Prequalify suppliers through tendering or headhunting.
Send out RFP’s and evaluate proposals.
Award tenders to the successful vendors.
Manage the relationship with suppliers / vendors.
Compile savings and tender reports.
Share reports with the section head and relevant stakeholders to guide decision making.
Identify suppliers.
Review products and services and related terms.
Negotiate... terms in line with Airtel requirements and culture.
Sign up contracts / issue PO’s.
Evoke relevant clauses in line with contracts and existing circumstances.
Evaluate suppliers according to their quality, quantity, and delivery in line with Airtel expectations and requirements.
Conduct supplier visits to assess capacity, manufacturing, and/or productions procedures.
Provide feedback on their products and services.
Maintain communication with suppliers and build relations.
Make recommendations for management decisions.
Manage and develop staff in the section. more

Prequalify suppliers through tendering or headhunting.
Send out RFP’s and evaluate proposals.
Award tenders to the successful vendors.
Manage the relationship with suppliers / vendors.
Compile savings and tender reports.
Share reports with the section head and relevant stakeholders to guide decision making.
Identify suppliers.
Review products and services and related terms.
Negotiate... terms in line with Airtel requirements and culture.
Sign up contracts / issue PO’s.
Evoke relevant clauses in line with contracts and existing circumstances.
Evaluate suppliers according to their quality, quantity, and delivery in line with Airtel expectations and requirements.
Conduct supplier visits to assess capacity, manufacturing, and/or productions procedures.
Provide feedback on their products and services.
Maintain communication with suppliers and build relations.
Make recommendations for management decisions.
Manage and develop staff in the section. more

Key Duties and Responsibilities:

Passive Outage analysis, trouble shooting, RCA and reporting .
Leverage market research to get insights into consumer behaviour and preferences and drive future programs and promotions.
Track usage pattern to devise customer acquisition strategies.
Keep track of customer life cycle to drive ARPU growth.
Develop POS for all COCOs, COFOS, AMB, Agents, SSOs and... other outlets for GSM and AM.
Implement the POS.
Track execution to ensure compliance with POC and with internal company procedures.
Create clarity on plans and products to ensure consumer’s understanding of products and services.
Contribute towards improvement of brand impact and positioning to ensure consumer engagement and uniform brand experience across consumer touch points.
Keep partners aligned with our tactical business strategy ensuring their support for the business roadmap and customer delight objectives.
Work with partners to encourage partner’s participation in the business and his growth to ensure that fresh and innovative ideas are first offered to the organization.
Recommending appropriate revenue share levels for new services launched and identifying preferred partners to work with.
Since these initiatives will always have a wide angle, it will be imperative to ensure that all the departments/verticals are fully aligned to support the business.
Cross functional teams would provide business requirements and other “Must do” to ensure that the business and the customer requirements are always met. more

Key Duties and Responsibilities:

Passive Outage analysis, trouble shooting, RCA and reporting .
Leverage market research to get insights into consumer behaviour and preferences and drive future programs and promotions.
Track usage pattern to devise customer acquisition strategies.
Keep track of customer life cycle to drive ARPU growth.
Develop POS for all COCOs, COFOS, AMB, Agents, SSOs and... other outlets for GSM and AM.
Implement the POS.
Track execution to ensure compliance with POC and with internal company procedures.
Create clarity on plans and products to ensure consumer’s understanding of products and services.
Contribute towards improvement of brand impact and positioning to ensure consumer engagement and uniform brand experience across consumer touch points.
Keep partners aligned with our tactical business strategy ensuring their support for the business roadmap and customer delight objectives.
Work with partners to encourage partner’s participation in the business and his growth to ensure that fresh and innovative ideas are first offered to the organization.
Recommending appropriate revenue share levels for new services launched and identifying preferred partners to work with.
Since these initiatives will always have a wide angle, it will be imperative to ensure that all the departments/verticals are fully aligned to support the business.
Cross functional teams would provide business requirements and other “Must do” to ensure that the business and the customer requirements are always met. more

