Job Responsibilities


Lead and manage the Information Security team, ensuring effective performance and development. 
Oversee the virtual security operations centre and ensure continuous monitoring and protection of the Bank’s digital assets.
Develop and implement strategies for threat detection, investigation, and incident response.
Manage security incident and event management (SIEM)... systems to ensure timely detection and response to security incidents.
Ensure robust network security, including email and web security, firewalls, and other protective measures.
Oversee cloud security initiatives to protect data and applications hosted in cloud environments.
Implement data loss prevention strategies to safeguard sensitive information.
Conduct threat and vulnerability assessments and manage remediation efforts.
Oversee cryptographic solutions to protect data integrity and confidentiality.
Ensure secure application design and development practices.
Manage privileged access to critical systems and data.
Oversee endpoint detection and response, antivirus solutions, and active directory security.
Engage with stakeholders across the Bank to promote and integrate cybersecurity practices.
Stay current with emerging security trends, threats, and technologies, including artificial intelligence, automation, and DevSecOps.


Qualifications and Experience


Bachelor’s degree in Information Security, Computer Science, or related field. A Master’s degree is preferred.
Professional certifications such as CISSP, CISM, or CISA.
Minimum of 10 years of experience in information security, with at least 5 years in a leadership role.
Strong knowledge of security operations, threat detection, and incident response.
Excellent leadership and communication skills.
Proven ability to manage stakeholders and drive cybersecurity initiatives.
Proven experience in managing and developing a high-performing team.
Familiarity with emerging technologies such as artificial intelligence, automation, and DevSecOps. more

Job Purpose


To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.


Job Responsibilities


Proactively plan process deliverables based... on relevant project delivery method
Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
Assist in business value & ROI assessment
Assist in the implementation of performance measurements
Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
Understand process improvement & Enterprise Architecture frameworks
Understand process measurements focusing on what metrics to capture and where how to capture them in the process
Understand when and how to use simulation to measure performance improvement
Understand and apply industry and company change management policies and practices to process initiatives
Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
Identify training needs for business operation changes and obtain and schedule training and competency testing
Develop communication plans that will facilitate the planned changes
Providing progress reports to relevant stakeholders 
Ability to use BPM related tools including project planning and tracking
Understand how BPMS and RPA tools are used
Understand big data concepts and how it will be used for research, customer experience management, and information mining
Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
Ability to review project plans and help the project manager define technology needs
Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
Able to apply Nedbank process methods and practices on process initiatives
Understand the required risk controls within the risk appetite within their customer domain


Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7


Essential Certifications

 

Preferred Certifications


LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis


Minimum Experience Level


3 - 5 years' experience 
Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements more

Job Responsibilities


Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided. 
Analyse/Assess individual and juristic financial statements.
Develop client exit or rehabilitation strategies by conducting inter-alia review of client... facilities.
Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
Ensure policies and procedures are followed by reviewing recommended submissions from other parties. 
Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.  
Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS). 
Adapt to changes in Legislation by enforcing the compliance to the changes.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes      


Minimum Experience Level


Minimum 5 years' experience in a Credit role in a Banking environment 
Minimum 5 years' experience Analysing and Assessing individual and juristic financials.


Preferred Qualification


Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field more

Job Purpose


To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.


Job Responsibilities

Client Engagement:


Respond to client needs by offering the right service and solution.
Nurture strong, long-standing... client relationships.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on the convenience, security and functionality of self-service solutions.
Provide knowledgeable client service that fosters mutual trust and confidence.
Discover client's needs through connecting, understanding and delivering financial solutions with care.
Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Identify cross-selling opportunities through client engagement and quality conversations.
Facilitate the sales process by informing clients of the product features and benefits.
Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
Provide complete solution to clients by networking and collaborating with internal stakeholders.
Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
Identify and recommend opportunities to enhance processes, systems and policies.


Nedbank Goals:


Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Achieve business objectives and identify and execute on quality sales leads.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.


Risk and Compliance:


Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


FAIS Approved Qualification


Minimum Experience Level


Must have 3 - 6 years Retail/Banking Client Service, Sales, Relationship experience more

Job Purpose


To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 


Job Responsibilities

Client Engagement:


Address any concerns... relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.


Business Operations:


Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).


Risk and Compliance:


Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.


Nedbank Goals:


Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.


