Key Responsibilities
The Role Holder’s duties will include but not limited to:
Execute and implement the merchant payments strategy aligned with the company's overall goals.

Expand formal and informal merchant acquisition through the development of compelling value propositions such as mini-apps, Financials Services and other VAS.
Grow the penetration of Airtel Money pay use case within the... customer base, focusing on in-store and ecommerce payments.
Support the country teams to manage the end-to-end business development process for all opportunities including pipeline development, prospecting, sales pitch, on-site presentations, Request for Information (RFI) response, multi-day customer workshops, Request for Proposal (RFP) submission, negotiation and deal signing.
Review existing products and services regularly to improve merchant and customer experience and develop tactical plans to stimulate increased usage.
Plan and coordinate the implementation of business plans and penetration of new opportunities.

Support in the delivery of commercial results and financial returns.

Ensure delivery of all financial targets including revenue & margins.
Develop the respective business cases required to approve the delivery of new products and services for the merchant segment.
Support the team’s market research and competitive positioning analysis together with cross-functional stakeholders including marketing and product development teams.
Support to negotiate pricing with vendors and revenue share with partners.
Analyze market trends, technology trends in mobile financial services planning.

Support the development and enhancement of payment-related features and functionalities.

Ensure the roll out of digital payment product such as the Merchant App, portal, Open APIs, and others across all the 14 markets.
Support to Define use cases for the OPCOs, product design and product requirements for customization to meet specific enterprise customer needs and liaise with the technical team to ensure correct implementation.
Provide market feedback to Airtel leadership regarding competitive offerings, prospect needs and generate product development ideas.
Work with the OPCO teams to develop the relevant path to launch and scale (products & service, distribution, business processes, contracts, compliance).
Work together with business analysts and technical architects to design, configure and deliver the Airtel Money systems, products and services to meet customers’ requirements and deadlines.

Identify, secure and build on strategic partnerships.

Manage strategic partnerships with key payment and technology companies across the world.
Work out joint go-to-market plans and set out clear KPIs for the identified suppliers while monitoring and evaluating performance.
Manage an outsourced channel of business partners to expand penetration of our Airtel Money services including developing the sales and commission models used to incentivize and remunerate these partners.
Maintain current knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required through partners.

Compliance and Risk Management

Ensure all products adhere to regulatory requirements and industry standards.
Identify and mitigate risks associated with product development and deployment.

Coordinate effective internal and external operational support of Airtel Money Pay Merchants and customers.

Manage and review service level agreements (SLAs) with internal shared services – Sales, Marketing, IT, Customer Service and Network sections and ensure adherence to the set standards.
Manage and review service level agreements (SLAs) with external partners, integrators, aggregators and ensure adherence to the set standards and superior enterprise customer experience.

Team and stakeholder engagement

Drive engagement with the multi-level, cross-functional stakeholders to justify prioritization and roadmap delivery for merchant solutions.
Support Business Development Executives to drive the increase of usage of Airtel Money products and services within the Sector Focus Areas.
Provide required product reports as input to the Airtel money weekly, monthly report, including roadmaps and performance against target dates.

Academic and Qualifications and Experience:
Must have:

Undergraduate degree in marketing, Finance, Business, Sales, Commerce or Administration or Equivalent OR
Relevant validated tertiary education qualifications in product management, commercial management, mobile money products or other equivalent education qualifications

Relevant Experience

More than 7 years of professional experience with at least 5 years in digital payments, acquiring merchants or similar.
Mobile Money product experience preferred. more

Job Purpose:

To ensure correct and full compliance with statutory fillings and payments of direct and indirect tax, ensure compliance to all corresponding internal controls and ensure proper management of tax audit.

