BRANCH MANAGER: – BM/08/23

The successful candidates will be responsible for steering the Branch into high level performance through proper supervision, people management and enforcing a customercentric culture at the Branch.

Key Duties & Responsibilities

 Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the... Banks’ Strategic Objectives.
 Ensure the Branch attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio.
 Develop and maintain critical relationships at the Branch to enhance business Development
 Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
 Maintain a healthy balance of deposits portfolio on Church, SME, and Retail and Corporate deposits.
 Implement strategies on penetration of business segments, markets and sectors.
 Ensure growth of liabilities business including transactional, alternate and direct banking business.
 Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
 Ensure compliance with both internal and external regulatory requirements.
 Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.

Key Qualities, Qualifications & Competencies

 Must uphold strong Christian values, commitment and a passion for positive transformation of the populace
 A minimum grade of C+ (plus) in KCSE
 Undergraduate university degree in Business related field
 Professional qualifications in Credit Management (CCP) and/or Diploma in Banking is mandatory
 Minimum of 5 years banking experience; both in Banking Operations and Credit Management, 2 of which must have been in a supervisory or managerial position in a Micro Finance or Commercial Bank.
 Experience in a Micro Finance Institution will be an added advantage
 Must be adept in ICT, and working knowledge of T24 will be an added advantage
 Good people Management skills and proven ability to achieve results through others
 Have excellent negotiation, sales and marketing skills
 Strong customer centric skills
 Excellent report writing and presentation skills.
 Self-driven, results-oriented individual with a positive outlook
 Must have a clear focus on high portfolio quality and business profit
 Able to get on with others and be a team-player with excellent interpersonal skills
 Between 33 to 42 years of age more

BUSINESS DEVELOPMENT OFFICERS – BDO 08/23

Responsible for business development through marketing and recruiting of customers, processing and disbursement of loans and ensure timely collection of the same to ensure healthy portfolio and a happy and satisfied customer base.

KEY DUTIES AND RESPONSIBILITIES

Responsible for Marketing of Banks products and services
Actively drive growth in... customer numbers and ensure full adherence to the customer on-boarding Policies and Procedures
Facilitate recruitment and registration of clients in existing and new groups
Stimulate client training on SMEP policies, procedures and basic business skills, loans, business, e.t.c.
Ensure that all clients contribute weekly savings and repay their loans on time
Responsible to evaluate clients’ businesses and determine whether they are worth the amount applied for
Responsible for client evaluations and loan processing.
Responsible for maintaining a quality asset portfolio as per the Banks requirements
Responsible for preparation and submissions of timely daily, weekly, monthly and quarterly reports as per the Banks’ requirements to the respective Office Holders.
Responsible for recording, verifying and assessing the chattels offered for loans with assistance of the Branch Manager
Ensure follow-up of defaulters and collection of arrears
Responsible for record keeping for all clients e.g. savings, loan status etc.
Ensure client retention through excellent customer service

Key Qualities, Qualifications & Competencies:

 Must uphold strong Christian values, commitment and a passion for positive transformation of the populace.
 A minimum grade of C+ (plus) in KCSE
 An undergraduate Bachelor’s degree or Diploma in Business related courses from a recognized institution.
 Knowledge in Sales and Marketing, credit risk management, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
 Proficiency in computers is mandatory.
 Ability to analyze and interpret financial statements
 Clear understanding of microfinance/banking industry is an added advantage.
 Good interpersonal & communication skills with excellent customer service.
 A team player with the drive to improve performance.
 Persuasive with strong recognition skills,
 Self-driven and possess the ability to work with minimum supervision
 Ability to work independently under minimum supervision.
 Aged between 26 and 35 years more

The job holder will be responsible for processing customer instructions relating to Cash, Cheque and Digital Banking Channels transactions, growth of Non-funded income and ensuring compliance to Operational processes and procedures. They will also champion the delivery of excellent customer experience within the unit.
KEY DUTIES AND RESPONSIBILITIES

Actively drive growth in customer numbers... and ensure full adherence to the customer on-boarding Policies and Procedures.
Cash handling & cheque processing and ensuring accurate update of the various transactions on the T24 core banking system.
Ensuring sufficient controls in cash management both for the tills and vault as well as transactions processing.
Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for authorization.
Adequate cash stock management with buying and selling from the vault as appropriate.
Ensure strong adherence to anti money laundering (AML) and know your customer (KYC) policy guidelines.
Compliance to policies, procedures and regulations ensuring that all processed performed are within the banks policies and procedures.
Analyze and reconcile daily transactions (360 degrees view) ensuring exceptions are addressed.
Ensure maintenance of proper records and control of all relevant registers and files
To identify and report suspicious transactions to the AML Officer on a timely basis.
Drive account utilization and uptake of banks products through cross selling. Maintain a high level of customer satisfaction that grows the business through referrals and repeat business.
Handle with accuracy both incoming and outgoing customer telephone correspondence.
Support in rollout and grow utilization of the digital banking channels.
Maintain SLA in processing customers’ instructions relating to all banks processes.

