Areas of responsibility

The Assistant manager will provide strategic direction for employees to enhance customer experience and ensure the smooth and profitable running of the hotel. 

Specific duties and activities

Operations


The job holder will have responsibility to oversee and manage the hotel’s daily affairs in accordance with the hotel’s mission & vision statement, including... maximization of financial performance, guest satisfaction and staff development with established quality standards.
Ensure S.O.P implementation in all departments and check the same during routine operational checks.
Utilizes interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
Achieves the hotel’s profit, customer service and revenue goals by the operation of the hotel.
Ensure that monthly financial outlooks for rooms, food and beverages, administrative targets are met.
Coordinating, overseeing and managing all departments and service units as well as working closely with them on a daily basis to ensure the smooth running of the hotel and its operations.
Ensure that all decisions are made in the best interest of the hotel and management and any other responsibility as may be assigned by the management.
Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met.
Any other assigned roles by the General manager.


Food & Beverage


Assist the F & B manager with all the oversight functions as it relates to the food and beverage department and its staff.
Properly assist the F & B manager in ensuring that during functions, banqueting and buffets services, necessary plans are put in place to ensure that adequate plans are been carried out.
Assist the F & B manager to randomly inspect the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry e.t.c).


Front office


Create roster for front office staff and approve any changes. 
Create a positive work environment for employees to thrive, communicate with team and set positive review targets.
Signs off on completed checklist of front office staff at the end of each shift.
Ensure front office staff have followed up on customer concerns (Sign off on guest request sheet).
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. 
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Responds to and handle guest problems and complaints as it pertains to Operations.
Observe service behaviours of employees and provide feedback to managers/heads of department as it applies.
manage and resolve all guest complaints in a timely manner. 
Update and analyze guest feedback report. 
Meet and greet VIP clients and escort them to their rooms where applicable.
Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service. 
Respond to guest enquiries via email and over the phone. 


 House keeping


Oversee the supervision of the housekeeping operation and ensure all service standards are followed with friendly and engaging service.
Randomly inspect vacant rooms to ensure standards are met at all times bearing in mind Goldine Alpine core values of excellent service.
Work with the house keeping manager to ensure rooms are properly inspected before guest check-in.
Ensure there is a daily report on the activities of housekeeping. more

Welcoming and interacting with guests in a professional manner. 
Accurate taking of guest orders. 
Staying attentive to the needs of guests in the dining area. 
Making menu recommendations, answering questions and sharing additional information with restaurant patron. 
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests. 
Delivering food from the... kitchen to the guests. 
Performing shift duties like rolling silverware, per-bussing tables, wiping tables and removing debris and more.
Greet and escort customers to their tables.
Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies) 
Prepare tables by setting up linens, silverware, and glasses 
Inform customers about the day’s specials 
Offer menu recommendations upon request 
Up-sell additional products when appropriate 
Take accurate food and drinks orders, using POS ordering software, order slips, or by memorization 
Check dishes and kitchenware for cleanliness and presentation and report any problems 
Arrange table settings and maintain a tidy dining area 
Deliver checks and collect bill payments 
Carry dirty plates, glasses, and silverware to the kitchen for cleaning 
Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. parties) 
Follow all relevant health department regulations 
Provide excellent customer service to guests more

JOB RESPONSIBILITY:                                          


As the head of the housekeepers, you will be responsible for the cleanliness of the entire hotel. Any cleaning errors and all queries would accrue to you.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. 
Document and resolve issues... with discrepant rooms with the Front Desk. 
Prepare, distribute, and communicate changes in room assignments. 
Communicate issues to next shift. Complete required paperwork. 
Ensure uniform and personal appearance of housekeeping staffs are clean and professional.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 
Works effectively with the Engineering/maintenance department on guestroom maintenance needs. 
Prepare a weekly cleaning schedule. 
Obtain list of rooms to be cleaned daily and list of prospective check-outs to prepare work assignments. 
Inventories and stock to ensure adequate supplies. 
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. 
Ensure that each unit of the hotel is neat and ready for the business of the day. This should be properly checked and supervised at least thrice daily.
Ensure that the public toilets are cleaned and inspected intermittently.
Supervise the vacant rooms to ensure they are inspected for guest use.
Take note of damaged items by guest especially in the rooms and public spaces and report directly to the General manager for immediate replacement.
Ensure that all housekeeping supplies are provided on time as at when due.
Report housekeeping activities daily to the GM and also provide LOST-BUT-FOUND note book for recoveries.
Report all disciplinary issues bothering around housekeeping staffs to the GM.
Ensure weekly record of room amenities and inventory of all items.
Ensure proper washing of linens/Towels/ from the laundry.
Provide a weekly-monthly inventory of linens to properly keep stock of lost or damaged items. 
Ensure that the laundry machines are not abused and are properly monitored especially the dryers.
Ensure cleaning/washing agents are provided in due time for the proper washing of linens.
Come up with ideas and suggestions that can improve the organization positively.
Any other assigned roles by the management. more

