We are looking for a Senior HR Officer to join our People team as we drive operational excellence and scale our efforts to enhance digital and financial inclusion across our markets. This role will be pivotal in overseeing critical HR transactional functions, including records management, contract administration, onboarding and offboarding processes, and employee insurance benefits. If you are... passionate about delivering efficient, compliant, and people-focused HR services, we’d love to hear from you!

A Bachelor’s degree in HR, Business, or related fields.
Strong knowledge of HR processes, employment laws, and benefits administration.
Demonstrated experience in leading HR teams and driving results.
Proficiency in HR systems and technology, with bonus points for experience using FreshService or similar ticketing tools.
If you value operational excellence, attention to detail, and a commitment to employee engagement, this role offers the perfect opportunity to make a meaningful impact at M-KOPA. more

We are looking for a Retail Quality Analyst to join our Retail group as we scale up and drive digital and financial inclusion across our markets.
Overseeing audit functions, training initiatives, and compliance processes, you will drive process improvements within the Retail department, ensuring adherence to operational standards, regulatory requirements, and effective resource allocation. You... will conduct field audits, compliance reviews, and quality assessments, identify gaps and risks in retail systems, and propose corrective actions. Additionally, you will develop and implement training programs to enhance compliance awareness and operational excellence across the department.


Expertise


We are looking for a detail-oriented and proactive leader who thrives in a fast-paced retail environment and is passionate about compliance, audit processes, and operational excellence. As a Retail Compliance Lead, you should be comfortable conducting audits, identifying risks, and implementing corrective actions to ensure adherence to M-KOPA’s operational and regulatory standards.
If you have a strong analytical mindset, excellent problem-solving skills, and the ability to develop and deliver training programs, you will excel in this role. We expect you to be proficient in compliance frameworks, risk assessment, and process improvement initiatives, ensuring that all retail operations are efficient, transparent, and aligned with industry best practices.
To succeed in this role, you should have a solid background in operations management, auditing, or training, with expertise in budget management, data analysis, and compliance monitoring. If you are someone who takes initiative, works well with cross-functional teams, and can drive compliance culture within an organization, this could be the perfect opportunity for you more

We are looking for a Processes and Stock Auditor to join our Retail group as we scale up and drive digital and financial inclusion across our markets.
Overseeing audit functions, training initiatives, and compliance processes, you will drive process improvements within the Retail department, ensuring adherence to operational standards, regulatory requirements, and effective resource allocation.... You will conduct field audits, compliance reviews, and quality assessments, identify gaps and risks in retail systems, and propose corrective actions. Additionally, you will develop and implement training programs to enhance compliance awareness and operational excellence across the department.


Expertise


We are looking for a detail-oriented and proactive leader who thrives in a fast-paced retail environment and is passionate about compliance, audit processes, and operational excellence. As a Retail Compliance Lead, you should be comfortable conducting audits, identifying risks, and implementing corrective actions to ensure adherence to M-KOPA’s operational and regulatory standards.
If you have a strong analytical mindset, excellent problem-solving skills, and the ability to develop and deliver training programs, you will excel in this role. We expect you to be proficient in compliance frameworks, risk assessment, and process improvement initiatives, ensuring that all retail operations are efficient, transparent, and aligned with industry best practices.
To succeed in this role, you should have a solid background in operations management, auditing, or training, with expertise in budget management, data analysis, and compliance monitoring. If you are someone who takes initiative, works well with cross-functional teams, and can drive compliance culture within an organization, this could be the perfect opportunity for you. more

Overseeing audit functions, training initiatives, and compliance processes, you will drive process improvements within the Retail department, ensuring adherence to operational standards, regulatory requirements, and effective resource allocation. You will conduct field audits, compliance reviews, and quality assessments, identify gaps and risks in retail systems, and propose corrective actions.... Additionally, you will develop and implement training programs to enhance compliance awareness and operational excellence across the department.