QUALIFICATIONS AND COMPETENCIES:

A minimum grade of C+ (plus) in KCSE
An undergraduate Bachelor’s degree or Diploma in Business related courses from a recognized institution.
Knowledge in Relationship Management, Project Management, Process Reengineering, Digital Channels Management as well as relevant experience in the Banking sector will be an added advantage.
Good customer service skills
Proficiency in ICT with good data entry skills is mandatory .
Ability to analyze and interpret both customers’ and financial statements.
Clear understanding of microfinance/banking industry is an added advantage.
Possess good risk management skills.
Good interpersonal & communication skills with excellent customer service skills.
A team player with the drive to improve performance.
Self-driven and possess the ability to work with minimum supervision.
Ability to work independently under minimum supervision.
Strong Christian values, commitment, and passion for the transformation of the population.
Aged between 24 and 30 years more

Responsible for business development through marketing and recruiting of customers, processing and disbursement of loans and ensure timely collection of the same to ensure healthy portfolio and a happy and satisfied customer base.
KEY DUTIES AND RESPONSIBILITIES

Responsible for Marketing of Banks products and services
Actively drive growth in customer numbers and ensure full adherence to the... customer on-boarding Policies and Procedures
Facilitate recruitment and registration of clients in existing and new groups.
Stimulate client training on SMEP policies, procedures and basic business skills, loans, business,e.t.c.
Ensure that all clients contribute weekly savings and repay their loans on time.
Responsible to evaluate clients’ businesses and determine whether they are worth the amount applied for
Responsible for client evaluations and loan processing.
Responsible for maintaining a quality asset portfolio as per the Banks requirements.
Responsible for preparation and submissions of timely daily, weekly, monthly and quarterly reports as per the Banks’ requirements to the respective Office Holders.
Responsible for recording, verifying and assessing the chattels offered for loans with assistance of the Branch Manager
Ensure follow-up of defaulters and collection of arrears
Responsible for record keeping for all clients e.g. savings, loan status etc.
Ensure client retention through excellent customer service .

QUALIFICATIONS AND COMPETENCIES:

A minimum grade of C+ (plus) in KCSE
An undergraduate Bachelor’s degree or Diploma in Business related courses from a recognized institution.
Knowledge in Sales and Marketing, credit risk management, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
Proficiency in computers is mandatory.
Ability to analyze and interpret financial statements
Clear understanding of microfinance/banking industry is an added advantage.
Good interpersonal & communication skills with excellent customer service.
A team player with the drive to improve performance.
Persuasive with strong recognition skills.
Self-driven and possess the ability to work with minimum supervision.
Ability to work independently under minimum supervision.
Strong Christian values, commitment and passion for the transformation of the population.
Aged between 26 and 35 years more

Reporting to the Relationship Manager – Business Development, the position holder will be responsible for providing supervision and direction to the Direct Sales Representatives (DSRs) and support them in achieving their goals in line with their business deliverables.
DUTIES AND RESPONSIBILITIES

Supervise and Manage the DSRs to improve productivity and achieve set targets in the assigned... area.
Develop prospective customer relations through appropriate sales methods to optimize quality of service, business growth, and customer and satisfaction.
Monitor and report on market and competitor activities and provide relevant reports and information.
Participate in the recruitment process of DSRs and Independent Sales Agents within the region assigned
Acquire new business through the DSR channel in order to grow the loan book.
Conduct regular performance appraisals for direct reports.
Identify opportunities for cross-selling interactions.
Increase customer retention by engaging customers through the loan process and maintaining records of the same.
Support Relationship Managers & Branch Managers with customer research for business growth and customer value chain analysis for problem resolution.
Assess training needs on an ongoing basis and conduct team meetings and training, as necessary.
Ensure that the company has 100% in charge of the logbook loans in the TIMS portal.

Qualifications & Key Competencies

A minimum grade of C+ (plus) in KCSE
An undergraduate Bachelor’s degree or Diploma in Business related courses from a recognized institution.
Knowledge in Sales and Marketing, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
A minimum of three (3) years in a Sales position in a financial Institution. Previous experience as Sales Team Leader will be an added advantage.
Proficiency in computers is mandatory.
Good interpersonal & communication skills with excellent customer service.
A team player with the drive to improve performance.
Persuasive with strong recognition skills.
Self-driven and possess the ability to work with minimum supervision
Strong Christian values, commitment and passion for the transformation of the population.
Aged between 32 and 40 years more

The role holder will be part of the Team in Finance Department that is responsible for doing Bank reconciliations, Treasury Management and payables management.
DUTIES AND RESPONSIBILITIES

Preparation of Creditors & partner payments within the required timelines in adherence to the set guidelines, Policies and controls.
Documentation & maintenance of proper and updated records of all Fixed... Assets in the Bank.
Management of alternative channels reversals, entries on the Banks’ systems and reconciliations.
Posting and reconciliation of all alternative channels transactions of the Core Banking system.
Management and timely replenishment of the alternative banking channels accounts
Preparation of monthly alternative banking channels reports.
Preparation of tax reconciliations and schedules.
Management of the optimal levels of provisioning for loan impairment as per IFRS9.