JOB DESCRIPTION


Coordinate and manage all sales activities of the hotel, including inter-state sales efforts in line with the marketing plan.
Develop and maintain a comprehensive database of commercial, retail, travel, and organizational contacts.
Undertake telesales and face-to-face sales calls with potential and established clients in allocated areas.
Canvass and prospect for new... business opportunities, creating innovative strategies to maximize revenue.
Achieve sales targets as set by the DCR and General Manager (GM).
Prepare and submit daily, weekly, and monthly sales reports.
Schedule and coordinate monthly marketing meetings, ensuring timely follow-ups.
Compile monthly measurability statistics for advertising campaigns and send them to the head office.
Develop, coordinate, and implement ad-hoc marketing strategies as needed for specific segments.
Ensure that all actions in the marketing plan are executed on a daily, weekly, and monthly basis.
Coordinate and execute follow-up actions from property inspections and sales calls.
Manage the hotel’s social media accounts and content creation to boost visibility and engagement.
Coordinate daily pricing (Yield) meetings to analyze revenue opportunities and optimize pricing strategies.
Devise and implement strategies to create and promote new revenue opportunities and innovations.
Maintain weekly contact with the GM, Guest Service Manager, and Experience Manager to stay informed about trends within the hotel.
Attend travel functions, trade fairs, exhibitions, and sales conferences to represent the hotel and build networks.
Participate in educational visits to partner hotels for commercial or travel trade engagements.
Provide regular updates and relevant information to other regions and stakeholders.
Compile and maintain a working sales business plan aligned with the hotel’s objectives.
Monitor competitor activities and market trends to identify opportunities and threats.
Prepare, analyze, and submit all required reports, including daily, weekly, and monthly performance updates. more

JOB DESCRIPTION


Coordinate and manage all sales activities of the hotel, including inter-state sales efforts in line with the marketing plan.
Develop and maintain a comprehensive database of commercial, retail, travel, and organizational contacts.
Undertake tele-sales and face-to-face sales calls with potential and established clients in allocated areas.
Canvass and prospect for new... business opportunities, creating innovative strategies to maximize revenue.
Achieve sales targets as set by the DCR and General Manager (GM).
Prepare and submit daily, weekly, and monthly sales reports.
Schedule and coordinate monthly marketing meetings, ensuring timely follow-ups.
Compile monthly measurability statistics for advertising campaigns and send them to the head office.
Develop, coordinate, and implement ad-hoc marketing strategies as needed for specific segments.
Ensure that all actions in the marketing plan are executed on a daily, weekly, and monthly basis.
Coordinate and execute follow-up actions from property inspections and sales calls.
Manage the hotel’s social media accounts and content creation to boost visibility and engagement.
Coordinate daily pricing (Yield) meetings to analyze revenue opportunities and optimize pricing strategies.
Devise and implement strategies to create and promote new revenue opportunities and innovations.
Maintain weekly contact with the GM, Guest Service Manager, and Experience Manager to stay informed about trends within the hotel.
Attend travel functions, trade fairs, exhibitions, and sales conferences to represent the hotel and build networks.
Participate in educational visits to partner hotels for commercial or travel trade engagements.
Provide regular updates and relevant information to other regions and stakeholders.
Compile and maintain a working sales business plan aligned with the hotel’s objectives.
Monitor competitor activities and market trends to identify opportunities and threats.
Prepare, analyze, and submit all required reports, including daily, weekly, and monthly performance updates. more

AS A CAHSIER


Deliver checks and collect bill payments
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services and tabulate bills using calculators and cash registers.
Assisting with guest calls, inquiries and disputes.
Attend all departmental meetings, briefings &... internal or external training sessions as required.
The restaurant cashier’s job description covers interacting with customers and accepting payment from them for products and services provided.
Act wholeheartedly in the interests of the Company at all times & not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image.
Receive payments and present change to customers.
Balancing account at the end of every shift or sells.
Communicate guest requests to management.
Good working knowledge of eZee hospitality solutions.
Any other tasks as assigned from time to time by any manager. more

Main function:                 

Provide support to the Head Chef in all aspects of kitchen operations and food preparation.