Job Responsibilities:
Compliance with statutory filings and payments

Ensure all the business transactions are conducted in compliance with the relevant tax laws by providing... timely advice.
Review PAYE reports to ensure compliance with the provisions of the Personal Income Tax Act and ensure remittance within the statutory timelines.
Ensure compliance with annual PAYE returns filing with all the states and FCT and support in obtaining staff tax clearance certificate (TCC).
Review WHT reports to ensure compliance with the provisions of Personal Income Tax Act, Company Income Tax Act & other relevant legislations, and ensure remittance within the statutory timelines.
Prepare VAT reports/returns to ensure full compliance with the provisions of Value Added Tax Act, and ensure fillings are done within the statutory timelines.
Ensure adequate record keeping of all tax documentations.

Tax audits and external partner management process:

Prepare for, and coordinate tax audit exercises with all relevant tax authorities (36 states and FCT).
Review and attend to all tax audit demands/queries from all relevant tax authorities (RTAs) with a view to resolve all the issues.
Attend tax audit reconciliation meetings with RTAs to ensure prompt resolution and closure of tax disputes.
Ensure no/minimal liability from tax audit exercises with RTAs.
Manage vendors/partners/customers' expectations in respect of WHT and VAT.

Compliance with internal controls:

Understand and ensure compliance to all relevant internal controls relating to PAYE, WHT and VAT. Ensure resolution of issues within specified timelines.

Engaged employees:

Coordinate training to ensure team development.
Establish performance expectations and regularly review performance.

Required Experience, Education & Skillsets

8 years of Tax practice experience and Appreciable knowledge of the Nigeria Tax laws and Regulations.
Graduate Degree: B.Sc. /H.N. D Accounting, Membership of ICAN is compulsory, CITN membership is an added advantage.
Strong financial and analytical skills.
Excellent tax technical knowledge.
Strong understanding and use of Ms. Excel.
Very good report writing skills.
Relationship management & good interpersonal skills. more

Description

We are looking for individuals who are inquisitive, creative, eager to learn and are committed to excellence.

Qualifications
Recent graduate with a bachelor’s degree in: -

Telecommunication & Information Engineering
Finance/Accounting, with CPA II and above.
Business Information Technology - (BBIT)
BSc in Computer Science or equivalent
Bachelor of Commerce or equivalent

Job Description:
Responsible for conceiving, developing and deploying the country-level marketing strategy for delivering revenue numbers and for ensuring a strong and well positioned product portfolio.
Deliver nationwide marketing activities and ensure acquisition, retention and churn outputs stimulate usage, increase brand and top of mind awareness within the boundaries of the Marketing... budget.
Responsibilities:
Define and drive sales & marketing strategy for the country.

Develop sales & marketing strategy for the country to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with Nigeria Chief Operating Officer and Group Chief Marketing Officer.
Define sales & marketing strategies/plans and ensure that these are consistent with overall goals and objectives.
Develop and lead the country’s sales & marketing activities and policies.
Review market research to determine opportunities that exist and ways to capitalize on them.
Develop and implement acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of customers.

Improve Smart-cash CMS in the Nigerian Market.

Prevent churn of existing customer base - Actively manage Churn to less than 3% and deliver customer retention programs that will ensure increase in customer net additions.
Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all under-performing initiatives.

Improve Smart-cash relative position in the marketplace (Revenue Market Share).

Monitor relative performance of Smart cash against its competitors on a periodic basis using RMS data.
Devise strategy to gain higher share of incremental RMS to improve Company’s overall RMS.
Identify opportunities and develop roadmap for maximizing.
revenue from all revenue streams – voice, roaming, infotainment, mCommerce etc.
Create a segmented strategy for customer acquisition and prepare a roadmap for implementing the same.
Derive synergies across customer segments for overall revenue enhancement – drive cross-pollination across several sales channels and customer segments.

Sustain dominant Brand Affinity and TOMA in the operation.

Develop and implement a Marketing Communication strategy that will ensure superior visibility and superior customer intimacy of the Brand compared to competition in the operation.

Stimulate increase in Minutes of Use per user across the Network.

Develop strategies that will stimulate incremental minutes of use for customers on the network as this will directly impact revenues, by ensuring customer loyalty, superior network quality and coverage and value delivering offerings.

Enhance current revenue streams and develop additional revenue streams though innovative product development, launch, and image management.

