Purpose of the Job: 
The Senior HR officer will play a critical role in providing efficient and effective HR services to employees and stakeholders in the Bank. This position will be responsible for managing various HR administrative functions, recruitment, contracts management, end-to-end payroll processing, implementing learning and organizational development programmes,  ensuring accurate and... timely HR transactions and delivering exceptional employee service experience. 
Reports to: Head of Talent and OD 
Responsibilities and Accountabilities 

Recruitment/ Talent Acquisition-Oversee end-to-end recruitment and selection processes, collaborating with hiring managers to provide staffing needs in line with the policy. 
Learning and development – Onboard new staff, undertake training needs analysis and develop and implement learning and development programs 
Employment Contracts Management- Oversee the end-to-end process of employment contract management, ensuring compliance with legal requirements and company policies. 
Payroll and Benefits Management- Manage end-to-end payroll processing for the Bank, ensuring accurate and timely payroll calculations, deductions, and tax compliance. Ensure effective administration of staff medical schemes, pension, and other benefits 
Policies and Labor Laws Compliance-Maintain a strong understanding of HR policies, labor laws, regulations, and company guidelines across the Bank. 
Performance management– Oversee the implementation of the Banks’ performance management framework 
Employee Relations-Ensure a conducive work environment by handling staff grievances and participating in disciplinary hearings. 
HR Operations and Employee Support- Serve as the primary point of contact for employee inquiries related to HR policies, benefits, payroll, recruitment, and general HR-related questions. 
HR Data and Reporting-Generate and maintain HR reports and dashboards to track key HR metrics, recruitment progress, payroll data, learning and development and performance reports. 
Documentation and HR Records- Maintain accurate and organized employee, payroll, and recruitment files, ensuring documentation is complete and in compliance with legal requirements. 

Knowledge; Skills and Experience required for this Role  

Bachelor’s Degree in Human Resources, Business Administration, or related field. 
Higher Diploma in HR or Certified Human Resource Professional (CHRP-K). 
3-4 years of experience in HR shared services, HR administration, or related roles. 
Strong understanding of HR processes, policies, and best practices. 
Proficiency in using HRIS and Microsoft Office Suite (Excel, Word, PowerPoint). 
Knowledge of excel and use of HR analytics tools  
Excellent communication skills with the ability to interact effectively with employees at all levels. 
Detail-oriented and organized, with a strong focus on accuracy and data integrity. 
Customer-service mindset and ability to handle sensitive and confidential information. 
Problem-solving skills and the ability to work independently as well as part of a team. 
Excellent report writing skills. 
Ability to learn quickly and work in a fast-paced, innovative environment. more

Purpose of the Job: 
To ensure overall compliance with laws, regulatory, ethical and integrity standards related to Data Governance. 
Reports to: Head of Legal and Company Secretary 
Job Description 

Advising and monitoring data protection requirements, and escalating matters as appropriate, to the Head of Legal and Company Secretary; 
Designing and assisting with the implementation and... compliance of the privacy program, including policies, standards and procedures, tools, monitoring, metrics and reporting;  
Acting as a point of contact with the local privacy regulators and co-operating with the regulators and any other relevant authority on matters relating to privacy and regulatory reporting. 
Advising and training Senior Management and staff on data processing requirements provided under the law and facilitating capacity building and training to staff involved in data processing operations; 
Promoting privacy by design working with local Product, Function and technology teams, reviewing and advising on data protection impact assessments, where necessary; developing an understanding of data processing activities, data flows and associated privacy risks. 

 Knowledge; Skills and Experience required for this Role  

Bachelor’s degree in Law or any other related field 
3-4 years’ experience in a Data protection role 
Interpersonal skills 
Organization and planning skill 
Organizing and planning skills 
A sound understanding of regulations affecting financial institutions  
Ability to think strategically  
Ability to understand and interpret financial information and principles  
Expertise of Compliance laws, rules, regulations, risks and typologies; 
Excellent written, verbal and analytical skills 
Must be a self-starter, flexible, innovative and adaptive; 
Highly motivated, strong attention to detail, team oriented, organized 
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging. more

JOB DESCRIPTION

Grow the bank’s liabilities, assets and NFI in the Agribusiness segment.
Effectively manage PAR.
Grow quality loan book.
Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
Recommend for product development relevant to the Agribusiness sector.
Evaluate credit proposals and oversee the credit applications process on a... timely basis with the bank’s set turnaround times.
Effectively manage and expand the relationships with existing Agribusiness clients and bringing in new clients so as to ensure business growth and continuity.
Actively ensure customer relationship management.
Ensuring compliance with both internal and external regulatory requirements.
Safeguard and promote the bank’s image with the general public.
Cross-sell and upsell other bank products.
Any other official duty that may be assigned from time to time.

