Position Overview

We are seeking a highly motivated and experienced Hotel Operations/Technical Officer to join our dynamic team. The ideal candidate will be responsible for overseeing the operational aspects of hotel projects, including hotel setup and pre-opening processes. This role requires strong technical expertise in the hotel industry, excellent communication skills, and a proven track... record in recruitment, proposal writing, and business development.

Key Responsibilities


Manage the operational aspects of hotel setup and pre-opening processes, ensuring compliance with industry standards and best practices.
Collaborate with various stakeholders to develop and implement operational policies, procedures, and training programs.
Oversee the recruitment process for hotel staff, including job postings, interviews, and onboarding, to build a high-performing team.
Write comprehensive proposals for potential clients, detailing strategies for hotel setup and operational management.
Identify and pursue new business opportunities, building relationships with prospective clients and stakeholders.
Conduct market research and analysis to support business development efforts and identify trends in the hospitality industry.
Ensure that all operational systems, including front office, housekeeping, food and beverage, and maintenance, are effectively implemented and managed.
Monitor and evaluate hotel performance metrics, providing recommendations for continuous improvement.
Provide technical support and guidance to hotel management teams to optimize operations and enhance guest satisfaction.
Participate in site visits and inspections to assess property conditions and operational readiness for opening.


Qualifications


Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum of 7 years of experience in hotel operations, with a focus on hotel setup and pre-opening processes.
Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance management.
Proven experience in recruitment, training, and team development.
Exceptional proposal writing skills, with the ability to articulate concepts clearly and persuasively.
Demonstrated ability to identify and secure new business opportunities within the hospitality industry.
Strong analytical and problem-solving skills, with a keen attention to detail.
Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
Proficient in hotel management software and Microsoft Office Suite.


Benefits


Competitive salary and performance-based bonuses
Travel allowances & Bonuses
Opportunities for professional development and career advancement
Supportive and collaborative work environment more

JOB DESCRIPTION


As the head of the housekeepers, you will be responsible for the cleanliness of the entire hotel. Any cleaning errors and all queries would accrue to you.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. 
Document and resolve issues with discrepant rooms with the Front... Desk. 
Prepare, distribute, and communicate changes in room assignments. 
Communicate issues to next shift. Complete required paperwork. 
Ensure uniform and personal appearance of housekeeping staffs are clean and professional.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 
Works effectively with the Engineering/maintenance department on guestroom maintenance needs. 
Prepare a weekly cleaning schedule. 
Obtain list of rooms to be cleaned daily and list of prospective check-outs to prepare work assignments. 
Inventories and stock to ensure adequate supplies. 
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. 
Ensure that each unit of the hotel is neat and ready for the business of the day. This should be properly checked and supervised at least thrice daily.
Ensure that the public toilets are cleaned and inspected intermittently.
Supervise the vacant rooms to ensure they are inspected for guest use.
Take note of damaged items by guest especially in the rooms and public spaces and report directly to the General manager for immediate replacement.
Ensure that all housekeeping supplies are provided on time as at when due.
Report housekeeping activities daily to the GM and also provide LOST-BUT-FOUND note book for recoveries.
Report all disciplinary issues bothering around housekeeping staffs to the GM.
Ensure weekly record of room amenities and inventory of all items.
Ensure proper washing of linens/Towels/ from the laundry.
Provide a weekly-monthly inventory of linens to properly keep stock of lost or damaged items. 
Ensure that the laundry machines are not abused and are properly monitored especially the dryers.
Ensure cleaning/washing agents are provided in due time for the proper washing of linens.
Come up with ideas and suggestions that can improve the organization positively.
Any other assigned roles by the management. more

Main function:                  

Cleaning and sanitizing guest rooms, including bathrooms, bedrooms, and common areas, ensuring they are maintained to the highest standards of cleanliness and hygiene

Reports Directly to:Housekeeping manager.

