Development and review of risk matrix for the institution: In conjunction with Head of Risk, initiate draft universal capture/areas of focus for risks by identifying, reviewing and profiling company’s risk appetite for financial and non-financial risks for UGAFODE (MDI) Ltd.
Facilitating Risk Control Self-Assessments (RCSA) and ensuring that the tool is effectively utilised by operational... units for proactive risk identification.
Analysis of information and reports to establish trends and put in place measures to identify the risk.
Identify major operational risks affecting business operations and taking necessary steps to measure, monitor and control exposure accordingly.
To implement and enforce measures that will improve the standards in risk management in the Institution. more

Budgetary controls: Reviews all user requisitions to ensure that purchases are made within the various cost centers’ set capital and Operational expenditure budgets.
Evaluations: Evaluates suppliers and where applicable, negotiate offers from pre-qualified suppliers based on the Procurement Policy in a timely manner and at lowest total cost of ownership without compromising on quality... standards.
Receives purchasing instructions and raise LPOs in an accurate and timely manner and in line with SLA of user departments or outsourced clients
Follows up orders placed with suppliers and update and or manages feedback with stakeholders.
Ensures that detailed validation for all purchases/deliveries made by all suppliers is carried out based on the agreed quality standards and timelines to achieve value for money.
Receives and implements instructions to review and update the contracts register.
Receives and record suppliers’ invoices, attach delivery notes and copy LPO as evidence of delivery and approval of supply before forwarding to Finance for effecting payment.
Stationary Management (processing, validating and monitoring) all user requests (Head Office and the entire branch network) as well as budgetary monitoring and control.
Document Management – Proper filling of official procurement documents and archival of non-frequently used files/documents with the registry or as policy directive.
Reporting: Conducts daily/weekly monitoring for all Procurement service level agreements in place and reports on the procurement. more

Debt recovery Strategy: Manages and controls debt recovery strategies and campaigns within the Non-performing loans (NPL) and write-off portfolio with the aim of maximizing recovery effectiveness and efficiency for UGAFODE (MDI).
Debt recovery information: Analyzes financial information from a variety of sources (Bank systems, own due diligence, customer financial statements, etc.) and... applies professional judgment to the information and formulates appropriate recovery strategies per customer in order to maximize debt recovery efficiency.
Debt recovery data: Approves the input of data and creating spreadsheets showing the progress of debt recovery officer’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options.
Management of delinquent accounts: Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts. Also collaborates with credit approvers (supervisors, branch credit team and regional Managers) to manage cases and providing clear and thorough rationale for the decision sought.
Risk management: Ensures timely referral to the Legal department when turnaround of a non- performing account is not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner to minimize continuous losses & ensure that there is no negative publicity (reputational risk) due to the institution.
Recovery Reports: Provide timely, relevant & accurate reporting and analysis of recovery results against historical & projected goals to the institution’s management team on a regular basis.
Compliance: To ensure the management of the non-performing accounts portfolio in line with external regulatory expectations and UGAFODE’s credit policies and procedures by operating within recoveries foreclosure procedures and policies and the institution’s wider regulatory environment.
Foreclosures: In liaison with Legal department, manages the process of outsourcing of debt recovery, approving form letters for use in collection attempts, consideration of litigation action, agreeing level of repayment/settlement and as a consequence, ensure
UGAFODE’s financial loss due to bad loans fall within manageable discretion.
Special portfolio: Personally, manages special portfolio of unique and complicated accounts that require more experienced debt management like deceased accounts, skip accounts, legal action. Supervisor review accounts (as referred by external agents), abandoned cases (if any), VIP accounts, repossessed vehicles and restructured accounts applicable within the institution.
Team Supervision: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement etc. more

Accounting and risk management: Conducts monthly reconciliation of balance sheets for UGAFODE, proactively follows up on issues arising from balance sheet reviews as well as accounting and ensuring close monitoring and closure of dormant/inactive accounts.
Reconciliation Reviews: Regularly conducts and reviews all reconciliations (process, procedure transaction) carried out by the accounts... officers to ensure accuracy of booking and resolution.
Fixed Assets Management: ensures effective planning and coordination of UGAFODE’S annual fixed assets verifications exercise and duly updates the register to support effective decision making and value for money.
Financial reporting: Prepares and submits timely and accurate BoU returns, provides oversight role on internal reports to all stakeholders as well as conducting data quality reviews to ensure improvements in efficiency and accuracy of the reports.
Tax compliance vs risk management: Ensures accurate and timely filing of statutory returns and payments (2 million below), prepares & submits accurate statutory accounts, fully supported & ensures timely publication of accounts, ensures accurate and timely submission of shareholder returns, ensures oversight for BoU returns, URA – PAYE, NSSF, VAT, WHT and preparation of corporation tax and ensures that all URA/NSSF returns are submitted before due date i.e. at least 5 days;
Documentation and filing: Ensures regular update of procedural documentation (procedures manual) in line with changes in operating processes in enhancing both the reporting and retrieval purposes.
Team Leadership: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement etc. more