 
KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

Bachelor’s degree in a business-related field.
3-4 years’ experience.
MS Office.
Interpersonal skills.
Organization and planning skill.
Networking skills.
Attention to details.
Analytical skills.
Integrity.
Confidentiality.
Negotiation skills.
Presentation skills. more

The main responsibility of the job holder will be to achieve business growth for the Bank by selling Enterprise products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
 
JOB DESCRIPTION

Grow the bank’s liabilities, assets and NFI in the Enterprise segment.
Effectively manage... PAR.
Grow quality loan book.
Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
Recommend for product development relevant to the Enterprise Banking sector.
Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
Effectively manage and expand the relationships with existing Enterprise banking clients and bringing in new clients so as to ensure business growth and continuity.
Actively ensure customer relationship management.
Ensuring compliance with both internal and external regulatory requirements.
Safeguard and promote the bank’s image with the general public.
Cross-sell and upsell other bank products.
Any other official duty that may be assigned from time to time.

 
KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

Bachelor’s degree in a business-related field.
3-4 years’ experience.
MS Office.
Interpersonal skills.
Organization and planning skill.
Networking skills.
Attention to details.
Analytical skills.
Integrity.
Confidentiality.
Negotiation skills.
Presentation skills more

JOB DESCRIPTION

Acquire, retain and grow trade finance portfolio.
Ensure Timely and accurate processing of Trade Finance Bank. Instruments within the stipulated SLA ‘s.
Enhance the bank’s revenue targets by ensuring revenue collection for all trade products.
Strengthen client relationship and ensure customer satisfaction by maintaining high visibility with internal and external... relationships.
Co-ordinate with credit and other interfacing departments to ensure smooth and timely execution of client Trade Finance applications.
To maintain accuracy of record keeping and reconciliation of trade documents within the branch.
Liaise with internal departments to facilitate the release of client securities used as collateral for Trade Instruments.
Generation of quality and timely trade finance business pipelines and reports.
Cross-sell and upsell other bank products.
Ensure compliance to both local and external regulatory requirements i.e. Anti-money laundering and CBK guidelines.
Any other official duty that may be assigned from time to time.

 
KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

Bachelor’s degree in business Related Field.
5-6 years working experience.
Interpersonal skills.
Networking skills.
Attention to details.
Relationship Management.
Negotiation skills.
Problem solving skills.
Proficiency in MS Office.
Confidentiality.
Integrity more

JOB DESCRIPTION

Perform and review scheduled audits tests to confirm internal controls are functioning as intended to enable the organization to meet established objectives and goals.
Perform and review tests compliance.
Completing on-site audits, evaluating the effectiveness of controls and writing up audit reports.
Providing to the supervisor the results of the audit and agreeing... appropriate corrective actions.
Carry out special audits and investigations as assigned.
Take minutes of the board audit committee meetings.
Monitoring and following up on key audit recommendations to ensure effective and timely implementation on relevant functions.
Perform snap checks.
Perform appropriate tests on special audits and investigations as assigned.
Any other official duties that may be assigned from time to time.

KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

Bachelor’s degree in a business-related field.
3-4 years’ experience in a relevant audit environment.
Interpersonal skills.
Analytical skills.
Integrity.
Confidentiality.
Keen on details.
Organizational skills more

JOB DESCRIPTION

Lead the team to develop plans for Marketing, PR, Product Development and Customer Experience disciplines.
Provide direction on leveraging research insights to develop Customer Value Propositions and Thought Leadership positions to the Management Teams.
Integrate the Marketing and Customer Experience strategy into the overall business strategy of the Bank.
Prepare and manage... monthly, quarterly and annual budgets for the Marketing department.
Set, monitor and report on team goals.
Design branding, positioning and pricing strategies.
Identify opportunities to reach new market segments and expand market share.
Drive brand awareness and achieve targeted metric levels for the Bank.
Drive Customer Retention and increase the barriers to exit.
Develop an agile Customer Relationship Management System.
Manage Operational Risk standards for the Marketing and Customer Experience teams.
Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies.
Provide leadership and direction to the rest of the marketing and customer experience teams.

 
KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE.