AREAS OF RESPONSIBILITY

Overall Cleanliness of the Hotel

SPECIFIC DUTIES AND ACTIVITIES


Replace used amenities in guest rooms. 
Fold... towels, make beds, and ensure bathrooms are clean.
Remove trash, dirty linens and room service items. 
Provide clean linens and towels for dirty ones. 
Answer immediately to requests from guests, as well as from other departments. 
Load cart with supplies such as linens and move it to the required areas. 
Enter guest rooms by adhering to proper procedures and ensure they are vacant. 
Perform a check on all room appliances to ensure they are in good working condition. 
Adjust furniture, desk items, and appliances when necessary. 
Dust furnishings and walls and remove marks from them. 
Carry out floor care duties in the hallway and guest rooms, and vacuum carpets where necessary. 
Adhere to all safety, security and company procedures and policies. 
Provide an immediate report of any safety hazards, injuries, maintenance problems, or accidents to the house keeping supervisor. 
Keep uniform clean and make sure to appear professional always. 
Ensure company standards are followed in welcoming and acknowledging all guests. 
Expect the service needs of guests and provide them even before called upon to do so. 
Genuinely appreciate and thank guests for their visit. 
Apply professional language in communicating with guests and other people. 
Greet guests and take care of requests 
Communicate issues to next shift. Complete required paperwork. 
Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of guest. 
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. 
Check stocking levels of all consumables and replace when appropriate
Adhere strictly to rules regarding health and safety and be aware of any company-related practices, as well as function in any capacity within Meethaq hotes ltd and for any of her sister companies that require your service. 
Any other assigned task by management. more

Our client a 3 star hotel, is looking for the a professional sous chef to join their reputable team in the city of yola, Adamawa state.

Main function:               

Provide support to the Executive Chef in all aspects of kitchen operations and food preparation. 

Reports Directly to:       Executive Chef 

SPECIFIC DUTIES & ACTIVITIES 


Assists with the preparation and planning of... meal designs. 
Ensure that kitchen activities operate in a timely manner. 
Monitors inventory, while ensuring that the production and sales correspond accurately. 
Provide support to all kitchen employees with various tasks including line cooking, food preparation, dish plating and cleaning.
Ensures proper and detailed training is given to new kitchen employees to meet Comfort hotel food and kitchen standards.
Create schedules for kitchen employees while ensuring fairness in work schedules and hours across board. 
Adheres to and implement sanitation regulations and safety regulations. 
Manage the kitchen team in the executive chef's absence. 
Ensure the right amounts of food are prepared for forecasted covers, special functions, and reservations. 
Implement proper rotation of food in the “Mise en place.” 
Adhere to Comfort hotel standards of food quality, preparation, recipes, and presentation.
Minimize spoilage and wastage.
Actively coordinate the production and preparation of all food items within the assigned area ensuring a smooth and efficient operation. 
Maintain the highest standards of quality and portion control, prepare requisitions, check expiry dates, identify slow-moving items, and ensure proper storage.
Maintain operating equipment and report any necessary repairs. 
Consult with the Executive Chef regarding suggestions to improve quality. 
Perform any other duties requested by the Executive Chef and management. more

Our client a 4 star hotel located in the beautiful city of Yola, Adamawa state is currently in need of an experienced hotel operations manager to join the team. 

Areas of responsibility

The Assistant manager will provide strategic direction for employees to enhance customer experience and ensure the smooth and profitable running of the hotel. 

Specific duties and... activities

Operations


The job holder will have responsibility to oversee and manage the hotel’s daily affairs in accordance with the hotel’s mission & vision statement, including maximization of financial performance, guest satisfaction and staff development with established quality standards.
Ensure S.O.P implementation in all departments and check the same during routine operational checks.
Utilizes interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
Achieves the hotel’s profit, customer service and revenue goals by the operation of the hotel.
Ensure that monthly financial outlooks for rooms, food and beverages, administrative targets are met.
Coordinating, overseeing and managing all departments and service units as well as working closely with them on a daily basis to ensure the smooth running of the hotel and its operations.
Ensure that all decisions are made in the best interest of the hotel and management and any other responsibility as may be assigned by the management.
Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met.
Any other assigned roles by the General manager.


Food & Beverage


Assist the F & B manager with all the oversight functions as it relates to the food and beverage department and its staff.
Properly assist the F & B manager in ensuring that during functions, banqueting and buffets services, necessary plans are put in place to ensure that adequate plans are been carried out.
Assist the F & B manager to randomly inspect the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry e.t.c).


