Responsibilities:


Conduct follow-ups with clients on overdue loans through calls, messages, and field visits.
Maintain accurate records of loan repayments and collection progress. 
Address client concerns, offering solutions for repayment.
Report on collections and escalate issues when necessary.
Negotiate payment plans and assist clients with payment solutions that suit their... financial situation.
Maintain accurate records of collections, payments, and client interactions.
Monitor client accounts for any payment discrepancies and follow up accordingly.
Develop and implement strategies to reduce outstanding debts.
Ensure compliance with relevant legal regulations and company policies during collections.
Provide regular reports on collection status and recovery performance to management.
Assist in training clients on managing their finances and maintaining good credit standing.
Strong communication and negotiation skills.


Requirements:


Ability to work independently and manage multiple accounts.
Prior experience in collections or customer service is an advantage.
A positive attitude and problem-solving mindset. more

About role

Responsibilities:


Loan Processing: Manage loan applications efficiently, ensuring timely approvals and disbursements in line with company policies.
Collections: Oversee the collection of overdue payments, maintaining strong client relationships to ensure timely repayment and minimizing defaults.
Customer Support: Provide exceptional customer service to both new and existing... clients, responding to inquiries and offering tailored solutions. to meet their needs.
Branch Operations: Ensure smooth daily operations at the branch, ensuring compliance with company policies and industry regulations. 5. Relationship Building: Cultivate long-term relationships with clients, providing personalized support and ensuring their financial needs are


"The Branch Administrator will play a key role in met, fostering loyalty and repeat business.


ensuring the smooth running of branch operations. This includes managing loan processing, overseeing collections, providing customer support, and building lasting relationships with clients. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to interact effectively with clients and colleagues."
Location: Ngong


Requirements:


A degree or diploma in Business Administration, Finance, or a related field.
Previous experience in a microfinance or banking environment is preferred.
Strong organizational skills and the ability to manage multiple tasks efficiently.
Excellent communication skills, both written and verbal.
Customer-oriented with a strong commitment to service excellence.
Basic knowledge of loan processing and collections is an advantage.
Ability to work under pressure and meet deadlines. more

RESPONSIBILITIES:

Maintain the loan book register
Document and liaise all early payments with the Portfolio Manager
Update PAR report as per the policy Update the Pipeline report by COB
Ensure fleet has valid insurance policies Report all accident cases to the Portfolio Manager
Ensure a smooth payoff and finalise on documentation for clients
Prepare demand letters for approval
Ensure that... Proclamation and Disposition Letters are sent to clients
Prepare repossession letters for approval Check condition of car, inspect, refurbish and document as per policy
Ensure all vehicles are accounted for
Attend auctions on behalf of the Company Prepare loan restructuring application and account statement
Send chattels to the lawyer for registration
Maintain world class customer service to all clients
Attend departmental meetings, present portfolio reports

REQUIREMENTS:

Degree or Diploma in a relevant field
Previous work experience collection is a must
Strong communication and interpersonal skills
Great customer service skills
Strong time planning and multi-tasking skills
Highly motivated and ambitious individual with unquestionable integrity
Previous experience in debt collection or a related field is preferred.
Strong communication and negotiation skills.
Excellent organizational and time management abilities.
Proficiency in data entry and record- keeping.
Ability to work independently and as part of a team in a fast-paced environment.
Valid driving license more

Job Summary:
We are seeking a dynamic and results-oriented Branch Manager to lead our Kitengela branch. The successful candidate will be responsible for managing branch operations, driving sales and growth, ensuring excellent customer service, and overseeing a dedicated team.
Key Responsibilities:

Operational Management: Oversee day-to-day branch operations, ensuring efficiency and compliance... with company policies and regulatory requirements.
Team Leadership: Lead, mentor, and motivate the branch staff to achieve sales targets, deliver exceptional customer service, and maintain high levels of performance.
Sales and Business Development: Develop and implement strategies to drive branch growth, attract new customers, and retain existing clients through innovative financial products and services.
Customer Relationship Management: Build and maintain strong relationships with clients, understanding their financial needs, and providing tailored solutions.
Risk Management: Monitor and manage branch risks, including credit risk, operational risk, and compliance risk, ensuring adherence to internal controls and procedures.
Reporting and Analysis: Prepare and submit regular reports on branch performance, including financial metrics, sales targets, and customer feedback, to head office. more

Requirements:

Proven experience as a rider/driver
Valid rider/driver's license
Excellent knowledge of Nairobi and its environments
Strong communication and customer service skills
Ability to work independently and as part of a team
Good time management skills
Flexibility to work extended hours and weekends if needed

Responsibilities:

Safely transport goods to designated locations in... a timely manner
Ensure all deliveries are completed accurately and on time
Provide exceptional customer service during deliveries
Maintain the cleanliness and safety of the vehicle
Adhere to all traffic laws and regulations
Assist with other duties as needed more

RESPONSIBILITIES:

Maintain the loan book register
Document and liaise all early payments with the Portfolio Manager Update PAR report as per the policy Update the Pipeline report by COB
Ensure fleet has valid insurance policies Report all accident cases to the Portfolio Manager
Ensure a smooth payoff and finalise on documentation for clients
Prepare demand letters for approval
Ensure that... Proclamation and Disposition Letters are sent to clients
Prepare repossession letters for approval Check condition of car, inspect, refurbish and document as per policy
Ensure all vehicles are accounted for
Attend auctions on behalf of the Company
Prepare loan restructuring application and account statement
Send chattels to the lawyer for registration • Maintain world class customer service to all clients
Attend departmental meetings, present portfolio reports

REQUIREMENTS:

Degree or Diploma in a relevant field
Previous work experience in collection is a must
Strong communication interpersonal skills
Great customer service skills and
Strong time planning and multi-tasking skills
Highly motivated and ambitious individual with unquestionable integrity
Previous experience in debt collection or a related field is preferred.
Strong communication and negotiation skills.
Excellent organizational and time management abilities.
Proficiency in data entry and record- keeping.
Ability to work independently and as part of a team in a fast-paced environment.
Driving Skills more