Bachelor’s degree in Marketing, Communication or business related field.
CIM certification is desirable
10 years’ work experience, 5 of which should be in management preferably within the financial sector
Experience running successful marketing campaigns.
Experience with CRM software.
Interpersonal skill.
Analytical mind and strategic acumen.
Conceptual thinking – able to structure and organize.
Execution orientation – able to execute and deliver results
Service and customer centricity.
Leadership and change agent.
Influencing and networking.
Presentation and communication (written and speaking skills).
Strategic Thinking.
Creativity and innovation.
Resilience and Flexibility.
Mental and emotional intelligence.
Integrity.
Attention to details.
Problem solving and Decision making.
Confidentiality. more

The main responsibility of the job holder will be to achieve business growth for the Bank by selling SMEs products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
 
JOB DESCRIPTION

Grow the bank’s liabilities, assets and NFI in the SME segment.
Effectively manage PAR.
Grow... quality loan book.
Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
Recommend for product development relevant to the SME sector.
Train and on-board new employees in the branch.
Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
Effectively manage and expand the relationships with existing SME clients and bringing in new clients so as to ensure business growth and continuity.
Actively ensure customer relationship management.
Ensuring compliance with both internal and external regulatory requirements.
Safeguard and promote the bank’s image with the general public.
Cross-sell and upsell other bank products.
Any other official duty that may be assigned from time to time.

 
KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE.

Degree in a business-related field.
5-6 years’ experience.
Competency MS Office.
Interpersonal skills.
Organization and planning skill.
Business networking skills.
Attention to details.
Negotiation skills.
Presentation skills.
Analytical skills.
Integrity.
Confidentiality. more

The main responsibility of the job holder will be to actively manage and take responsibility for the digital channels team within the Service Delivery Department. The job holder will ensure that all digital channels are processed and settled, and client disputes resolved in an accurate and timely manner and in compliance with all relevant regulation, policies and procedures.
JOB... DESCRIPTION

Managing and monitoring in ensuring uptime with all the digital platforms in digital support department being Money Transfer Services Lipa Na M-PESA, B2C, C2B, Juba Express, Rapid Transfer, Western union, Money gram, Xpress Money, RIA.
Manage and supervise Float Management funding of bank to customer- B2C portal in ensuring that funds are available for customer transactions
Management and supervision of Debit card chargebacks in refunding claims from other banks.
Management and transaction supervision of all unsuccessful mobile banking transactions including C2C, B2C, LNM and utilities have been refunded to the customers in ensuring efficiency and avoiding inconveniences in customer usage.
Management and supervision of MTS transactions in ensuring that customers are receiving and sending money effectively.
Managing and supervising the electronic banking end-to-end processes on cards, pins and mobile banking.
Ensuring that all raised disputes with customer service department and branches are closed.
Ensuring stakeholder management with the business partners in ensuring that SLAs are met.
Ensuring that the respective reports are submitted on a timely manner.
Ensuring that partnership contracts from the business partners have been executed.
Managing and ensuring all the department reconciliations have been done and record of the same is verified and filed.
Ensure that all transaction processing is in compliance with regulatory and Bank’s policies and procedures with prompt intervention to resolve problems/ concerns. Act as a payment/transaction authorizer, where necessary.
Ensure accurate and timely reconciliation, monitoring and settlement of all transactions.
Manage maintenance of transaction records and documents and create an archival system for easy retrieval.
Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies.
Provide leadership and direction to the rest of the marketing and customer experience teams.

KNOWLEDGE: SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

Bachelor’s degree in economics or business-related field.
5-6 years’ work experience, preferably within the financial sector, 2 of which should be in a team leader position with predominant experience in digital channels, product development and service excellence.
An experience in managing change in relation to systems, processes, workflows and resources is an added advantage.
Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
Experience in stakeholder management.
Proficient in the use of Banking and office management systems.
Excellent understanding of Treasury settlement is an added advantage.
Risk Management and prevention.
Be commercially aware of digital payment, and digital products, systems and new innovations.
Good MS Office product skills with a bias in EXCEL, Word & PowerPoint.
Basic knowledge on AML (Anti- Money Laundering).
Strong people management skills and experience, including change management.
Great interpersonal skills.
Strong analytical skills. more

JOB DESCRIPTION

Ensure collateral perfection before loan disbursement/drawdown in compliance with the banks policies, procedures and guidelines.
Preparation and tracking of collateral insurance renewal, valuations and motor vehicle tracking devices.
Loan sanction and disbursement of facility that have met pre-disbursement terms and conditions.
Loan booking in the core banking system.
Loan... processing and credit administration transactions in the core banking system as advised.
Security Discharge upon successful loan clearance.
Daily and Monthly CRB reports updates.
Preparations of letters of offer, notification, instruction and undertaking letters.
Issuance of Pre- listing and Post listing notices for clients in default.
Generation, preparation and submission of credit reports such as: Disbursement reports, collateral reports.
Any other official duty that may be assigned from time to time.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

Bachelor’s degree in business a related field.
1-2 years Working experience.
Analytical skills.
Organizing and planning skills.
Interpersonal skills.
Confidentiality.
Integrity.
Attention to details. more