Identify unarticulated customer needs and trends and develop product briefs.
Lead marketing efforts to enable increased usage of new and innovative products in the country.
Lead country-level customer and marketing research, evaluate industry/ market trends and competition strategies and recommend product positioning and pricing.
Explore and develop additional revenue streams from existing infrastructure base, using innovative products & services e.g. data, E1 access, etc.
Increase share of revenue from data services through aggressive rollout of 3G and EDGE service in Nigeria.
Develop an Enterprise solutions strategy that will deliver incremental revenues from corporate clients with emphasis on data, provision of network access for multiple locations, and bespoke voice solutions.

Ensure optimal spend vis-à-vis budget and monitor performance against plan.

Keep Net Acquisition Costs and others within budget by ensuring effective cost innovation in all areas of Marketing.
Formulate, monitor and control for effective and efficient deployment of sales & marketing budget within the country.
Evaluate, forecast and measure performance against plans.
Detailed market analysis & insights of customers by geography, demography, psychography, benefits sought & usage levels.
Lead the production of regular dashboard reports and distribute to executive management with analysis of major trends or issues.

Creation of highly effective Team.

To ensure the functions objectives are delivered through a highly motivated and engaged team. Giving regular feedback and reviews to each team member as this plays a critical role in ensuring employees are engaged and deliver results, leading to lower attrition of people, hence protecting talent.
Develop a bench strength of future leaders through coaching, mentoring and guidance.

Required Skills:

Strong people skills- building collaborative relationships and empowering and developing people.
Risk taking appetite.
Business and Commercial acumen.
Excellent understanding of corporate governance standards.
Should thrive in challenging situations.
Ability to network with global players.
Strong analytical skills and problem-solving skills.
Entrepreneurial Ability.

Educational Qualification & Experience:
Must have:

At least twelve (12) years working experience with seven (7) years or more in a senior management role in Fintech, Financial Services, Telco, FMCG etc., and at least (five)5 years in Telecoms Marketing.
Bachelor’s degree in marketing and management or like discipline.
An MBA with focus on Marketing.
Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage. more

Airtel Kenya wishes to recruit for the position for a Lead, Digital Strategy within the Marketing Division. Reporting directly to the Marketing Director, the incumbent’s role will be responsible for successful development, implementation and management of solid, engaging and creative digital media strategies, which maximize engagement, experience and value for our brands, consumers and... users.

Responsibilities include but are not limited to the following:

Develop and implement metrics for analysis on the effectiveness of Digital Strategies in terms of Return on investment (ROI), engagement levels and other defined targets
Manage Airtel’s digital Campaign to ensure consistency and alignment of the brand image, customer journeys and experience
Champion the use of digital and social media to promote and enhance brand equity.
Develop and implement strategic, effective and efficient online advertising business plans that contribute to growing profitable revenue.
Identifying opportunities for creative engagement with our target audience
Build and manage the relationship with contracted agency including brief on digital channels strategy, activity planning, scheduling, media choices, budgeting, digital creative and production
Collaborate across functions to integrate digital media into every customer touch point with clear and defined purpose
Monitor the competition, online trends on community tools and applications to be aware of market changes and developments
Develop and maintain customer engagement through digital campaigns and focused strategy
Drive increase in the download and use of the Airtel Application for positive customer engagement and experience

Qualifications:

Business related degree with a minimum of 5 years’ experience in Digital Marketing Communications, within which 2 years is at a management level
Prior Integrated marketing experience with demonstrated ability to create digital marketing campaigns that drive brand affinity
Proven success managing Search Engine Optimization (SEO), Search Engine Marketing (SEM) and social media initiatives. Experience with website analytics tools e.g., Google Analytics

Competencies and behavior:

Ability to motivate and influence others
Creativity and innovation
Good project management skills
Business awareness with strong stakeholder management skills
Strong planning, analytical and problem-solving skills
Goal oriented with a high personal standard
Excellent and effective interpersonal, presentation and communications skills more

Airtel Kenya wishes to recruit Zonal Sales Managers within the Sales and Distribution Department. Reporting to Zonal Business Manager, the role holder will be responsible for driving the growth of business and generation of revenue through GSM and Airtel Money Customer Acquisition, growing Distribution Infrastructure and effective management of the retail trade including supervising a field sales... team within the assigned market.