Creation of routine reports and dashboards as required.
Establishing trends based on analysis.
Data mining and consolidation of product performance-related data.
Tracking of Customer dimensional data e.g. Average Revenue Per User, Average Days of Usage, etc.
Create information synergies between internal functions e.g. Marketing, IT, Network other BU’s.
Provide ad-hoc reports on request to... facilitate decision-making.
Automation of routine tasks where possible
Assist business and technical users with resolving data integrity queries.
Create prototype solutions to assist business users with defining requirements.
Participate in the design, follow-up, and testing of new reports as required by the business.
Tracking Product levers such as Churn management, Up-Selling, & Cross-selling
Perform subscriber data profiling to identify and understand anomalies.
Participate in new product designs and configurations, review and reconfiguration of existing Products per rules and objectives. Follow up on the impact of such changes and inform the business more

To deliver the Annual Operating Plan objectives by supporting the Airtel Money and marketing functions through developing, and executing customer/result-driven communication strategy, in line with the overall brand/business strategy.

Developing, executing, and protecting customer brand love.
Ensure optimum brand awareness through achieving set targets.
Drive credible and positive take-out... from all brand-related activities and communications.
Develop and implement acquisition strategies for the various sales verticals across Retail businesses which will ensure an increase in share of customers.
Prevent churn of existing customer base – Actively manage Churn and deliver customer retention programmes that will ensure increase in customer net additions.
Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all underperforming initiatives.
Achieve brand recall through top-of-mind awareness and intention to purchase Targets.
Provide brand visibility support to the Airtel Money Team.
Prepare and seek approval of financial resources for brand communication initiatives for the department.
Effectively direct financial resources to deliver approved brand objectives.
Track vendor service level agreements and ensure adherence.
Driving team excellent performance and engagement.
Any other duties that will be assigned to you from time to time. more

What you will do

Conduct periodic meetings with IT and Network Functional Heads, Country IT directors and other stakeholders in technology to understand the environment, address key audit findings and monitor implementation of management actions.
Assist in creation of IT & Cybersecurity audit plan across Airtel Africa operating countries and lines of business.
Execute the audit plan through... performance of IT, Networks and cybersecurity reviews including but not limited to pre-implementation reviews, IT audits, Network security audits, application controls reviews, cybersecurity reviews (including but not limited VAPT and cyber-maturity reviews)
Ensure that IT and Networks audit issues are well understood by all levels of management and staff and provide pragmatic and realistic recommendations.
Prepare value adding audit reports post alignment with technology functional heads.
Maintain a tracker of all IT and Network audit issues
Perform a revalidation of audit findings marked as implemented by management and
Prepare monthly control reports for the Executive Committee.
Track major projects in IT & Networks that are key in closing control gaps.
Maintain a calendar of Audit and Risk Committee meetings and consolidate information for reporting to the board on a quarterly basis.
Keep abreast to changes in the business, IT and Network landscape through;
engaging with other stakeholders in the industry
Continuous learning and development
Continuous research of new vulnerabilities, methods of compromise at all levels of an application stack and reviewing applicability to Airtel Africa
Continuous learning of industry best standards

You should possess the following qualities and experience;

Must be ethical and be able maintain independence of internal assurance
Ability to manage projects through prior planning and regular check points
Ability to challenge the status quo by using concrete facts
Relationship management of different stakeholders
Report writing skills
Communication skills

Technical requirements

6 to 8 years experience at least 5 being in the IT and cybersecurity assurance space.
Certified Information Systems Auditor (CISA)
Holder of a security certification (e.g., CEH, CISSP, OSCP)
Strong working knowledge of cybersecurity and penetration testing tools and methodologies including but not limited to Application Security, Database Security, Web services security, Network Security, Mobile Security, VAS systems security, endpoint security and SOC systems.
Strong and working knowledge and experience in data analysis
Knowledge in IT and Telecom Infrastructure
Experience working in information systems and cyber security assurance
Experience in big 4 audit firms is an added advantage more

What you will do

Plan periodic reviews of the processes and procedures of the East Africa Opco's and the mobile services business to provide assurance on the internal controls and business/enterprise and operational risks.
Review control mitigation plans of Functions and ensure adequate and prioritized management attention on remediating known issues and preventing recurrences.
Ensure that... issues arising from audit and other compliance reviews are well understood by all levels of management and staff and that learning on fraud and control issues are shared amongst relevant teams
Lead the auditing process and successful completion of financial and operational audits.
Draft audit comments and report issues to support findings identified during the fieldwork.
Manage the partner associates and/or Airtel Audit staff during the auditing process.
Interact with management to gather necessary information.
Review and resolve problems faced by staff auditors and make recommendations.
Perform various risk and control assessments.
Perform and lead periodic assessment and testing of key controls.
Train and guide the internal auditors.
Ensure timely completion of audits and submission of reports.