Recruitment & Selection: Manages and coordinates process of recruitment & selection for all positions below Senior Management team (SMT) with support from Head-HR and Line Managers and within compliance to internal HR policies, practices and risk perspectives.
HR Business Partnering: Responsible for all HR related advisory services including staffing, rotation, performance management, etc for... the core business functions i.e. Credit Administration, Business Generation & Operations Departments in conjunction with respective HoDs.
HR Policy & Compliance Custodian: Ensure all HR related activities within the role are done as per policy, within statutory requirements and or HR best practice. Where necessary, participate in the review and implementation of HR Policy and ensure policy changes are followed and implemented and staff are duly sensitized.
HR Audits: In charge of coordinating all the scheduled HR Audits (internal & external) by ensuring due compliance, information collection and provision to the Internal Audit team and ensuring a successful Audit for the department.
Staff Discipline: In coordination with Head-HR, manages the disciplinary hearing process from an HR’s position by taking minutes of the proceedings and submitting them to committee members in accurate and timely manner to support related decisions.
HR Budget: Supports the Head of HR to develop and monitor the staff costs budget in liaison with HR business partners and respective line managers so as to contain HR spend within compliance levels.
HR Reporting: Develops daily/weekly/monthly reports on HR activities. Ensure the necessary management information required (HR Analytics) is provided to the business departments as and when needed in enhancing efficiency & accountability
Succession Planning: Takes lead in developing the institution’s Succession Plan to ensure business continuity and ensures its implementation and update are in tandem with institutional changes in manpower.
Team Management and Leadership takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Career path planning, On-the-job training, Employee engagement etc more

L&D Strategy Development & implementation: Conduct a skills analysis (TNA/PDPs) for all employees & design training Interventions. Initiate and prepare an annual training calendar and budget for individual, functional and company needs and keep track of the man days.
L&D implementation: Arranges/coordinates internal training and development programmes as required to meet the identified... learning needs of the institution and evaluate the effectiveness of such training programmes with stakeholders.
Talent Management: Implements UGAFODE (MDI) strategy on talent management in collaboration with HoDs with the primary focus of participating in the identification and development of such high performing employees (HIPO staff) and for Career Development to realize optimum employee productivity and retention.
Development of standard training modules: In collaboration with HoDs, conducts regular and periodical assessment of training needs and to develop a program to meet the identified needs. Develop internal standard training modules to support a culture of learning at UGAFODE.
Performance Management: Coordinates the Performance Management process at UGAFODE and ensures that the exercise is conducted in a timely, effective and objective manner and that performance review outcomes are followed through in line with UGAFODE (MDI) Annual Performance Management cycle.
HR Business Partnering: Serves as the HR Business Partner for HR related service advisory for (Finance, Internal Audit, Risk, Digital, ICT and Operations departments) support functions.
L&D Budget: In collaboration with Head-HR, takes initiative to develop the Learning & Development budget, seeks its approval, manages it by tracking expenditures and negotiates training contracts.
Other HR initiatives: Leads the HR team in the development/review of HR initiatives that aim at enhancing staff engagement and retention i.e. Town hall meetings, sports gala, Health and wellness, talent academy, HR newsletters etc.
L&D Reporting: Develop daily/weekly/monthly reports on L&D activities to management with proposals to improving the bank’s L&D portfolio and enhancing accountability
Team Management and Leadership: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Career path planning, On-the-job training, coaching & mentoring and Employee engagement. more

Annual work plan: responsible for the development and or review of the Administration & Procurement departmental work plan and ensures that all set activities are implemented as planned.
Customer Service & stakeholder Management: Manages feedback regarding service provision (internal/external) to ensure compliance with SLA as well as building sustainable relationships with all service... stakeholders to secure critical customer relationships and benefits arising thereof.
Operational Performance: Implements UGAFODE’s procurement system, policies and procedures and initiate reviews where necessary, benchmark new processes, approaches, and technology that will continually drive improvements on performance and business results.
Strategic Sourcing: Manages the implementation of early sourcing involvement in the project life cycle to better influence strategy i.e. COPEX activities and sourcing strategies, market approach, negotiating “best in class” commercial solutions that are aligned to business drivers or delivering specified components thereof in compliance with set standards.
Budget control: Reviews all requisitions to ensure that purchases are made within the various cost centers’ set capital and Operational expenditure budgets.
Pre-qualification: Continuously reviews and updates UGAFODE supplier pre-qualification processes and where applicable, negotiate offers from only pre-qualified suppliers based on the Procurement Policy in a timely manner and at lowest total cost of ownership without compromising quality.
Stores management: Ensures adequate provision of administrative services and manage bank stock-in and stock-out processes of essentials and ensures safety and records.
Fixed assets management: Manages the provision of furniture and office equipment to all UGAFODE offices and ensuring engraving of company assets throughout the network. Maintenance of an inventory system of the company assets and taking insurance of all the company assets.
Team Leadership and Management: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement. more

