Key Responsibilities

Develop the Retail banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
Achievement of set revenue target/overall departments’ budgets through aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
Develop more business from the existing... clientele – i.e. increase share of wallet by cross selling all personal &
Business banking products to all the existing and potential customers
Enhance sales in all other third party products for fee based earning.
Preparation of all reports required to monitor work progress – daily, weekly and monthly
Identifying and developing new profitable business relationship.
Carrying out market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs
Coming up with customer service initiatives that will boost service and business growth
Prepare and submit credit proposals in conformity with Credit Policy guidelines and requirements in liaison with the Senior Credit Analyst and maintain a high standard of credit analysis.
Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction

Minimum Qualifications, Knowledge Experience& Key Competencies

A degree in Business or Marketing related course from a recognized University.
Diploma in Marketing, Credit Management /Professional qualifications (CPA, ACCA, AKIB).
More than 5 years banking experience and at least 4 must be in business banking.
Well versed with KYC/AML compliance requirements.
A Proven record in the delivery of business targets.
Excellent sales and negotiation skills, with the ability to establish and develop relationships.
Excellent customer service and interpersonal skills.
Computer skills in word processing, presentations and statistical analysis. more

Reporting to the Senior Manager – Security department, the Incumbent will assist the Security Department carry out internal investigations on behalf of the management in all matters appertaining to security.
The incumbent will perform the amongst others the below responsibilities;

Assist monitoring formulated security policies and procedures to act as a guide to the Bank Staff
Champion and... assist the Senior Manager - Security department to develop and review the Bank’s security manuals to ensure they remain relevant to the security needs of the Bank and to act as a guide to staff in their day-to-day operations.
Monitoring the security management plan and ensuring that all business development and branch network growth incorporates appropriate security arrangements and are consistent with CBK rules.
Advice the Bank’s top management on security and appropriate implementation of the approved security policies and procedures through the Senior Manager – Security department.
Provide proper and continuous liaison between the Bank and all external security agencies.
In conjunction with logistics & Support department liaise with contracted security firm(s) to ensure that they discharge their security obligations appropriately and in accordance with specific contract(s).
In consultation with the various Heads of Branches, Monitor all security installations in the Bank to ensure their effectiveness and efficiency and maintain logs of system healthy and faults.
Assist Senior Manager – Security department in conjunction with the Human Resources Department and various Unit heads, organize training sessions to raise levels of security and fraud awareness among all members of staff.
Where necessary, assist the Human resource Department in undertaking further vetting of prospective, new and existing Bank staff.
Monitoring the security trends both internally and externally to ensure the Bank’s security is not compromised and report to Senior Manager – Security department.
Update the security and fraud incident logs
Keep abreast to ensure that the department is compliant and the departments unit operations risk manager raise business exposures through the Senior Manager – Security department.

Minimum Qualifications, Knowledge and Experience

University Degree preferably in social sciences from a recognized institution.
Certification in forensic investigations is an added advantage.
More than 5 years experience in Security and at least 3 years in Banking Industry
Training in security related fields, forensic investigations, in a Police or Military academy.
Knowledge in laws and regulations affecting the banking and financial industry
General and Fraud Investigation skills, Knowledge in criminal & Commercial Law
Security product knowledge and Disaster handling and Security Management operation skills
General knowledge in Banking and core Banking system
Knowledge in Policy, procedure development and operationalization
Report writing and general communication skills
Membership in Association of certified Fraud Examiner (ACFE) is an added advantage more