Front office


Create roster for front office staff and approve any changes. 
Create a positive work environment for employees to thrive, communicate with team and set positive review targets.
Signs off on completed checklist of front office staff at the end of each shift.
Ensure front office staff have followed up on customer concerns (Sign off on guest request sheet).
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. 
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Responds to and handle guest problems and complaints as it pertains to Operations.
Observe service behaviours of employees and provide feedback to managers/heads of department as it applies.
manage and resolve all guest complaints in a timely manner. 
Update and analyze guest feedback report. 
Meet and greet VIP clients and escort them to their rooms where applicable.
Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service. 
Respond to guest enquiries via email and over the phone. 


 House keeping


Oversee the supervision of the housekeeping operation and ensure all service standards are followed with friendly and engaging service.
Randomly inspect vacant rooms to ensure standards are met at all times bearing in mind Goldine Alpine core values of excellent service.
Work with the house keeping manager to ensure rooms are properly inspected before guest check-in.
Ensure there is a daily report on the activities of housekeeping. more

Our client, a three star hotel located at Yola, Adamawa state will be seeking to recruit a competent Accountant who will lead the hotel and its team.

Job description

Financial Control Responsibilities: 


Respond to audits to ensure continual improvement is achieved. 
Review and appraise the soundness, effectiveness, and proper application of accounting and financial controls,... compliance procedures and controls and timeliness of documentation generation.
Identify the risks that a business faces and develop preventive strategies. 
Provide training on policy and controls. 
Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
Reviewing the Fixed assets register from time to time, physical asset count exercise.
Supervise the physical Stock positions
Checking of payroll such as overtime, Leave allowance, incentives etc.
Evaluating accounting processes audit trail. 
Tax and Regulatory Affairs – Ensure all tax and regulatory filings are made promptly. 
Review Vendor creation, Customer Creation (Agreements), Credit setting for customers. 
Credit control (Receivables, staff float outstanding). 
Field force expenses management and control. 
Checking of Consumption vs Bill of materials to detect and eliminate any shortages/pilferages. 
Checking the asset disposal bidding process. 
All Other duties as assigned by the Management. more

Job Details


Develop social media campaigns and define their K.P.I.s 
Update content across various social media channels 
Engage with followers and customers 
Post contents as well as manage blogs and websites
Manage the day-to-day handling of all social media channels such as Facebook, Instagram, Twitter, TikTok, etc
Analyze campaign data and web traffic metrics 
Measure and... report the performance of all marketing campaigns and assess ROIs and KPIs 
Utilize social media marketing tools like Hootsuite and Sprout Social 
Keep an eye on the latest social media trends and how to leverage them in the hospitality industry. 
Lead creative development to motivate the target audience to take action 
Oversee new and ongoing marketing and advertising activities 
Design and deliver creative and engaging social media strategies 
Monitor SEO and traffic 
Optimize content coming from content developers 
Communicate with stakeholders and senior management 
Any other assigned roles by the management.


Technical and Behavioural Competencies 


Experience with SMM and Graphics design
Proven work experience as a social media manager 
Hands-on experience in content management 
Excellent copywriting skills 
Ability to deliver creative content (text, image and video) 
Solid knowledge of SEO, keyword research, and Google Analytics 
Knowledge of online marketing channels 
Familiarity with web design 
Excellent communication skills 
Analytical and multitasking skills
Demonstrate a natural inclination to strive towards success.
Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry. more

Main function:               

They are responsible for designing and executing the menu for th e bakery or restaurant that they work in, which can include anything from cakes and tarts to breads and pastries.

