Responsibilities

To provide zonal and regional reports and analyses on daily/weekly/monthly pipeline sales:


Daily Sales Analysis, Reporting & Tracking.
Weekly Sales Analysis, Reporting & Tracking.
Monthly Sales Analysis, Reporting & Tracking.


To provide reports on daily/weekly/monthly market development activities:


Daily Reporting and tracking of Market Impact Team... activities
Weekly Reporting and tracking of Market Impact Team activities
Monthly Reporting and tracking of Market Impact Team activities.


To provide reports on Regional Operations Performance:


To coordinate sales activities with other departments to ensure seamless correlation.


To coordinate regional review meetings:


Success of regional review meetings monthly or whenever they take place.


To coordinate regional CP forums:


To coordinate with relevant departments to ensure the success of regional CP forums.


Qualifications


Seven (7) Years of relevant experience.
Graduate degree.
Good knowledge of Microsoft Office
Good analytical skills.
Achieving results, Analytical. more

Responsibilities

To provide zonal and regional reports and analyses on daily/weekly/monthly pipeline sales:


Daily Sales Analysis, Reporting & Tracking.
Weekly Sales Analysis, Reporting & Tracking.
Monthly Sales Analysis, Reporting & Tracking.


To provide reports on daily/weekly/monthly market development activities:


Daily Reporting and tracking of Market Impact Team... activities.
Weekly Reporting and tracking of Market Impact Team activities.
Monthly Reporting and tracking of Market Impact Team activities.


To provide reports on Regional Operations Performance:


To coordinate sales activities with other departments to ensure seamless correlation.  


To coordinate regional review meetings:


To coordinate with relevant departments to ensure the success of regional review meetings monthly or whenever they take place.


To coordinate regional CP forums:


To coordinate with relevant departments to ensure the success of regional CP forums.


Qualifications


Seven (7) years of relevant experience.
Graduate degree.
Good analytical skills.
Good knowledge of Microsoft Office. more

Responsibilities


Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers. 
Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.
Deliver Root cause analysis following major outage, based on data provided by the NOC and L2 operations. 
Identify and Deploy... Measures to Improve Service Levels (SIP).
Develop & Nurture Relationships with relevant people at Client Organization. 
Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers. 
Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager.


Qualifications


Years of experience: 8-10 years of technical operations and Customer Facing experience.
Bachelor's degree in a management field: Master's degree will be an added advantage. 
Good knowledge of CX and Enterprise Business an added advantage.
Good Communication skills & mandatory fluency in OPCO local language.
Customer Focus and Customer first attitude.
Commercial acumen o Perseverance and go getter attitude.
Collaborative relationships building & working.
Self-Management and Personal Development.
Analytical skills – use of facts & data, problem solving/solution orientation.
Proficient in MS Office.
Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc).
Understanding of Telco Network Operation, IPs, routing etc.
Speaking local language as well, located in-country. more

Responsibilities

Showroom profitability and Stock Management (Financials):


To monitor, ensure adherence to process and as such provide Showroom report of o sales, o Cash monitoring, o Stock management, o Petty cash disbursement, reconciliation and retirements. 
Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos.
Track, Manage... and control stock movement within and out of the warehouse.
Ensure availability of all company products and services in assigned Showroom.
Provide comprehensive report of all products and services in the Showroom.


Query Resolution and SLA’S (Process):


Ensure Showroom agents have the required work tools/accesses.
Ensured that all team members comply with set standards and meet SLA’s. 
Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents.
Escalate all issues beyond supervisor’s time and ability.
Ensure all Showroom queries are resolved within the approved SLA.
Monitor turnaround time for all queries/enquiries and institute process improvement when required. 
Monitor team members and track all pending issues to ensure pending complaints are treated.


Reports:


Daily, weekly and monthly showroom reports.
ERC reconciliation reports.
Stock /Cash/POS reports 
PSB reports.


Customer Experience/ Satisfaction At Showroom (Customer):


Relationship management: build a strong relationship between Airtel and all its customers. 
Create a database of customers’ traffic to the Showroom so as to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.


Qualifications


Minimum of two (2) years' work experience in a Customer Service environment.
Ability to work with minimal supervision.
Good analytic, report writing and problem-solving skills.
Good understanding of business processes 
Good knowledge of customer administrative systems – ECMS, Single screen, USDM, CCUI, SV etc.
Committed to common goals and values of the organization. 
Passion for customer satisfaction and service delivery.
A strong work ethic with positive attitude. 
Team Leader & Player: Independent, confident and objective.
Attention to detail/ excellent oral and written communication skills. 
Good presentation skills.
Ability to maintain confidentiality at all times. more

Responsibilities

Channels engagement and feedback to improve on customer satisfaction and increase the Sales Primary revenue:


Channels engagement on Purchase Trends and achievement to meet milestone target, Swift submission of monthly Certificate and ensure feedback to stakeholders on incentive and Quick response to all Channels Query. Trade visit at a regular interval.