Responsibilities for the role include but are not limited to:

Implementation and adoption of effective distribution strategy to grow sales within the assigned zone
Ensure achievement of set key performance indicators as cascaded for the role
Prepare, plan and execute sales programs aimed at market penetration, relationship building, and market share growth to achieve required extraction per site in the market
Ensure internal collaboration, teamwork development and implementation of key management and sales routines
Effectively manage team and allocated resources by ensuring discipline and complete adherence to the set ways of working and standards
Support achievement and compliance to Airtel Kenya branding/merchandising standards in the assigned market
Profile, pitch, recruit and manage Franchise partners and Distribution outlets in the market to drive market penetration & availability.
Escalate any trade or network issues to the Line Manager and follow up for closure

Qualifications;

Minimum of a Graduate degree
4 to 6 years hands on experience in distribution and retail indirect sales within telecoms or FMCG industry
Good leadership skills, able to successfully lead a team
Intermediate knowledge of business finance principles
Good analytical, business acumen with an entrepreneurial orientation
Good presentation and effective communications skills
Operational excellence with good project management skills
Excellent negotiation and interpersonal skills
High agility, personal standards and goal oriented more

Job Purpose

To coordinate, control, manage, support and track day to day network operations in the Region to ensure optimal network availability, coverage, maintaining target network KPI’s to deliver plus one network quality.
Providing local network support for both the sales and marketing team in the regions to ensure that network impacting issues are proactively resolved.
Responsible for... passive & active partner governance, follow up on major escalated failures until resolution, control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints.

Key Responsibilities

Vendor management (ATC, I.H.S, and other TowerCOs).
Support the operational Interface to both internal and external stakeholders especially Airtel owned sites to ensure issues are resolved within acceptable KPIs.
Spares management to ensure availability of both critical and non-critical spares in order to sustained network KPIs.
Support the operational Interface to both internal and external stakeholders especially Commercial, SCM, Finance and Legal teams.
Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc.), bombed/burnt sites restoration.
Direct annual operating plan compilation for Airtel Nigeria Networks.
Direct achievement of annual operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investments.
Prepare annual operating plan compilation for active requirement for Airtel Nigeria Networks.
Central support for regional technical operations.
Act as a relationship manager between the regional technical function and the various HQ functional units.
Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services.
Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly.
Ensure that all activities of operations and maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
Ensure all processes for effective management of Partners.
Identify processes that will continually improve efficiency of delivery of key performance indicators.
Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.

Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:

Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (master's degree in engineering a plus)
Sound knowledge of mobile network O&M.
Analytical and presentation skills.
Strategic negotiation skills.

Work Experience
Must have:

10-12 years of varied experience in operation and maintenance in the telecom industry.
5-8 years managerial experience in a GSM/mobile company.
With at least 3 years senior management experience in an area of network operations.

Skills and Competencies

Interface with Regional Operation Director to understand commercial plans and determine required network support for same.
Regular review the performance of MS and Towerco in the region to ensure service delivery as agreed in the contract.
Support the Operational Interface to both internal and external stakeholders especially Commercial teams to ensure customer issues are resolved within acceptable KPIs.
Closely working with MS Team to develop processes to prevent/reduce network failures.
Ensure that special task/project required by HQ Technical is carried out in the region.
Advise and ensure implementation of preventive activities by MS Team in order to improve network performance.
Ensure that special task/project required by HQ Technical is carried out in the region.
Audit and support regional spares management to ensure availability of both critical and non-critical spares at the regional warehouses.
Provide technical support to the regions on all RAN related issues. more

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heartbeat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).
The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service... assurance.

