The purpose of the job is to ensure Liberty has good levels of automation in line with modern systems by identifying, developing or deploying and maintaining various business applications and systems in line with the ICT strategy.

Key Responsibilities

Managerial


Lead the identification, development or deployment and maintenance of various business applications and systems in line with... the ICT Strategy
Lead the efforts to assess feasibility of proposed ICT requirements from departments and advise on software packages and integration with existing Liberty platforms and architecture
Ensure that software development projects meet business requirements and goals
Develop, implement, and maintain policies, procedures, and associated plans for business software administration
Develop train, coach, motivate and evaluate functional staff in the unit to achieve their highest levels of performance


Operational


Liaise regularly with Business Unit’s executive leadership, business project sponsors and other key stakeholders to develop application strategies, business requirements, application design, technical specifications, test and deployment plans
Ensure business continuity for all critical systems and spearhead continuous testing of BCP with end users
Responsible for managing, administering, monitoring and maintaining the enterprise databases
Ensure high availability and system performance for the users
Ensure that appropriate controls/tests are in place to support the controlled transition of application development changes into the live ICT environment
Lead the efforts with system implementers through the Software Development Lifecycle (SDLC) Cycle to deliver automation solutions that meet Liberty needs


Qualifications


Bachelor’s degree in Computer Science, Information Technology or related discipline.
Relevant Certification in Software Technologies:
Oracle Certified Associate (OCA): Java SE Programmer.
Microsoft Certified Solutions Developer: MCSD
Oracle Certified Professional (OCP): Java SE Programmer.
Oracle Certified Professional (OCP): Java ME Mobile Application Developer


Experience


At least 6 years of experience in ICT Software development or deployment or implementation, three of which should be in a supervisory position. more

Job Summary

The role holder will be responsible for the execution of effective and efficient operational performance of the branch office in line with the Company’s policies and practices that govern internal processes.

Key Responsibilities


Assess the proposed risk within set standards to accurately determine the risk the business is taking.
Handle queries on insurance products,... making proposals on suitable products.
Process underwriting transactions such as new business, renewals and invitations, declarations, endorsements, reconciliations, cancellations etc. in accordance with underwriting guidelines.
Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information to the client. Ensure proposal forms, Know your Customer (KYC) and all underwriting documents are completed for all new businesses.
Obtain relevant details from clients and agents to enable provision of quotations.
Prepare quotations on GIS system in association with Branch Manager.
Premium collection and issuance of premium payment receipts.
Daily banking of premiums received and maintaining proper records of the same.
Follow up on debt collection/ premium payment.
Maintain a good working relationship with intermediaries, clients and service providers.
Ensure no hanging transactions.
Receive claims documentation and follow up for processing/ payment.
Keep detailed and accurate records of policies underwritten and decisions made.
Maintain high standards of customer service by responding to clients enquiries (walk-in clients, telephone and emails) and efficiently address their issues. Managing petty cash by ensuring that all expenses are accounted for and following up with finance on payment to service providers.
Carry out enquiries on GIS system.
Carry out office administrative duties.
Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection.
Account reconciliation – Follow up and requisition of agents and brokers’ monthly statements, commissions and reconciliation.
Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required.
Assist the Branch Manager in the branch operations.
Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.


Qualifications


Bachelor’s degree in marketing, Insurance, Finance, Economics, or other business-related discipline.
Progress towards Diploma in Insurance (ACII or AIIK)- at least 5 papers or equivalent.


Experience



3 years’ experience in the insurance industry or financial services industry.



Competencies


Understanding of insurance operations and concepts.
Knowledge of insurance products.
Knowledge of underwriting processes, procedures, and concepts.
Technical competence in underwriting insurance risks.
Knowledge of insurance regulatory requirements.
Stakeholder management skills. more

Job Summary

The purpose of the job is to undertake administrative responsibilities in the management of member schemes to ensure data accuracy, timely processing of supplementary costing, and generation of documents and reports.