Essential Qualifications - NQF Level


Diploma


Preferred Qualification


Banking Services (example, Higher Certificate in Banking Services - NQF5)


Minimum Experience Level


Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience. more

Job Responsibilities


Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided. 
Analyse/Assess individual and juristic financial statements.
Develop client exit or rehabilitation strategies by conducting inter-alia review of client... facilities.
Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
Ensure policies and procedures are followed by reviewing recommended submissions from other parties. 
Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.  
Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS). 
Adapt to changes in Legislation by enforcing the compliance to the changes.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes      


Minimum Experience Level


Minimum 5 years' experience in a Credit role in a Banking environment 
Minimum 5 years' experience Analysing and Assessing individual and juristic financials.


Preferred Qualification


Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field more

Job Purpose


To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.


Job Responsibilities


Proactively plan process deliverables based... on relevant project delivery method
Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
Assist in business value & ROI assessment
Assist in the implementation of performance measurements
Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
Understand process improvement & Enterprise Architecture frameworks
Understand process measurements focusing on what metrics to capture and where how to capture them in the process
Understand when and how to use simulation to measure performance improvement
Understand and apply industry and company change management policies and practices to process initiatives
Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
Identify training needs for business operation changes and obtain and schedule training and competency testing
Develop communication plans that will facilitate the planned changes
Providing progress reports to relevant stakeholders 
Ability to use BPM related tools including project planning and tracking
Understand how BPMS and RPA tools are used
Understand big data concepts and how it will be used for research, customer experience management, and information mining
Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
Ability to review project plans and help the project manager define technology needs
Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
Able to apply Nedbank process methods and practices on process initiatives
Understand the required risk controls within the risk appetite within their customer domain


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


Any IT Degree / Industrial Engineering or equivalent
Certified Business Process Associate (CBPA)
Lean Six Sigma Green Belt
Any Business Analysis Course
OMG Certified Expert in Business Process Modeling (OCEB 2)
Business Process Management with a certificate
Presentation Course
Emotional Intelligence Course
Introduction to Business Process Modeling
Business Analysis Foundations


Preferred Qualification (Advantage)


Value Chain Analysis
Value Stream Mapping
Any Business Architecture Certification
UML
Toastmasters
Agile experience
Any Software Development qualification


Minimum Experience Level


3 - 6 years Management experience of this
Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
Customer Experience (CX) in Industry 4.0


Technical / Professional Knowledge


Principles of project management
Relevant regulatory knowledge
Facilitation techniques
Presentation Skills
System Development Life cycle(SDLC)
Functions Specific Policies Procedures and system Knowledge
Modelling-EPC/BPMN/UML
Process Design
Process Measurements
Analysis
Business writing skills
Agile Concepts


Behavioural Competencies


Continuous Improvement
Communication
Collaborating
Managing Work
Influencing
Leveraging Feedback more

Job Purpose


To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.


Job Responsibilities


Proactively plan process deliverables based... on relevant project delivery method
Execute process improvement initiatives using accepted techniques. Taking responsibility for individual delivery in terms of scope and time.
Participate in modelling and analysing operational/business processes including As Is discovery and analysis, To Be design and its iterations, activity based costing, process optimisation and simulation.
Ensuring that all aspects of an operation or process meet specified regulations.
Assist in business value & ROI assessment
Ability to manage the capture of information in the BPM tools and review models for compliance with the organisation's standards
Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
Ability to apply company change management practices to process initiatives and in all interactions with internal project clients.
Understand the regulatory and compliance drivers for the business within their customer domain
Understanding and applying the AGILE methodology practices and tools
Understand process measurements including common metrics, determining what to capture and how to capture them
Able to understand process notations e.g. BPMN and EPC
Understand how BPM modelling tools and BPMS tools are used  
Keep abreast of changes in the industry and how it affects the PE role. 


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Essential Certifications


Any IT Degree / Industrial Engineering or equivalent
Lean Six Sigma Green Belt
Any Business Analysis Course
BPMN Training with a certificate
Business Process Management with a certificate
Introduction to Business Process Modeling
Any Software Development qualification  (Advantage)
Data Reporting, Data Analysis (Advantage)


Preferred Qualification


Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7


Minimum Experience Level


1 - 3 years management experience
Exposure to Process Engineering and delivery of process engineering artifacts and Exposure to process modeling
Customer Experience (CX) in Industry 4.0
Business Analysis Foundations
Agile experience (Advantage)


Technical / Professional Knowledge


Relevant regulatory knowledge
Analytical Skills
Project Management
System Development Life cycle(SDLC)
Modelling (ARIS /UML)
Functions specific policies procedures and systems knowledge
Process Design
Process Measurements