Business Growth Strategy: responsible for development, reviews, seeking approval and overall execution of UGAFODE’s business growth strategy driving both Assets and liabilities across branch network based on the agreed strategic direction of the institution as well as annual operating plan.
Portfolio management: Leads the team in the effective management of the portfolio (growth and quality)... as well as ensuring risk management through committee meetings to provide meaningful input into risk appetite discussions, portfolio management strategies as well as detecting and evaluating shifts or changes in key risk parameters and the effects of such changes on both portfolios and relationships of the institution.
Effective Branch Supervision: Supervises and manages all UGAFODE branch distribution network as revenue growth channels for both assets & liabilities and ensures such entities consistently perform as planned within compliance to both regulatory and risk perspectives of the institution.
Process Efficiency and Improvement: Conducts regular reviews of business generation strategies/policies, process effectiveness and efficiency, and provides feedback and recommendations to UGAFODE management on a regular basis.
Compliance: Ensures compliance with internal business growth policies and Central Bank guidelines and regulations on prudential norms failure of which UGAFODE can incur losses as a result of penalties arising thereof.
Reporting on business strategy: Prepares, reviews and submits portfolio and other financial analysis reports on business growth (assets & liabilities) and other trends to key stakeholders including- Management, Board and Central Bank and as may be required.
Budget/Cost Management: Oversees the Business Generation function Budget and ensures cost saving, value for money, enforcement of budgetary controls and accountability for expenditure in line with UGAFODE set standards and annual operating plans.
Team Management and Leadership: takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement. more

Single Point of Contact (SPOC): Provides the single point of entry for handling ICT customer requests, queries through calls/emails. Categorizes, prioritizes and reassigns requests on the issues tracker; provides first level support and feedback to ensure efficient running of the User administration processes in the bank.
Incident coordination: Ensures incidents logging, manages progress and... ensures availability of all diagnostic information. Handles stakeholder feedback in event of a systems high priority incident and coordinates resolutions by ICT Support staff/vendors per SLAs as well as coordination of ICT system issues escalations.
Request fulfilment: Responds to and manages user service requests i.e. access requests, change requests and ensure the proper requests management process is followed through.
System Monitoring: Monitors ICT systems uptime and performance through monitoring tools, alerts, dashboards and monitoring screens, maintains accurate log entries of requests with fault details, contact information, resolution details, and follows up information, and advises user of action taken.
ICT reporting: Prepares all relevant Service performance reports, daily, weekly and monthly status reports on ICT service levels for management’s attention.
Ensure Compliance: Operating in total adherence to all ICT operational process requirements regarding ICT desk services within; Risk, Ethical and Audit Compliance.
Business Continuity: implementing backup and recovery plans and procedures based on industry best practices, managing the security and disaster recovery aspects of a database through planning for backup & recovery of database information, Maintaining archived data as well as restoration of such databases. more

Develop and implement record tracking tools to enable efficient records & archivist management by way of: Tracking register for all staff files received, and Staff files released out to Audit under permission from the department.
Chief Custodian of UGAFODE records domiciled within Administration unit of the Operations Department as advised from time to time.
Communicating Records procedures... to all staff including;
Acting as the first point of contact and directing staff in accessing resources as may be required
Participating in institutional Records led initiatives (meetings, surveys, special projects).

Coordination of Records Transfers by;
Instructing staff on records transfer procedures and providing advice where and whenever required.
Reviewing Records Transfer Lists to ensure accuracy and completeness, before signing and transmitting the lists
Receiving copies of Transfer Lists after the records have been transferred distributing to the appropriate department
Assisting in tracking, locating and retrieving records by maintaining a central set of Transfer Lists or data.

Records Schedule Support through;
Communicating records scheduling procedures to all departments
Maintaining a central copy of approved records schedules for the department.
Ensuring that all departments have up-to-date copies of approved records schedules for their records.

Ensure adherence to UGAFODE set standards and controls regarding; information management, service level agreements between staff and departments, complaint/escalation management processes, service turnaround time and occupational safety and health by implementing measures aimed at guaranteeing an effective and efficient process.
Reporting: generation and submission of regular reports on records received, input into the system, retrieved on weekly/monthly/quarterly basis to various stakeholders. more