Key Responsibilities


Reconcile member details with existing data whenever there are changes to scheme membership to ensure member information is accurate at... all times
Process supplementary costings in a timely manner and accurately for timely communication to customers
Provide information to members on information required for the administration of schemes to ensure timely and accurate renewals
Raise debit/credit notes/cover certificates as appropriate to ensure timely communication to customers and processing
Generate and dispatch periodic customer statements to ensure customers are informed of the performance of their schemes, and to ensure delivery against the agreed service level agreements
Generate reports for policies due for renewal to ensure timely renewals
Attend to queries and concerns from customers and intermediaries to ensure timely resolving.
Prepare credit life quotations and customers onboarding in a timely manner and accurately for timely communication to customers.
Prepare reports as and when required in a timely manner for timely submission
Prepare policy documents, policy endorsements renewal endorsements and share with customers timely
Prudent medical and financial underwriting.
Preparation and submission of accurate reinsurance returns on quarterly basis.
Seeking facultative reinsurance for customers with sum assureds above treaty limits
Debt management and collection of premiums


Qualifications


Bachelors’ degree in business related field from a recognized institution.
Professional qualification in Insurance (ACII, AIIK)


Experience


At least 2 years’ experience in administration of group life schemes.
Competencies Accurate member details
Timely processing of supplementary costings
Timely communication to members
Timeliness in the raising of debit/credit notes
Timely dispatch of customer statements
Timely preparation of reports more

Job Summary
The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter.
Key Responsibilities

Continually update the customer profile so... that Liberty retains the most current information about the customer and is therefore able to provide them personalized communication and solutions
To remain abreast and well appraised on key investment and financial market events so as to provide customers with informed analysis of the markets and their investment solutions
Proactively ensure that the customer’s portfolio, as administered in our systems, is always up to date and any issues identified are rectified before the customer has sight of them
Always provide convenience to the customer by informing them of all available touchpoints and eliminating all barriers to service while taking full ownership of customer issues.
To promptly receive, acknowledge and action customer communication whether through email, call, text or social media so that the customer experiences a seamless interaction with the business.
Leverage existing strong bonds with customers to create loyalty and satisfaction.
Ensure that the customer fully understands and appreciates the solutions that they have from Liberty and that these remain relevant even with the customer’s changing lifestyle and advising the customer appropriately should an update to the solution be necessary.
Ensure that the customer is always updated on the status of their products with Liberty and where gaps are identified in premium payment or servicing of loans, a resolution is provided.
Develop strong relationships with customers to understand their financial needs and therefore propose appropriate Liberty solutions.
Walk with the customer through their various life events and ensure that they can exploit and enjoy the benefits of their products while continuing to fully service these products while continuing to fully service these and/or take additional ones.

Qualifications

Bachelor’s degree.
CIM/MSK Certificate or ICX Membership would be an added advantage

Experience


Minimum of 2 years in customer experience in the insurance or financial services industry


Competencies

Strong interpersonal skills
Ability to prioritize tasks and manage time efficiently
Team player
Solutions - focused mindset
Knowledgeable in financial solutions and market trends
Business acumen more

Job Summary
The Group Pension Analyst will be responsible for implementing the customer retention and communication strategy by ensuring optimal client service is provided to direct and intermediate clients.
Core deliverables

Confirm the status of new accounts on the system and define the rules e.g. contribution cycles, payment modes.
Ensure proper client on-boarding to support data... accuracy.
Monitor contributions and raise reminders to customers.
Periodically generate statements for customers.
Update the annuities register with customer details and set up payment schedules (rules) on the system.
Auto reconcile membership data in the system against contribution schedule.
Generate statements to the trustees/sponsor/Scheme members.
Facilitate registration of the schemes by RBA.
Evaluate withdrawal application and confirm benefits due.
Process withdrawal request and generate payment file.
Data cleaning and verification for new schemes loading and monthly updates.
Constantly liaise with service providers such as scheme custodians, Finance department and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits.
Maintain records of contributing members, deferred and current pensioners, provision of annual statements, registration of Scheme with Retirement Benefits
Authority (RBA) and Income Tax (KRA).