You should possess the following qualities and experience;

Must be ethical and be able maintain independence of internal assurance
Ability to manage projects through prior planning and regular check points
Ability to challenge the status quo by using concrete facts
Relationship management of different stakeholders
Report writing skills
Communication skills

Technical requirements

Minimum 6-8 years’ experience in Audit, Risk, Control and Compliance related roles.
Experience in Telecoms/Service or Mobile or traditional Financial Services Industry added advantage
Strong analytical and problem solving skills
Excellent planning skills
Hands on attitude
Able to handle and prioritize multiple projects simultaneously
High personal standards and results oriented
Excellent interpersonal skills; stakeholder management and collaboration
Excellent and effective communication skills, both written and oral more

Airtel Kenya wishes to recruit for the role of Retail Area Manager. This role reports directly to the Head of Retail and will be responsible for managing Airtel retail shops, kiosks and franchised outlets within a designated region. Within this, the role holder will be expected to champion seamless operations that will drive a positive customer experience, acquisition and ultimately increase in... revenue.
Key responsibilities of the role include and are not limited to;

Achieve sales target for all defined Airtel products & services at all assigned shops
Implement findings of audits and customer satisfaction surveys
Ensure customer retention through satisfactory issue resolution of customer walk ins
Facilitate roll-out of new shops outlets and ensure proper inventory management in all assigned shops
Cascade any changes in target setting, process or new product launch
Work with Marketing team to recommend branding and promotion activities within the shops space
Manage and monitor traction on all shop initiatives to increase footfall with an aim to supersede revenue targets and gain quality acquisitions through conversion of walk-in customers
Drive operational process standardization, proactively review and propose changes to the existing Airtel processes to improve the overall customer experience.
Tracking and resolution of systems downtime to ensure uninterrupted service provision at all assigned shops
Participates in the recruitment and selection of shop staff; oversee Shop managers and respective teams on overall target achievement and ensure all shops staff are fully engaged and effective
Ensure monthly partner governance meetings and that the staff at Airtel franchise managed shops are fully trained as per given guidelines.

Qualifications

Bachelor Degree in Business related field
4-8 years’ requisite work experience in telecommunication, financial or Consumer service industry
Good data analysis skills on advanced Excel will be an added advantage

Competencies and behavior

Good business acumen with strong communication and interpersonal skills
Good leadership and Project management Skills
Customer centric with good problem solving skills
Good planning and organization skills
Flexible with the ability to multi task
Persistent and goal oriented more

Airtel Kenya wishes to recruit Zonal Sales Managers within the Sales and Distribution Department. The main purpose of the role will be to drive the growth of business and generation of revenue through effective recruitment onboarding and management of Franchise partners, customer acquisition and recharge revenue growth of airtel mobile and airtel money through distributors, retailers, and internal... teams. Roles are in multiple locations countrywide.
Responsibilities for the role include but are not limited to:

Implementation and adoption of effective distribution strategy to grow sales within the assigned zone
Ensure achievement of set Key Performance Indicators as cascaded for the role
Prepare, plan and execute sales programs aimed at market penetration, relationship building, share growth e.g., Sales promotions, Road shows etc.
Ensure internal collaboration, teamwork development and implementation of key management and sales routines on the ground
Ensure incremental revenues through effective distributor stock management and distributor sales force management
Effectively manage team and allocated resources by ensuring adherence to the set work ways and standards
Support achievement and compliance to Airtel Kenya branding/merchandising standards for Channel and Franchise Partners in the assigned zonal area
Evaluate Franchise partners financial capability, recruit and manage them for productivity
Escalate any trade or network issues to the Network Regional manager and follow up for closure

Qualifications :

Minimum of a graduate degree
4 to 6 years hands on experience in retail sales within telecom, service sector or FMCG industry

Behavioral competencies:

Good leadership skills, able to successfully lead a team
Good analytical, presentation and effective communications skills
Good planning and organization skills
Excellent negotiation and interpersonal skills
High agility, personal standards and goal oriented more