Reports Directly to:       Executive Chef / Sous Chef

SPECIFIC DUTIES & ACTIVITIES 


Manages all day-to-day operations of the pastry and bakery section of the kitchen.
Prepare... a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes.
Able to produce all baked goods including but not limited to artisan breads and rolls, muffins, laminated Danish, laminated croissants and doughnuts etc.
Able to develop, designs, or creates new ideas and items for Pastry Kitchen.
Create new and exciting desserts to renew hotels menus and engage the interest of customers.
Ensure excellent quality throughout the dessert offerings.
Follows proper handling and right temperature of all food products.
Decorate pastries and desserts using different types of icings, toppings etc. and ensure the food presentation will be beautiful and exciting.
Co-ordinates activities of cooks and workers engaged in food preparation.
Supervise and co-ordinate all pastry and dessert preparation and presentation.
Checks the quality of raw and cooked food products to ensure that standards are met.
Assists in determining how food should be presented and creates decorative food displays.
Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget.
Check quality of material and condition of equipment and devices used for cooking.
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
Attends all scheduled employee meetings and brings suggestions for improvement.
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with co-workers efficiently and effectively
Able to recognize superior quality products, presentations and flavours.
Ensures compliance with all applicable laws and regulations.
Operates and maintains all department equipment and reports malfunctions.
Maintains cleanliness and organization in all work areas.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviours.
Ensure compliance with food hygiene and Health and Safety standards.
Guide and motivate  pastry assistants and bakers to work more efficiently.
Maintain a lean and orderly cooking station and adhere to health and safety standards.
Ensuring Culinary Standards and Responsibilities are Met for Pastry Team. more

Venmac Resources Limited is a Hotel Management company with an unmatched experience in the hospitality Industry. We provide hotel consultancy services, hotel management, hotel pre-opening, airbnb management, Human resource management, hotel technology, trainings and international development.

Our client, a three star hotel located at Kubwa, Abuja will be seeking to recruit a competent... Accountant who will lead the hotel and its team.

Job description

Financial Control Responsibilities: 


Respond to audits to ensure continual improvement is achieved. 
Review and appraise the soundness, effectiveness, and proper application of accounting and financial controls, compliance procedures and controls and timeliness of documentation generation.
Identify the risks that a business faces and develop preventive strategies. 
Provide training on policy and controls. 
Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
Reviewing the Fixed assets register from time to time, physical asset count exercise.
Supervise the physical Stock positions
Checking of payroll such as overtime, Leave allowance, incentives etc.
Evaluating accounting processes audit trail. 
Tax and Regulatory Affairs – Ensure all tax and regulatory filings are made promptly. 
Review Vendor creation, Customer Creation (Agreements), Credit setting for customers. 
Credit control (Receivables, staff float outstanding). 
Field force expenses management and control. 
Checking of Consumption vs Bill of materials to detect and eliminate any shortages/pilferages. 
Checking the asset disposal bidding process. 
All Other duties as assigned by the Management. more

Venmac Resources Limited is a Hotel Management company with an unmatched experience in the hospitality Industry. We provide hotel consultancy services, hotel management, hotel pre-opening, airbnb management, Human resource management, hotel technology, trainings and international development.

Our client, a three star hotel located at Kubwa, Abuja will be seeking to recruit a competent... Accountant who will lead the hotel and its team.

Main function:               

Provide support to the Executive Chef in all aspects of kitchen operations and food preparation. 

SPECIFIC DUTIES & ACTIVITIES 


Assists with the preparation and planning of meal designs. 
Ensure that kitchen activities operate in a timely manner. 
Monitors inventory, while ensuring that the production and sales correspond accurately. 
Provide support to all kitchen employees with various tasks including line cooking, food preparation, dish plating and cleaning.
Ensures proper and detailed training is given to new kitchen employees to meet Comfort hotel food and kitchen standards.
Create schedules for kitchen employees while ensuring fairness in work schedules and hours across board. 
Adheres to and implement sanitation regulations and safety regulations. 
Manage the kitchen team in the executive chef's absence. 
Ensure the right amounts of food are prepared for forecasted covers, special functions, and reservations. 
Implement proper rotation of food in the “Mise en place.” 
Adhere to Comfort hotel standards of food quality, preparation, recipes, and presentation.
Minimize spoilage and wastage.
Actively coordinate the production and preparation of all food items within the assigned area ensuring a smooth and efficient operation. 
Maintain the highest standards of quality and portion control, prepare requisitions, check expiry dates, identify slow-moving items, and ensure proper storage.
Maintain operating equipment and report any necessary repairs. 
Consult with the Executive Chef regarding suggestions to improve quality. 
Perform any other duties requested by the Executive Chef and management. more