Qualifications

Bachelor’s degree (insurance option preferred)
Professional qualification in Insurance (ACII or AIIK) or Professional qualification in pension management

Experience

At least 2 years’ experience in the insurance industry
Understanding and knowledge of pension management processes and systems

Competencies

In depth understanding of insurance operations and concepts
Knowledge of insurance regulatory requirements
Knowledge of pension administration industry and concepts
Knowledge of Retirement Benefits Authority (RBAs) regulatory requirements
Demonstrable commercial and financial management experience
Effective business management skills
Excellent organizational and stakeholder management skills more

Job Summary
The purpose of the position is to assess, process and pay valid claims to ensure timely settlement of claims within the stipulated Liberty guidelines on claims management.
Key Responsibilities

Process claims accurately and in a timely manner as per the provided guidelines to ensure the achievement of the set customer service standards
Analyse documentation submitted by clients to... ensure the information supplied is credible in line with the Liberty guidelines on claims processing
Register all new claims promptly and acknowledging receipt of the same
Advise claimants regarding basic matters about their insurance coverage in relation to the insurance claim
Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms
Record all claims transactions
Prepare claims registers and update the various claims reports
Keep claims records as per the Liberty guidelines on record management to ensure ease in accessibility of information and data integrity
Maintain the claims register to ensure accuracy in data
Prepare quality reports in a timely manner to ensure timely submission for review
Reconcile claim reserves and paid claims
Manage the maturity and surrender suspense including premium refunds

Qualifications

Bachelors’ degree in insurance or a business related field
Professional qualification in Insurance (LOMA, ACII, AIIK)

Experience


At least 2 years’ experience in claims or underwriting role in the life insurance industry


Competencies

In depth understanding of life insurance operations and concepts
Ability to prioritize tasks and manage time efficiently
Excellent organizational and stakeholder and management skills
Solutions focused mindset
Knowledgeable in financial solutions and market trends
Business acumen more

REMUNERATION: COMMISSION BASED.
Position Summary

Selling Liberty Life Assurance Products
The agent participates in a product and sales training program after which personal and sales targets are defined and monitored by the company.
Remuneration for the position is commission based paid on basis of btwn 20-50% 1st year, 10% 2nd year and 5% from 3rd to 10th year

Responsibilities

Help to... sell policies to individuals, businesses and families and help select the most appropriate insurance policies.
Advise clients on how to minimize risks
Provide excellent service to new and existing customers
Maintain regular contact with customers
Maintain records of insurance policies sold and provide daily activity reports
Attend company meetings and product training.
Free product and selling skills training will be provided.

Skills, Knowledge and Competencies

Be customer service focused, responsible and committed
Ambitious, persuasive, self and sales driven
Excellent interpersonal and great communication skills

Qualification

27 years and above
At least C- in KCSE (or equivalent) and be computer literate
Experience in Sales and marketing will be an added advantage more

Purpose
Responsible for conducting risk based internal audits in line with the annual audit plan or as requested by the Board.
KEY RESPONSIBILITIES

Plan and execute internal audits in accordance with International standards on professional practice of internal audit and department’s audits methodology
Carry out detailed audit tests on all the company’s operations based on standard audit... programmes in accordance with the approved Annual Audit Plan. This includes review of operations, highlighting areas of internal control weakness and making recommendations to improve efficiency
Review internal control systems and make recommendations on improvements to ensure that such systems are up to date in safeguarding the organisation’s assets
Ensure that all suggested improvements proposed during visits and audit reports have been implemented by continuous monitoring
Develop new continuous improvement initiatives, evaluate the adequacy of internal control systems
Gather adequate audit evidence to support findings and suggestions for improvement
Audit Branch offices to ensure operations are in line with the set standards
Work with the Head of Internal Audit in verifying compliance with all the relevant legislation and regulatory requirements
Report risk management and internal control deficiencies identified to the Head of Internal Audit
Keep abreast with compliance procedures and other applicable laws and regulations
Undertake and complete internal audit plans within given timelines as directed by the Head of Internal Audit
Maintain working papers in support of audits conducted
Manage a variety of stakeholders and their expectations through regular communications

QUALIFICATIONS & EXPERIENCE

Bachelor’s Degree
Professional qualifications: CPA, CISA

EXPERIENCE

At least 6 years working experience in internal Audit preferably in financial services
Experience in data analytics and IT audit is an added advantage

COMPETENCIES

Good interpersonal communications skills
Stakeholders management skills
Knowledge of relevant legislation
Working knowledge of accounting and auditing computer packages
Knowledge of professional standards
Good grasp of auditing techniques
Insurance concepts and procedures
Ability to build lasting relationships and great networking skills
Ability to manage various stakeholders and respond to business dynamics more