Key Responsibilities

NOC Alarm handling for active elements and monitoring partner.
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix.
Assurance of parameter data/change requests for active.
Track and record service assurance impacting outages.
Trigger Service Assurance sign-off.
Follow through to ensure completion of Service Assurance sign-off.
Interface with different Network domains to ensure tracking of Service Assurance impacting outages.
Ensure timely reporting from partner NOC as per contractual and agreed timeline.
Follow through for on-demand assurance report.
Effective management of change requests for BSS active elements by monitoring and ensuring closure of approved change requests as planned.
Coordinate incidents requiring alignment between Towerco and manage service partner NOC.
Drive daily outage sign-off between active and passive partners.
Partner NOC KPI monitoring and sign-off.
Develop updated Quality Assurance methodologies using in-house or external resources.
Work with Network Performance Analysis team to help validates the effect of the change Request by comparing before and after CR implementation.
Audits all network elements (NEs) current DBs (i.e BSS/BTS/Cells/ RNC/Node B’s, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively.
Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services.

Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:

Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields).
Specialist in BSS Operations (Fault and Configuration Management)
Vendor management.
Project management.
Network Audit and functionality testing.
Business analysis.
Analytical, Statistical and Presentation skills.
Sound MS Excel skill.
Knowledge of BSS and Quality Assurance managements of systems/tools/support systems.

Work Experience
Must have:

Minimum 7 years’ experience in a GSM/Mobile company.
Minimum 4 years hands-on BSS Operations & Maintenance experience in Telecom.
Minimum 2 Vendor Management experience.

Skills and Competencies

Attention to details.
Good negotiator.
Integrity.
Innovative Analytic.
Multi-tasking.
Professionalism. more

The role holder duties will include but not limited to;

Supervision and performance of Internal audit reviews, special investigations to reinforce compliance to processes, procedure and controls
Ensure that processes and procedures are in place for fraud prevention, instituting risk assessment and control awareness programs across all functions
Preparation of all reports required for... presentation to Airtel Senior Management including the Chief Internal Auditor on the status of reviews
Champion the implementation of Group Audit and Enterprise Risk initiatives and oversee the timely delivery of the audit plan
Facilitate departmental risk assessments to identify high risk areas within the organization to improve internal control environment
Review functional control mitigation plans to ensure adequate and prioritized management attention on known issues and preventing recurrences
Ensure that issues arising from audit and other compliance reviews are well understood by all levels of management and staff
Reduce fraud related losses by assisting in the identification of control weaknesses and implementing control solutions for future improvements
Assist in the development and delivery of awareness training and activities as part of the fraud prevention program
Maintain a calendar for the board audit committee meetings for timely and accurate audit and risk engagements

Qualifications, Competencies and Behaviors required

Undergraduate degree in Accounting, Technology, or Finance
ACCA/CPA/CISA or other relevant professional qualification will be an added advantage
Minimum 8 years’ work experience in governance, risk, control or audit related roles preferably in Telecoms/Service or mobile financial services industry added advantage. IT Audit experience added advantage
Strong planning, analytical and problem-solving skills
Hands on attitude with ability to handle and prioritize multiple projects simultaneously
High personal standards and results oriented
Excellent interpersonal skills for stakeholder management and collaboration
Excellent and effective communication skills more

The role holder duties will include but not limited to;

In consultation with the Channel Sales Manager, develop action plans aimed at achieving sales and revenue targets through direct & indirect sales channels
Map and size the SME market opportunities within assigned region for Airtel Products
Recruit, develop and continuously monitor indirect sales channel partners (CPs) within the... region
initiate and participate in channel support activities to maintain high customer satisfaction, that may include trainings, tele-sales, activations/sales camps.
Maintain market report and knowledge of any new developments with regards to accounts and prospects through surveys and customer visits
Monitor competitor activity within the region and reports with recommendations for action
Manage customer levels of outstanding debt and highlight problem accounts for action by collections team

Qualifications, Competencies and Behaviors required

Minimum of a degree with 3-5 years’ work experience in Telecommunication / ICT industries
Good understanding of current services and solutions offered would be of added advantage
Distribution management skills with sound business knowledge
Good interpersonal and communication skills
Strong analytical and problem solving skills
Strong planning and organization skills
Proactive, flexible and adaptable to change more