Behavioural Competencies


Continuous Learning
Collaborating
Managing Work
Communication
Continuous Improvement
Leveraging Feedback more

Job Purpose



To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s



Job Responsibilities


Must have experience in Azure DevOPS and Pipelines
Analyse problems and formulate solution based on organizations boundaries,... architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements
Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology)
Collaborate and communicate and obtain buy-in from key stakeholders
Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs
Flesh out designs and contribute to functional and non-functional requirements
Assist software designers with lower-level designs
Troubleshoot issues relating to technical delivery
Design with a holistic, robust and sustainable mindset
Apply a product management mindset (long term thinking)
Understanding current system architecture and how the new features will translate into target state.
Must have a  knowledge in System interaction designs
Outlining systems communication and integration
Must have a High-level and Low-Level Cloud designs


Technical Knowledge


Domain specific 
Solution Architecture
Integration Technologies
DevOPS
Security (Application and Infrastructure Level) 
Understanding of Infrastructure Design (Azure)
SQL Knowledge
System Architecture Design
Tech Landscape Design
Most solutions are black-box solutions with detailed integration methods, using REST / MQ 
Other systems are using C# with Angular Front-End and SQL Database
Main Applications uses a customized version of C# with option to extend Python and MSSQL Database


Qualifications


Matric / Grade 12 / National Senior Certificate


Essential Certifications


Azure Certifications
System Architecture


People specification/ team size


Large project with multiple streams 
Full Stack team which includes Product Owners, Scrum Master, SQA, Architecture, external vendor (remote) to assist with execution and provide consulting support


Minimum Experience Level


Min 7 years in relevant IT technologies or domains


Behavioural Competencies


Decision Making
Courage
Stress Tolerance
Quality Orientation
Technical/Professional Knowledge and Skills
Emotional Intelligence Essentials
Resolving Conflict more

Job Purpose


To conduct portfolio audits and manage stakeholder relationships to ensure risk is mitigated in accordance to Nedbank Group standards.


Job Responsibilities

Strategic insights & Client Centricity:


Stay abreast of developments in field of expertise, emerging risks and industry trends (including competitors and digital trends).
Understand current business strategy,... reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant Assurance reporting.
Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the assurance approach.


Transformational Assurance:


Lead and execute assurance assignment planning, fieldwork and reporting in line with the assurance methodology.
Seek opportunities to improve business processes, models, and systems through agile thinking.
Identify and assess the design adequacy and operational effectiveness of manual and automated controls within the scope  of work and utilising data analytics.
Identify and ensure compliance with relevant laws, regulations and guidelines in line with assurance scope.
Influence stakeholders to address inefficiencies in resolving findings through utilising professional experience in demonstrating benefits of best practice.
Ensure continuous improvement of the quality of assurance through providing professional insights.
Ensure improved productivity and efficiency and the delivery of projects and assurance assignment within agreed timelines.
Achieve operational excellence and support the implementation of business optimisation improvement in assurance.
Apply professional judgement in all assurance interactions.
Deal with complex verbal and documented information and data in the assurance process.


Digital Platform & Data Driven Assurance reviews:


Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide insightful reporting.


Job Responsibilities Continue

Integrated Risk and Control Environment


Engage with the risk and compliance and audit community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.


Impactful Reporting:


Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums.


Business Partner Relationships:


Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including Internal and External Audit and Business Executives and the risk and compliance community.
Build trusting relationships and improve credibility and quality of assurance outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.


Effective Leadership:


Create an environment of teamwork that contributes to RBB Risk;
Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).


Minimum Experience Level


5+ years in banking/ financial services industry experience (preferably within Auditing or Risk)
5+ years’ experience (minimum 5 years with Internal auditing/risk management experience and a minimum of 2 years with people management experience.


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


CA (SA)


Preferred Certifications


Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)


Type of Exposure


Influencing stakeholders to obtain buy-in for concepts and ideas.
Sharing information in different ways to increase stakeholders understanding.
Building and maintaining effective relationships with Risk community and other internal and external stakeholders.
Auditing
Interacting with diverse people
Analysing and interpreting qualitative and quantitative data
Financial services; preferable banking – retail and commercial exposure (products and or/channels)
Communicating standards to others
Consolidate data from various sources and identify/interpret trends.


Technical / Professional Knowledge


Accounting standards
Change management
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Risk management process and frameworks
Strategic planning
Institute of Internal Auditors standards
Code of Ethics


Closing date: 20 January 2025 more