Achievement... of sales and revenue target through timely processing of all Channel Partner Purchase Orders:


Excellent timely Processing of all Channels Purchase orders within the agreed TAT with channel partner satisfaction to ensure 100% accuracy and timeliness.  Liaising with all stakeholders to ensure smooth flow of end to end ordering process, resolving any issues within the agree SLA.


Availability of PIN (E-PIN & RCV) on the system and Regional warehouses, to achieve AOP Primary sales target at the end of the financial year Availability of PIN (E-PIN & RCV) on the system and Regional warehouses, to achieve AOP Primary sales target at the end of the financial year Ensure Swift processing of all the Voucher PIN deactivation request from trade within the stipulated SLA to ensure there is no revenue loss and also ensure speedy activation of all PINs request from all the Channels across the country:


Ensure Activations of the voucher PINS from all the Channels are processed promptly and confirmed active within SLA in order to increase turnaround time and also meet primary sales target. Monitor and resolve all Voucher activation issues. Ensure Swift deactivation of reported stolen or compromised PIN within the stipulated SLA   subject to smooth running of the applications and receipt of correct serial details to curb revenue losses by the Channels and to uphold the good image of the company.


Query Resolution of all issues as it relates to Vouchers and e-PIN:


Timely resolution, and quick escalation (where necessary) of all daily queries with respect to all recharge cards (e.g. Inactive cards, also Liaise with Customer Service Delivery Team to resolve all the call Centers issues on recharges and inactive serials in the trade.
Mismatched data information, Identification of Channels serials/cards etc.) as reported by stakeholders within the agreed SLA. 


Qualifications


2 years’  working experience.
Bachelors  /HND Degree.
Accuracy 
Analytical skill.
Problem solving skills.  
Interpersonal skills.
High level of integrity. more

Procedures and Policies


Documenting group operational manuals, procedures and policies
Reviewing and revising group operational manuals, procedures and policies
Ensuring that OpCo procedures are documented and revised continuously


OpCo Operational Support


Help OpCos develop SLAs with shared services sections and ensure adherence to the set standards.
Partner (merchants,... enterprises, agents) management [on-boarding, management, training]
Manage and report incidents and ensure RCA report is shared and learnings communicated across OPCOs to avoid repeat occurrence of the recurrent incidents.
Help OpCos develop process and procedures to ensure efficient management of retail back-office operations.
Assist OpCos build second-level support oversight framework for retail trade partners.
Support OpCos in developing Channel (Agent) Management e.g float management, agent set-up and monitoring.
Maintain a tracker of A.M operational open issues.
Monitor adherence to Operational Level Agreements and key KPIs across opcos to ensure operational efficiency. 
Ensure all A.M ops weekly, monthly and quarterly reports are submitted in time.
Initiate and follow-up the delivery of operational transformation initiatives including process automation and related requirements.
Products day to day operational support to ensure smooth customer experience end to end. ( VCN, Loans, Enterprise).
Ensure SLAs with partners are in place and being followed. ( Product partners ).
Help OpCos develop SLAs with shared services sections and ensure adherence to the set standards.


Operational Risk Support


Identify Operational Risk issues and maintain up-to-date operational risk registers in liaison with the AM Risk Management function.
Track and support the timely implementation of operational risk mitigating action plans. 


Operational Compliance Support.


Design dashboards to monitor compliance to key operational processes.
Support ICOFR (financial controls), other Key Controls and Continuous Controls monitoring activities across the OpCos.
Maintain a tracker of ongoing partner due diligence.


Operational Controls Projects


Support in implementation of key operations change requests and service requests changes across OpCos.
Raise change requests for key control projects.
Coordinate UATs, guide OpCos on key group led operational initiatives.


Audit Coordination (Internal & External)


Assist & guide OpCos in closing A.M audit findings
Providing audit responses for A.M Group audit requests, participating in audit walkthroughs, coordinate audit responses.
Ensure there are no repeat and no-reopened audit findings in OpCos.


Qualifications

Educational Qualifications 


Bachelor’s degree in commerce, Economics, Statistics and related fields
MBA, CFA, CPA (K), Project Management Certification: Additional Advantage more

Key Responsibilities
The Role Holder’s duties will include but not limited to:
Execute and implement the merchant payments strategy aligned with the company's overall goals.

Expand formal and informal merchant acquisition through the development of compelling value propositions such as mini-apps, Financials Services and other VAS.
Grow the penetration of Airtel Money pay use case within the... customer base, focusing on in-store and ecommerce payments.
Support the country teams to manage the end-to-end business development process for all opportunities including pipeline development, prospecting, sales pitch, on-site presentations, Request for Information (RFI) response, multi-day customer workshops, Request for Proposal (RFP) submission, negotiation and deal signing.
Review existing products and services regularly to improve merchant and customer experience and develop tactical plans to stimulate increased usage.
Plan and coordinate the implementation of business plans and penetration of new opportunities.