Reports Directly to:  Head Chef 


Prepare, cook and present dishes as directed by the junior Sous chef.
As a Chef de Partie, your main responsibility will be to amaze people with outstanding cooking following recipes and directions for local and some continental... dishes.
Your work will be extremely important for customer satisfaction and building customer loyalty.
You will plan and execute menus in collaboration with other colleagues and ensure adequacy of supplies at all times.
Place orders in a timely manner.
Manage ingredients and costs.
Suggest new ways of presentation of dishes, and new rules and procedures for optimizing the cooking process.
You will be expected to give attention to productivity of the kitchen such as speed and food quality.
You will ensure adherence to all relevant health, safety and hygiene standards, be a team player and collaborate with other colleagues.
You should have proven experience in a Chef de Partie role with excellent use of various cooking methods, ingredients, equipment, tools and processes and the ability to multitask, as well as work efficiently under pressure.
You should demonstrate good time management skills and be passionate about what you do.
Any other assigned duty by the management. more

Venmac Resources Limited, Africa,s Number one Hotel management company is looking for experienced Front desk receptionist with vast experience for our Client Meethaq Hotel Jabi Abuja in the field of hospitality who has the professional look, excellence communication, experience and  has what it takes to join a dynamic team

Main function:                     To receive and attend to... guest

Reports Directly to:             Front Office manager/commercial manager/Operations Manager

JOB DESCRIPTION


Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Close guest accounts and check guests out
Confirm relevant guest information
Verify guest’s payment method
Issue room keys
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests
Listen and respond to guest queries and requests both in-person and by phone
Review accounts and charges with guests during the check-out process
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Monitor visitors to the hotel
Enforce rules and policies of the hotel
Maintain a neat and orderly front desk and reception area
Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
Good knowledge of Microsoft word and excel.
Good knowledge of eZee hospitality solution.
Any other assigned duty by the management. more

We are looking for qualified applicants who have worked in the capacity of a Reservation manager, led teams and has operational competencies to join our unique team as a reservation manager in any of our numerous property.

Job Description


Handling all operational and administrative task for the apartment.
Respond to maintenance issues from time to time.
Warmly greeting and thanking... guests in a sincere and friendly manner.
Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests' needs.
Confirming group reservations and organizing personalized services for VIP customers and event attendees.
Upselling additional facilities and services when appropriate.
Maintaining updated records of bookings and payments.
Efficiently checking guests in on arrival and out on departure.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, resolving problems, and handling complaints professionally.
Assisting the reservations manager with booking processes.
Collaborating with internal departments for seamless guest satisfaction.
Complying with company procedures and safety policies.
Performing daily checklist duties.
Providing information about the hotel, available rooms, rates, and amenities.
Responding to client complaints in a timely and professional manner.
Any other task assigned by the management.


Requirements:


A degree in Hotel Management is a plus.
Excellent communication and organizational skills.
Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
Familiarity with hotel reservation software, such as Opera, Micros, etc.
Understanding of travel planning websites like Booking and TripAdvisor.
Customer service attitude more

We are currently looking for a passionate individual with a passion for success and commitment for excellence in the areas of Human resources, business development and vast operational strengths in hospitality to join our team of professionals. 

JOB RESPONSIBILITY

Human Resource Functions


Handle recruitment of staffs, posting of job advert, calling of applicants.
 Interviewing and... hiring of staffs for different outlets with the appropriate skills as needed.
Create compelling job descriptions.
Design effective onboarding and training programs as well as exit-interview.
Conducting training for both internal & external staffs.
Ensure that accurate job descriptions are in place for all staffs at different location.
Ensure that staffs employee documents are well documented.
Weekly visit to different hotels to carry out HR functions.
Carry-out background checks on staffs as well as conduct staff’s medicals.
Identify training and development opportunities for both internal and external staffs in different outlets.
Monitor and appraise external employees at different hotels and send report to the CEO.
Work closely with the CEO to track key project milestones and progress in line with company’s mission and vision statement. 
Develop and implement HR strategies and initiatives aligned with the overall business strategy.
Bridge management and employee relations by addressing demands, grievances or other issues within the scope of HR.
Develop and monitor overall HR strategies, systems, tactics and procedures across all the outlets managed by Venmac Resources Limited.                                                     


BUSINESS DEVELOPMENT AND OPERATIONS


Monitor and measure all Sale and Marketing efforts and produce monthly effectiveness reports.
Work out strategies to get more hotels and apartment under the Venmac management agreement.
Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times. 
Write the sales and marketing business plan for the Organization.
Identifying and pursue new business opportunities in the areas of hotels and apartment.
Developing and implementing strategies to drive growth and revenue.
Conducting market research and competitor analysis.
Preparing proposals and presentations.
Negotiating contracts as at where applicable.
Staying updated on industry trends, networking at industry events, and contributing to the overall success and growth of the company.
Work out strategies to get more hotels & apartment under the Venmac management agreement.
Handle other administrative roles as assigned by the MD.
Monitor all activities within the several apartments as it relates to maintenance, performance and overall growth develop and execute strategies to increase company sales and profits. 
Identify new business opportunities by researching them, writing proposals, and presenting them to potential clients.
Attending networking opportunities including conferences and industry events. 
Identify new hotels that meet company standards in terms of location, size, infrastructure quality, owner willingness etc. and pitch company’s partnership proposal or any of Venmac’s services to them.
Negotiate company’s commercial agreement with interested hotels and sign-up rooms. more