Expertise


We are looking for a detail-oriented and proactive leader who thrives in a fast-paced retail environment and is passionate about compliance, audit processes, and operational excellence. As a Retail Compliance Lead, you should be comfortable conducting audits, identifying risks, and implementing corrective actions to ensure adherence to M-KOPA’s operational and regulatory standards.
If you have a strong analytical mindset, excellent problem-solving skills, and the ability to develop and deliver training programs, you will excel in this role. We expect you to be proficient in compliance frameworks, risk assessment, and process improvement initiatives, ensuring that all retail operations are efficient, transparent, and aligned with industry best practices.
To succeed in this role, you should have a solid background in operations management, auditing, or training, with expertise in budget management, data analysis, and compliance monitoring. If you are someone who takes initiative, works well with cross-functional teams, and can drive compliance culture within an organization, this could be the perfect opportunity for you. more

You could be an analytical project manager, a commercial insights analyst or someone working in credit (B2C).
In this role, you’ll identify problems, manage analytical workflows, and deliver actionable recommendations and insights to our business leaders in Uganda. You’ll handle multi-source data, design out of the box experiments, test hypotheses, and create impactful presentations and reports... for your stakeholders.
This role is perfect for those with strong strategic planning and execution skills. If you're data-driven and thrive on strategic impact, this role is your ideal platform.


Expertise

Our expectations are that your CV reflects a rich blend of technical expertise, practical experience and leadership competencies positioning you as a valuable asset in the field of Credit.


We’re seeking a candidate with a blend of technical expertise, practical experience, and leadership/advisory in a B2C Kenyan marketed business. Credit exp would be a bonus but is not essential.
Showcase your skills in using data from SQL, R, Python, PowerBI, and Excel and through financial analysis produce insightful presentations. Knowledge of lending practices and consumer credit in emerging markets is a plus.
To lead and influence General Manager and c-suite leaders in the business, exceptional interpersonal and presentation skills are crucial. more

You could be an analytical project manager, a commercial insights analyst or someone working in credit (B2C).
In this role, you’ll identify problems, manage analytical workflows, and deliver actionable recommendations and insights to our business leaders in Kenya. You’ll handle multi-source data, design out of the box experiments, test hypotheses, and create impactful presentations and reports... for your stakeholders.
This role is perfect for those with strong strategic planning and execution skills. If you're data-driven and thrive on strategic impact, this role is your ideal platform.


Expertise


Our expectations are that your CV reflects a rich blend of technical expertise, practical experience and leadership competencies positioning you as a valuable asset in the field of Credit.
Our hiring process is as much about us selling to you as the other way round-the interview process will be as follows:
We’re seeking a candidate with a blend of technical expertise, practical experience, and leadership/advisory in a B2C Kenyan marketed business. Credit exp would be a bonus but is not essential.
Showcase your skills in using data from SQL, R, Python, PowerBI, and Excel and through financial analysis produce insightful presentations. Knowledge of lending practices and consumer credit in emerging markets is a plus. more

This is an on-site role with some occasional hybrid working, you would be working from our offices in Nairobi, Kenya, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Director of People - Markets

Why This Role is Awesome:


Impactful Work: You’ll be part of a mission-driven company that... positively impacts over 23 million lives, making a real difference in communities across the globe.
Collaborative: Collaborating with talented colleagues from the UK and Europe to Kenya, South Africa, Nigeria, and more
Broad Scope: This role is both strategic and operational, offering a diverse range of responsibilities that will keep you engaged and challenged.
Evolving HR: Join a forward-thinking People team at the centre of transforming a high growth, international organization across talent, processes, and technology.


Expertise


We expect you to bring many years of HR experience, with a strong foundation in People Partnering, ideally in dynamic and high-growth environments. Your proven ability to coach and advise senior leaders will be essential as you navigate complex organisational challenges and drive impactful people strategies. Experience in Manufacturing or Supply Chain is a plus.
You should have a demonstrated track record in designing and implementing talent development initiatives that yield tangible results, as well as a deep understanding of employee relations and local labor practices.
Your role will require strong analytical skills to leverage data in shaping people strategies and tracking key metrics. Collaboration will be key, so we’re looking for individuals who can build trust across all levels of the organization and work seamlessly with cross-functional teams.