Support in the delivery of commercial results and financial returns.

Ensure delivery of all financial targets including revenue & margins.
Develop the respective business cases required to approve the delivery of new products and services for the merchant segment.
Support the team’s market research and competitive positioning analysis together with cross-functional stakeholders including marketing and product development teams.
Support to negotiate pricing with vendors and revenue share with partners.
Analyze market trends, technology trends in mobile financial services planning.

Support the development and enhancement of payment-related features and functionalities.

Ensure the roll out of digital payment product such as the Merchant App, portal, Open APIs, and others across all the 14 markets.
Support to Define use cases for the OPCOs, product design and product requirements for customization to meet specific enterprise customer needs and liaise with the technical team to ensure correct implementation.
Provide market feedback to Airtel leadership regarding competitive offerings, prospect needs and generate product development ideas.
Work with the OPCO teams to develop the relevant path to launch and scale (products & service, distribution, business processes, contracts, compliance).
Work together with business analysts and technical architects to design, configure and deliver the Airtel Money systems, products and services to meet customers’ requirements and deadlines.

Identify, secure and build on strategic partnerships.

Manage strategic partnerships with key payment and technology companies across the world.
Work out joint go-to-market plans and set out clear KPIs for the identified suppliers while monitoring and evaluating performance.
Manage an outsourced channel of business partners to expand penetration of our Airtel Money services including developing the sales and commission models used to incentivize and remunerate these partners.
Maintain current knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required through partners.

Compliance and Risk Management

Ensure all products adhere to regulatory requirements and industry standards.
Identify and mitigate risks associated with product development and deployment.

Coordinate effective internal and external operational support of Airtel Money Pay Merchants and customers.

Manage and review service level agreements (SLAs) with internal shared services – Sales, Marketing, IT, Customer Service and Network sections and ensure adherence to the set standards.
Manage and review service level agreements (SLAs) with external partners, integrators, aggregators and ensure adherence to the set standards and superior enterprise customer experience.

Team and stakeholder engagement

Drive engagement with the multi-level, cross-functional stakeholders to justify prioritization and roadmap delivery for merchant solutions.
Support Business Development Executives to drive the increase of usage of Airtel Money products and services within the Sector Focus Areas.
Provide required product reports as input to the Airtel money weekly, monthly report, including roadmaps and performance against target dates.

Academic and Qualifications and Experience:
Must have:

Undergraduate degree in marketing, Finance, Business, Sales, Commerce or Administration or Equivalent OR
Relevant validated tertiary education qualifications in product management, commercial management, mobile money products or other equivalent education qualifications

Relevant Experience

More than 7 years of professional experience with at least 5 years in digital payments, acquiring merchants or similar.
Mobile Money product experience preferred. more

Job Purpose:

To ensure correct and full compliance with statutory fillings and payments of direct and indirect tax, ensure compliance to all corresponding internal controls and ensure proper management of tax audit.

Job Responsibilities:
Compliance with statutory filings and payments

Ensure all the business transactions are conducted in compliance with the relevant tax laws by providing... timely advice.
Review PAYE reports to ensure compliance with the provisions of the Personal Income Tax Act and ensure remittance within the statutory timelines.
Ensure compliance with annual PAYE returns filing with all the states and FCT and support in obtaining staff tax clearance certificate (TCC).
Review WHT reports to ensure compliance with the provisions of Personal Income Tax Act, Company Income Tax Act & other relevant legislations, and ensure remittance within the statutory timelines.
Prepare VAT reports/returns to ensure full compliance with the provisions of Value Added Tax Act, and ensure fillings are done within the statutory timelines.
Ensure adequate record keeping of all tax documentations.

Tax audits and external partner management process:

Prepare for, and coordinate tax audit exercises with all relevant tax authorities (36 states and FCT).
Review and attend to all tax audit demands/queries from all relevant tax authorities (RTAs) with a view to resolve all the issues.
Attend tax audit reconciliation meetings with RTAs to ensure prompt resolution and closure of tax disputes.
Ensure no/minimal liability from tax audit exercises with RTAs.
Manage vendors/partners/customers' expectations in respect of WHT and VAT.

Compliance with internal controls:

Understand and ensure compliance to all relevant internal controls relating to PAYE, WHT and VAT. Ensure resolution of issues within specified timelines.

Engaged employees:

Coordinate training to ensure team development.
Establish performance expectations and regularly review performance.