Qualifications

A minimum of C+ (plus) in KCSE
Bachelors Degree in Business related courses from a reputable university
Must be at least a CPA II holder
Proficiency in computers is mandatory
Between 24 to 30 years of age

Key Qualities & Competencies

Excellent Communication and interpersonal skills
Proficiency in Microsoft Excel and Data Analysis
Self-driven, results-oriented with a positive outlook
Detail oriented with good prioritization skills and ability to deliver within the set timelines.
A great Team player with ability to get on with others
Applicants must be committed to Christian values with a passion to serve more

The successful candidates will be responsible for steering the Branch into high level performance through proper supervision, people management and enforcing a customer centric culture at the Branch.
Key Duties & Responsibilities

Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.
Ensure... the Branch attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio.
Develop and maintain critical relationships at the Branch to enhance business Development
Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
Maintain a healthy balance of deposits portfolio on Church, SME, and Retail and Corporate deposits.
Implement strategies on penetration of business segments, markets and sectors.
Ensure growth of liabilities business including transactional, alternate and direct banking business.
Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
Ensure compliance with both internal and external regulatory requirements.
Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.

Key Qualities & Competencies

Minimum of 5 years banking experience; both in Banking Operations and Credit Management, 2 of which must have been in a supervisory or managerial position in a Micro Finance or Commercial Bank
Experience in a Micro Finance Institution will be an added advantage
Good people Management skills and proven ability to achieve results through others
Have excellent negotiation, sales and marketing skills
Strong customer centric skills
Excellent report writing and presentation skills.
Good communication skills
Self-driven, results-oriented individual with a positive outlook
Must have a clear focus on high quality and business profit
Able to get on with others and be a team-player with excellent interpersonal skills
Between 33 to 42 years of age

Qualifications

A minimum grade of C+ (plus) in KCSE
Undergraduate university degree in Business related field
Professional qualifications in Marketing, Accounting or Credit Management will be an added advantage
Must be adept in ICT
Applicants must be committed to Christian values with a passion to serve more

Reporting to the Head of Business Development, the position is responsible for overseeing and providing leadership to the Branch Teams, to undertake and accomplish the set goals in accordance with the Banks’ business strategy. The role holder will also be responsible for business growth of the Banks’ key business sectors of Micro, SME, Corporate, Church and Church affiliated corporate and... institutions, NGOs, SACCOS, etc, in addition to being responsible for developing and maintaining critical relationships to enhance business development in all these parameters.
DUTIES AND RESPONSIBILITIES

Offer leadership to managers and staff in the Branches, in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.
Develop business strategic plans that provide clear direction on the business objectives for the Bank.
Manage achievement of sales, retention of client base and profitability of portfolio.
Optimize business growth through cross selling of all products, aggressive sales efforts resulting in quality growth of client’s relationship, develop new business and grow accounts.
Maintain a growing, balanced asset and liability book in line with overall bank strategy.
Maintain a high quality loan book and offer competitive products and services that meet the needs of target market.
Carry out research to monitor and provide relevant information on the market and competitors activities.
Generate income lines, achieve revenue and profitability targets through presenting the entire range of Banks’ products, services to assigned and / or targeted client segments.
Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated Zone. 

Qualifications

An undergraduate degree in Accounting, Commerce, Marketing, Banking, or other business-related field, from a recognized university
Post Graduate qualification or certification in a Business Related field will be an added advantage
Must be adept in ICT skills; knowledge of T24 Banking system will be an added advantage
Between 35 to 45 years of age

Key Qualities & Competencies

Must have at least ten (10) years experience in the Financial sector, with a concentration in the Micro Finance field; 3 (three) years of which must have been in a Management role.
In-depth knowledge and experience in loan portfolio management & Business growth
In-depth knowledge and experience in Banking Operations
Strong and proven leadership and people management skills
Proven Mentorship and Training skills
Good business acumen and proven innovativeness
Superior analytical and report writing skills
Excellent Communication and Administration skills
Self-driven, results-oriented with a positive outlook
Must have a clear focus on high quality and business profit
Able to get on with others and be a team-player with excellent interpersonal & relationship building and management skills
Must be available and willing to travel extensively within the country
Applicants must be committed to Christian values with a passion to serve more