Key job responsibilities


Partner with senior stakeholders to build and execute programs and roadmaps to achieve business goals. This includes both shortand long-term horizons.
Make trade-offs by considering the larger picture (e.g., customer experience, financial goals, compliance, legal, brand, public relations, process workflow dependencies, metrics, quality, efficiency, etc.).
Partner... with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
Connect with key stakeholders regularly to review metrics and setup processes to ensure goals are met.
Identify the gaps and pain points in the existing processes and drive improvements;
Set up performance management mechanisms and track the partner performance on a day to day basis;
Influence and negotiates resources and priorities
Write reports/documents that detail the progress to leadership on a frequent basis
Deep dive on issues and come up with solutions, creating solutions from scratch for short and long term
Operate autonomously; drive forecasts, and handle escalations


BASIC QUALIFICATIONS


Bachelor's degree
Bachelor's degree
Senior program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to drive improvements
Experience owning/driving roadmap strategy, definition and end to end product delivery


PREFERRED QUALIFICATIONS


Experience leading process improvements
Experience working cross functionally with tech and non-tech teams more

Key job responsibilities

Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.


You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root... cause of an issue.
You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
You will act as interviewer in hiring processes, and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. more

Key job responsibilities


Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
Manage the performance of 3PL FC providers, including but not limited to safety, customer experience, quality, and cost.
Partner with cross-functional teams such as Finance and Analytics... to develop reports and mechanism to manage operational and financial performance on a daily basis.
Work with Supply Chain and Capacity Planning to plan and secure capacity with 3PL providers.
Partner with / leverage other internal tech and non-tech resources to improve fulfillment capabilities and performance; facilitate system development and adoption with 3PL providers and internal teams.
Drive continuous improvement initiatives with 3PL providers and internal teams to provide best in class fulfillment experience and cost structure.


BASIC QUALIFICATIONS


5+ years of program or project management experience
5+ years of working cross functionally with tech and non-tech teams experience
5+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements


PREFERRED QUALIFICATIONS


5+ years of driving end to end delivery, and communicating results to senior leadership experience
5+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules more

Key job responsibilities

Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:


You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root... cause of an issue.
You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
You will act as interviewer in hiring processes, and coach/mentor new team members. more

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology... organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.


WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:


Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services. more

BASIC QUALIFICATIONS


Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ).
Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc) and knowledge on Opensearch APIs.
Experience with System Administration and troubleshooting with Linux... (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory) and networking experience


PREFERRED QUALIFICATIONS


Understanding of Cloud Computing concepts
Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript
Good understanding of distributed systems
Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) more

Leading brands like Epic Games, Lyft, AirBnB, and Vanguard use Amazon Kinesis Data Streams as their foundation for real-time streaming data. With Amazon Kinesis Data Streams, customers process gigabytes per second of real-time user engagement data for gaming and marketing...

BASIC QUALIFICATIONS


Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active... Directory)
Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)


PREFERRED QUALIFICATIONS


Experience analyzing, troubleshooting, and providing solutions to technical issues
Familiar with data warehousing and ETL process
Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript
Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position more

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

Key job responsibilities


Your day as a Cloud Support Engineer will include,... but not be limited to, the following activities.
You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
You will act as interviewer in hiring processes, and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.


BASIC QUALIFICATIONS


1+ years of software development, or 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Knowledge of storage architectures and types such as file storage, block storage, object storage, and backup/Disaster Recovery strategies. Knowledge or experience of Linux operating system including file manipulation, system monitoring commands. Knowledge of Open System Intercommunication (OSI) model and application of networking concepts and commands to troubleshoot network issues. more

DESCRIPTION


The Amazon South Africa Operations team is hiring a Transportation Manager to improve the experience for our African customers. Africa, while relatively small in economic terms today, represents a large and growing consumer market positioned for growth spurred by the increasing productive potential of its young population, rapid adoption of technology and evolving consumer... behavior. This role will allow you to work across various internal and external teams to evaluate the customer landscapes, and invent innovative approaches to solve ambiguous problems. If you are looking for an entrepreneurial role within a fast-paced, ambiguous and collaborative environment please reach out for more info then this is the position for you.
This leadership position plays a key role in shaping Amazon’s operation by developing the transportation strategy and managing the long-term relationship between Amazon and our 3PL transportation service providers. In this context, the leader will be working closely with our carriers and internal stakeholders on a regular basis, and working with cross-functional leaders globally to drive various initiatives and programs. The leader will be accountable for dealing with challenging operational issues that will require a deep analysis of our distribution network, and for innovating and implementing solutions that will influence the short and long-term operations.


Responsibilities


Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
Develop domestic and international line haul connections to the highest degree of cost effectiveness and reliability.
Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis. Responsible for the ultimate business result from delivery experience and cost perspective.
Work with Delivery Experience (DEX), Supply Chain, and Fulfillment teams to determine future demand for transportation resources and translate the aforementioned into capacity and operations plans.
Drive continuous improvement initiatives with carriers, fulfilment centers, and customer service teams to provide best in class delivery experience, speed, and cost structure.
Represent local country and partner with / leverage other internal resources to improve delivery experience and cost structure through system and process enhancement.


Basic qualifications


Bachelor’s degree in logistics, management, engineering, or other related fields from an accredited university.
10+ years of professional experience in transportation, logistic, or supply chain management.
Strong interpersonal and relationship-building skills.
Strong analytical and problem solving skills to develop solutions based on data driven information.
Experience in program management and working with cross-functional teams in a matrix organization.
Solid verbal/written communication, positive influencing skills, and sound business judgment.
Highly adaptable to a fast paced, multi-tasking environment and ability to perform in the midst of ambiguity.


Preferred qualifications


Advanced degree such as MBA or Master’s degree in supply chain, engineering, or other related fields.
Experience in fast paced multi-national companies renowned for their state-of-the-art supply chain and logistics practice.
Ability to manage, motivate, and influence employees and partners.
Experience of successfully driving complex, milestone driven projects and carrying out changes across multi-country entities. more