Required Experience, Education & Skillsets

8 years of Tax practice experience and Appreciable knowledge of the Nigeria Tax laws and Regulations.
Graduate Degree: B.Sc. /H.N. D Accounting, Membership of ICAN is compulsory, CITN membership is an added advantage.
Strong financial and analytical skills.
Excellent tax technical knowledge.
Strong understanding and use of Ms. Excel.
Very good report writing skills.
Relationship management & good interpersonal skills. more

Description

We are looking for individuals who are inquisitive, creative, eager to learn and are committed to excellence.

Qualifications
Recent graduate with a bachelor’s degree in: -

Telecommunication & Information Engineering
Finance/Accounting, with CPA II and above.
Business Information Technology - (BBIT)
BSc in Computer Science or equivalent
Bachelor of Commerce or equivalent

Job Description:
Responsible for conceiving, developing and deploying the country-level marketing strategy for delivering revenue numbers and for ensuring a strong and well positioned product portfolio.
Deliver nationwide marketing activities and ensure acquisition, retention and churn outputs stimulate usage, increase brand and top of mind awareness within the boundaries of the Marketing... budget.
Responsibilities:
Define and drive sales & marketing strategy for the country.

Develop sales & marketing strategy for the country to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with Nigeria Chief Operating Officer and Group Chief Marketing Officer.
Define sales & marketing strategies/plans and ensure that these are consistent with overall goals and objectives.
Develop and lead the country’s sales & marketing activities and policies.
Review market research to determine opportunities that exist and ways to capitalize on them.
Develop and implement acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of customers.

Improve Smart-cash CMS in the Nigerian Market.

Prevent churn of existing customer base - Actively manage Churn to less than 3% and deliver customer retention programs that will ensure increase in customer net additions.
Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all under-performing initiatives.

Improve Smart-cash relative position in the marketplace (Revenue Market Share).

Monitor relative performance of Smart cash against its competitors on a periodic basis using RMS data.
Devise strategy to gain higher share of incremental RMS to improve Company’s overall RMS.
Identify opportunities and develop roadmap for maximizing.
revenue from all revenue streams – voice, roaming, infotainment, mCommerce etc.
Create a segmented strategy for customer acquisition and prepare a roadmap for implementing the same.
Derive synergies across customer segments for overall revenue enhancement – drive cross-pollination across several sales channels and customer segments.

Sustain dominant Brand Affinity and TOMA in the operation.

Develop and implement a Marketing Communication strategy that will ensure superior visibility and superior customer intimacy of the Brand compared to competition in the operation.

Stimulate increase in Minutes of Use per user across the Network.

Develop strategies that will stimulate incremental minutes of use for customers on the network as this will directly impact revenues, by ensuring customer loyalty, superior network quality and coverage and value delivering offerings.

Enhance current revenue streams and develop additional revenue streams though innovative product development, launch, and image management.

Identify unarticulated customer needs and trends and develop product briefs.
Lead marketing efforts to enable increased usage of new and innovative products in the country.
Lead country-level customer and marketing research, evaluate industry/ market trends and competition strategies and recommend product positioning and pricing.
Explore and develop additional revenue streams from existing infrastructure base, using innovative products & services e.g. data, E1 access, etc.
Increase share of revenue from data services through aggressive rollout of 3G and EDGE service in Nigeria.
Develop an Enterprise solutions strategy that will deliver incremental revenues from corporate clients with emphasis on data, provision of network access for multiple locations, and bespoke voice solutions.

Ensure optimal spend vis-à-vis budget and monitor performance against plan.

Keep Net Acquisition Costs and others within budget by ensuring effective cost innovation in all areas of Marketing.
Formulate, monitor and control for effective and efficient deployment of sales & marketing budget within the country.
Evaluate, forecast and measure performance against plans.
Detailed market analysis & insights of customers by geography, demography, psychography, benefits sought & usage levels.
Lead the production of regular dashboard reports and distribute to executive management with analysis of major trends or issues.

Creation of highly effective Team.

To ensure the functions objectives are delivered through a highly motivated and engaged team. Giving regular feedback and reviews to each team member as this plays a critical role in ensuring employees are engaged and deliver results, leading to lower attrition of people, hence protecting talent.
Develop a bench strength of future leaders through coaching, mentoring and guidance.

Required Skills:

Strong people skills- building collaborative relationships and empowering and developing people.
Risk taking appetite.
Business and Commercial acumen.
Excellent understanding of corporate governance standards.
Should thrive in challenging situations.
Ability to network with global players.
Strong analytical skills and problem-solving skills.
Entrepreneurial Ability.

Educational Qualification & Experience:
Must have:

At least twelve (12) years working experience with seven (7) years or more in a senior management role in Fintech, Financial Services, Telco, FMCG etc., and at least (five)5 years in Telecoms Marketing.
Bachelor’s degree in marketing and management or like discipline.
An MBA with focus on Marketing.
Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage. more