To implement the branch distribution & optimization strategy in line with Business growth & development, risk management, customer experience, digital transformation, staff engagement & financial performance objectives.

Develop strategies to grow the branch‘s liability base and asset portfolios in line with the Bank’s strategy
Monitor the achievement of customer service rating in accordance... with the bank set standards
Monitor and implement compliance of credit risk framework to keep portfolio asset quality within acceptable levels
Implement branch internal controls and procedures in line with the bank policy
Plan and coordinate the budgeting processes of the branch, monitor monthly performance of the budget, and initiate corrective action in case of any variances
Review, coordinate, monitor and authorize all the processes of opening, reactivation, adjustment, transfer, and closure of all accounts in line with bank policies/procedures, KYC guidelines, CRB and money laundering guidelines.
Conduct field visits and carry out the verification of loans to improve branch portfolio quality
Produce branch performance reports and present them to all stake holders for review in accordance to set standards.
Plan, review and monitor staff development and performance initiatives for branch staff in line with existing Human Resource policies. more

Provide a pro-active business banking sales and service management function that will retain and grow a portfolio of SME customers by identifying and implementing value adding and specialized financial product solutions from a range of standard and/or customized offering.

The Business Banker will ensure adherence to the service standards and provide excellent customer service.
Receive and... verify customer documents for account opening, loan facilities, account amendments and any other customer instruction.
Acquire new business relationships and accounts while growing the portfolio balance sheet as per set targets
Manage credit and operational risk in account opening and loan processing
Manage the loan portfolio through active participation in branch Credit Committee meetings, monitor/manage pre-Non-Performing Loans (NPLs) and fully recover bank funds.
Develop and execute an operational plan to support the branch and the Bank’s overall business strategies while delivering targeted achievements on business and institutional client growth, fees/commission, and interest income.
Ensure the provision of adequate and efficient relationship management to business and institutional clients, in terms of quick transaction turnaround and resolution of their queries/problems.
Provide timely professional direction/advice on all business and institutional client matters within the Branch/Bank. more

The Corporate Communications Manager will lead the development and execution of strategic communication plans that enhance the Bank’s image, strengthen brand equity, and ensure effective communication with internal and external stakeholders.

Strategic Communication Planning: Develop and implement comprehensive communication strategies that support the Bank’s goals and objectives, ensuring... consistency in messaging across all platforms and touchpoints.
Reputation Management: Proactively manage the Bank’s reputation by developing crisis communication plans, managing media relations, and overseeing the dissemination of information to stakeholders during crises.
Media Relations: Establish and maintain strong relationships with media outlets, industry associations, and key influencers to enhance the Bank’s visibility and reputation in the market.
Internal Communications: Lead internal communication initiatives to drive employee engagement, culture development, and alignment with the Bank’s mission and values.
Content Strategy: Oversee the creation of high-quality content for various channels, including press releases, speeches, website updates, social media, and marketing materials, ensuring messages are aligned with the Bank’s strategic priorities.
Digital Communications: Drive the Bank’s digital presence by developing strategies for digital media, including social media, Search Engine Optimisation /Search Engine Marketing (SEO/SEM), and content marketing, to enhance brand awareness and customer engagement.
Stakeholder Engagement: Develop and execute engagement strategies with key stakeholders, including government bodies, regulators, industry associations, and the community, to foster strong, supportive relationships.
Corporate Social Investment (CSI): Lead the Bank’s CSI initiatives, ensuring alignment with the Bank’s values and strategic objectives while enhancing community impact and brand image.
Performance Monitoring: Establish metrics to evaluate the effectiveness of communication strategies and campaigns, providing regular reports and insights to senior management to inform decision-making.
Leadership and Mentorship: Provide strategic direction and leadership to the Communications team, fostering a culture of excellence, innovation, and continuous improvement.
Undertake any other duties assigned by the Head of Marketing and Communications from time to time. more

To source, manage, grow and sustain a portfolio of Medium Enterprises; Large Businesses and Institutional customers within the Agro Business sector, building long term relationships based on efficient and reliable support for their businesses.

