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community.
Work with the management to create promos, offers and packages based on current market.
Any other assigned duties to be assigned by the management. more

Job Details

Conduct thorough consultations with clients to assess their specific needs, medical history, and any areas of concern or contraindications for massage.
Perform a variety of massage techniques, such as Swedish, deep tissue, hot stone, aromatherapy, or sports massage, based on the client's preferences and needs.
Set up a serene and comfortable atmosphere in the treatment room,... ensuring cleanliness, appropriate lighting, soothing music, and pleasant aromas.
Communicate effectively with clients, providing clear explanations of the treatment process, answering questions, and ensuring their comfort and satisfaction throughout the session.
Adhere to proper hygiene and sanitation protocols, including regular cleaning and disinfection of equipment and treatment areas, as well as following industry-standard health and safety guidelines.
Promote additional spa services, products, or packages to enhance the client's experience and contribute to the spa's revenue goals.
Continuing Education: Stay updated with the latest massage techniques, industry trends, and wellness practices through ongoing training and professional development opportunities.
Maintain a professional and ethical demeanor, respecting client confidentiality, boundaries, and the spa's code of conduct. more

Job Details

Patrol premises regularly to maintain order and establish presence
Monitor and authorize entrance of vehicles or people in the property
Remove wrongdoers or trespassers from the area
Secure all exits, doors and windows after end of operations
Check surveillance cameras periodically to identify disruptions or unlawful acts
Investigate people for suspicious activity or... possessions
Respond to alarms by investigating and assessing the situation
Provide assistance to people in need
Apprehend and detain perpetrators according to legal protocol before arrival of authorities
Submit reports of daily surveillance activity and important occurrences more

Job Description

As an Administrative Associate, Office of the CEO, your significant contribution to our Business Group and directly to the CEO, will be to provide administration, support, project management, reporting, and productivity to the CEO.
Your role is sensitive because it directly impacts the professional life of the CEO across her different functional expressions including: Business... The Firm, Compering, Corporate Training, Consulting etc., Ministry Itinerary Preaching Assignments

Responsibilities
Functional Support Business:

Act in the confidence and best interest of the CEO, as an Administrative Associate and Personal Project Assistant.
Serve as the primary point of contact for internal and external constituencies on all matters about the CEO, regarding inquiries, requests, invitations, etc. made to the Office by email or letters.
Always prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the CEO’s style and organization policy.
Excellently follow and execute the standard process for invitation management for the CEO both in official and ministry contexts, ensuring prompt response, orderly calendarization, brand assets transfer as well as effective communication and follow-up with all parties involved.
Handle billings and invoices for work done corporate training, compering, consulting work, etc. by the CEO for clients individuals and organizations.
Provide sophisticated calendar management for the CEO, including prioritizing urgent inquiries and requests while troubleshooting any time conflicts; make judgments and recommendations to ensure the smooth running of her engagements.
Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead, including:

Assisting with special projects;

Designing, researching, and producing documents, reports, and presentations;
Collecting and preparing information for meetings with staff and outside parties;
Composing and preparing correspondence;
Maintaining contact lists and databases;
Making travel arrangements; and completing expense reports
Working on media-related projects that elevate the CEO’s brand
Work closely with the CEO to keep her well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense of the issues taking place in the environment and keeping the CEO updated. Anticipate the CEO’s needs in advance of meetings, conferences, etc.
Complete projects assigned by the CEO by working with appropriate team members, including Senior Leadership, on behalf of the CEO.
Research and share with the CEO relevant thought-leadership opportunities, events, grants, educational programs, press access, etc. that would be beneficial to her work and status
Attend corporate events with the CEO, based on her request, and where appropriate take notes, document commitments and agreements to remind her of, as well as follow up to ensure goal accomplishment.
Manage CEO’s ticket bookings, travel itinerary, accommodation, etc. when on local or international travels for both personal and official purposes.
Take minutes of meetings and documentation of key information provided during Team Meetings, Strategy Sessions, etc.
Take calls, manage responses, etc. on behalf of the CEO through a dedicated phone.

Functional Support Ministry:

Liaise with the Director of Ministry Support as appropriate to share ministry event details, and provide key information at your disposal to facilitate ease of service for the Ministry.
Attend all Ministry Events with the CEO, and provide logistic support to aid effective ministration setup.
Other Duties
In the course of your duties, you’d work closely with the CEO to achieve set goals. However, you would report directly to the General Manager. Your ideas are welcome and we want to count on you to be proactive, take initiative, and accomplish all tasks with excellence.

Female applicant only more