If you thrive in managing change and are passionate about fostering a culture of high performance and engagement, we encourage you to apply! more

In this role, you'll be responsible for managing and executing an effective recruitment process, serving as a key contact for hiring managers. You'll actively source talent, align recruitment strategies with business needs, and drive high-quality hires across various departments.
Acting as both a coach and contributor, you'll ensure a positive candidate experience and guide stakeholders on... recruitment best practices. You'll also have the opportunity to independently lead recruitment projects and continuously enhance your recruitment expertise through ongoing development and feedback.


Expertise


In this role, we expect you to take ownership of the end-to-end recruitment process, ensuring a seamless and efficient experience for both candidates and hiring managers. You should be comfortable working with diverse teams, balancing stakeholder relationships, and driving recruitment strategies that align with our business goals.
We’re looking for someone who excels in identifying and matching top talent to the right roles, with a deep understanding of how to assess candidates across different levels. If you have strong communication skills, enjoy educating hiring managers on recruitment best practices, and can maintain high-quality data practices to inform your hiring work, you’re the kind of person we need.
If you’re motivated by continuous improvement, thrive in fast-paced environments, and want to play a key role in scaling our teams to support M-KOPA’s mission, you likely have what it takes to succeed here. We value individuals who are passionate about recruitment, committed to delivering results, and eager to develop their expertise further. more

Why This Role is Awesome:


Impactful Work: You’ll be part of a mission-driven company that positively impacts over 23 million lives, making a real difference in communities across the globe.
Collaborative: Collaborating with talented colleagues from the UK and Europe, to Kenya, South Africa, Nigeria, and more
Broad Scope: This role is both strategic and operational, offering a diverse... range of responsibilities that will keep you engaged and challenged.
Evolving HR: Join a forward-thinking People team at the centre of transforming a high growth, international organization across talent, processes, and technology.


Expertise


We expect you to bring many years of HR experience, with a strong foundation in People Partnering, ideally in dynamic and high-growth environments. Your proven ability to coach and advise senior leaders will be essential as you navigate complex organisational challenges and drive impactful people strategies. Experience in Manufacturing or Supply Chain is a plus.
You should have a demonstrated track record in designing and implementing talent development initiatives that yield tangible results, as well as a deep understanding of employee relations and local labor practices.
Your role will require strong analytical skills to leverage data in shaping people strategies and tracking key metrics. Collaboration will be key, so we’re looking for individuals who can build trust across all levels of the organization and work seamlessly with cross-functional teams. more

Overseeing audit functions, training initiatives, and compliance processes, you will drive process improvements within the Retail department, ensuring adherence to operational standards, regulatory requirements, and effective resource allocation. You will conduct field audits, compliance reviews, and quality assessments, identify gaps and risks in retail systems, and propose corrective actions.... Additionally, you will develop and implement training programs to enhance compliance awareness and operational excellence across the department.

Expertise


We are looking for a detail-oriented and proactive leader who thrives in a fast-paced retail environment and is passionate about compliance, audit processes, and operational excellence. As a Retail Compliance Lead, you should be comfortable conducting audits, identifying risks, and implementing corrective actions to ensure adherence to M-KOPA’s operational and regulatory standards.
If you have a strong analytical mindset, excellent problem-solving skills, and the ability to develop and deliver training programs, you will excel in this role. We expect you to be proficient in compliance frameworks, risk assessment, and process improvement initiatives, ensuring that all retail operations are efficient, transparent, and aligned with industry best practices.
To succeed in this role, you should have a solid background in operations management, auditing, or training, with expertise in budget management, data analysis, and compliance monitoring. If you are someone who takes initiative, works well with cross-functional teams, and can drive compliance culture within an organization, this could be the perfect opportunity for you more