Drive the selling of banking products in order to grow liabilities, assets and revenues in accordance with established targets as an RM but also for the... select branches that will be supported.
Research, create and follow up a target list for potential new business customers in the sector
Conduct effective relationship management through regular visits, timely feedback to customers and continuous anticipation of their needs with the aim to exceed their expectations.
Presenting loan proposals to the credit committees for decision making and giving feedback to applicants in line with the lending policy and procedures of the Bank.
Actively monitoring and evaluating performance of Agro Business loans in line with disbursement terms and conditions. Work closely with credit to initiate recovery actions for loans in default and written off loans in line with credit policy guidelines and procedures.
Resolving client queries and complaints to maintain quality service delivery standards.
Conduct monitoring visits, analyse the Agro business portfolio to identify adverse trends; identify and address weaknesses in a timely manner to minimize provisions and write offs.
Engage actively with the select group of Branches to identify and close Agro Business opportunities to operationalize the broader aspects of the Bank’s Strategic Business Plan.
Review Agro Business credit facility applications guided by the Bank’s credit analysis model, and in compliance with the requirements set out in the Bank’s Credit policies and procedures at every stage of the credit cycle.
Appraise opportunities for synergy and keep well-documented reports/visits/ contracts with all relationships, the bank’s management & other units.
Drive active utilization of Agricultural lines of credit and guarantee schemes to derisk the agricultural portfolio
Submit performance reports of the section to Manager Corporate and SME/Head Business & Institutional Banking with the appropriate content, format and frequency as may be required.
Prepare periodic reports to key stakeholders like funders and regulators to fulfil compliance requirements of Business and Institutional Banking with respect to Agro Business lending.
Take on all additional roles/responsibilities as may be advised by the Manager Corporate and SME or Head Business & Institutional Banking. more

Maintain relationships with customers and ensure that services delivered meet client expectations.
Assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures, and practices and recommend action to the credit department and committee.
Initiate and coordinate development of action plans to penetrate new markets.
Perform,... promote, and maintain the highest standards of customer service in order to maximize returns from exist from existing relationships.
Develop and implement business growth strategies as necessary to maximize consumer banking profitable sales of all bank products & services. This will include developing direct customer contact and relationships with the segment account holders.
Carry out sales visits to existing & potential top clients, identify sales leads, and report on your home loan portfolio.
Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in in line with the Customer Service Charter`
Any other duty as maybe assigned by the bank more

Shall assist the Security Manager in assessing the security risks & establish policies to prevent dangers like firebombs, sabotage, medical emergencies and intrusion.
Assist the Security Manager in Researching, developing and recommending strategic interventions for security operations with the aim of improving the bank’s security.
Maintain security log, external guard’s deployment log,... incident report log, fraudster’s database & occurrence book.
Monitors key security trends in the banking sector both locally and internationally and the external environment as a whole and make improvements based on the obtained information.
Together with the Security Manager, shall conduct periodic performance reviews of security firms responsible for guarding premises and those that are responsible for maintaining security gargets (CCTV, fire and alarm systems) in line with SLA.
Continuously monitor the functionality of the existing Bank security equipment and outsourced security vendors gadgets deployed at the Bank.
Regularly issue security advisory to staff and customers about imminent security threats/fraudulent activities and guide them on the appropriate counter measures through circulars and sensitizations.
Monitor performance/deployment of external security guards and regally rotate the personnel.
Receive, verify asset movement forms and duly authorise transfer/movement of the assets with in and out of bank premises
Engage contracted service providers to carry out routine service & diagnosis of all bank security equipment to ensure they are operational all the time.
Support the Security Manager in investigations in liaison with the investigation unit of the bank and any government security organ.
Report any security breaches/incidents to management and provide probable mitigation measures and solutions.
Any other duty as assig.ned by your supervisor or Management more

Develop strategies to grow the branch‘s Liability base and asset portfolios in line with the Bank’s strategy
Monitor the achievement of customer service rating in accordance with the bank set standards
Monitor and implement compliance of credit risk framework to keep portfolio asset quality within acceptable levels
Implement branch internal controls and procedures in line with the bank... policy
Plan and coordinate the budgeting processes of the branch, monitor monthly performance of the budget, and initiate corrective action in case of any variances
Review, coordinate, monitor and authorize all the processes of opening, reactivation, adjustment, transfer, and closure of all accounts in line with bank policies/procedures, KYC guidelines, CRB and money laundering guidelines.
Conduct field visits and carry out the verification of loans to improve branch portfolio quality
Produce branch performance reports and present them to all stake holders for review in accordance to set standards.
Plan, review and monitor staff development and performance initiatives for branch staff in line with existing Human Resource policies. more