Job Ref#24-25/07

About the Opportunity


We are looking for a highly motivated Transport Assistant. The main responsibilities include ensuring safe, effective, and efficient service delivery to our clients, as well as assisting in driver orientation, evaluation, and training. The role also involves promoting safe work practices in accordance with Occupational Health and Safety, Board... Policy, and supervisor’s directives, and updating the Translog.


Specific responsibility/day-to-day activities


Assist the Transport Executive with the administration of hired vehicles for Transfers and excursions.
Manage the Translog (allocate the daily transfers and excursion bookings) and communicate to the drivers and customer care supervisor on time.
Communicate changes to the Transfer drivers and re-allocate if necessary.
Process and monitor the utilization of drivers for Transfers and excursions.
Provide, coordinate, and manage transport for the Customer care team as well as guides (IMOs).
Manage out-sourced transfers and excursions services/sub-hires, and ensure the provision of quality services as per the Service Level Agreements.
Communicate closely with the Customer care team supervisor for customer care team duty allocation.
Allocation and stock management of any giveaways (water, wheel covers, stickers) and any other items including agents‘ marketing collateral stationery and alert procurement in a timely manner.
Assisting in providing innovative solutions to current challenges encountered and enhancing how new transport suppliers (Sub hires) are identified and incorporated.


Minimum requirements


Relevant degree or training in office administration, procurement, Logistics, and fleet Management.
Must be computer literate with good knowledge of Microsoft Excel, and Word.
Possess a clean driving license.
At least 1 year experience in a similar environment.
Accuracy and attention to detail is essential for this role.
Very good in analysis with Experience in Fleet Management and Logistics
Good Planning and Organization skills. more

Job Ref# 24-25/06 

About the Opportunity


We are seeking an innovative and passionate Social Media Marketing Executive who will create content, monitor & analyze performance, and engage with users across multiple platforms to establish a strong-footed digital presence for our sports division in Kenya and East Africa.


Specific responsibility/day-to-day activities


To oversee the... sports division marketing strategy, leverage social media to drive revenue, manage the brand’s online reputation, and monitor customer sentiment across social channels.
To be creative and produce witty and engaging content for the organization’s social media pages.
To research and analyze social media trends, including social media ad revenue, and web visitor data.
To produce predictive reports, weekly and monthly analytical reports on the social media landscape and performance of the handles
Maintain professional language with all online guests through all phases of online interaction
Escalate conflicts, profanity, negative and insidious online engagements
Provide informative and timely feedback
Development and creation of financial reporting per social media platform/ handle
Generation of analytical and financial reports
To continually look at creative ideas and review products offered to clients, suggesting innovative solutions where necessary
To build and retain relationships with clients & keep abreast of industry trends
Commitment to and building relationships within our clients sport division - preferred partners.
Ensure that the best rates possible are negotiated and secured.


Minimum requirements


Bachelor’s degree in Communication, Marketing, or a related field from a reputable institution of higher learning.
Prover work experience as a Social Media Analyst, Social Media Strategist, Social Media Executive, or a similar position in the Tourism industry preferably in a sports marketing setup.
Demonstrate the ability to understand social media engagement metrics, KPI and their algorithm changes.
Excellent knowledge of research requirements for social media strategy.
Sound knowledge of social media scheduling platforms such as Hootsuite, Buffer, and others.
Strong oral skills combined with outstanding proofreading and editing skills.
Ability to work for long periods as and when required.
Excellent ability to manage multiple projects and prioritize them while exhibiting strong organizational and time management skills.
An outstanding brand awareness experience will be preferred.
A keen eye for details with a great passion for sports.
Continuously developing their product knowledge and be committed to offering the customer the best possible experience more

Job Re#24-25/05 

About the Opportunity


We are seeking an enthusiastic and passionate Sports Travel Consultant who will be responsible for designing, quoting and booking various inbound and outbound journeys for the sports and leisure division for B2B and B2C markets especially focused on the Sports and Events environment.


Specific responsibility/day-to-day activities


Assess... client/agent needs in terms of special interests, special needs, and affordability/budget.
Quoting of all services requested by clients/agents within the required turnaround time via Tourplan as well as manually as specified by the business 
Checking rates before quoting as dynamic rates may apply
Reservations of all services requested by clients/agents.
Full understanding and follow-through of all divisional procedures and policies.
Respond to written requests and provide written confirmations from agents or directly from clients.
Opening of client files according to the set Management standards while ensuring documentation management of all Reservations.
Loading reservations on Tourplan and Zoho 
Managing all aspects of Flight bookings with airlines 
Ensure confirmation of services with suppliers.
Stay in constant communication with clients/agents concerning the status of reservations, payment requirements, deadlines, and conditions of reservations. 
Ensure that all bookings are invoiced correctly, and provided to the clients, manage payments and account queries, and ensure prepayments are made on time.
Commitment to and building relationships with our client's preferred partners.
Ensure the negotiation and securing of the best possible rates while maintaining proper profitability margins.
Understanding supplier products as well as supplier strategy
To continually look at creative ideas and review products offered to clients, suggesting innovative solutions where necessary
Continuously develop product knowledge, attend industry events/seminars/conferences, and take part in supplier workshops, educational events, and trade shows.


Minimum requirements


A Diploma/Bachelor’s Degree in Tour operations, Hospitality, or a related field from a reputable institution of higher learning. 
4-5 years’ experience of Sports Travel Consulting experience in a busy environment. Sports Tourism experience is an added advantage 
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and effectively with Strong organizational, admin skills, and attention to detail.
Proficiency in Microsoft Office. Proficiency in reservations software is an added advantage
Show excellent interpersonal skills; be able to integrate well into a team environment whilst taking responsibility for their workload
Have a good understanding of sport in general
Demonstrate a proactive approach to their daily work whilst being able to prioritize tasks
Ability to build and develop relationships with colleagues, suppliers, and customers
Possess an outgoing and confident personality with a  ‘can-do’ attitude
Continuously developing their product knowledge and be committed to offering the customer the best possible experience more

Job Ref: SOA/KE/HR/NRB/24-25/04
About the Opportunity

We are seeking capable Customer Experience Coordinator who will be responsible for ensuring that clients have a positive experience with our post travel feedback management protocols. 

Specific responsibility/day-to-day activities

Serve as the main point of contact for customer complaints, compliments, and feedback after their travel... experience.
Collaborate with other departments to address issues and enhance overall customer satisfaction.
Manage a large volume of customer interactions through both phone and email while maintaining a positive and professional attitude.
Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience.
Identify and escalate complex issues to the appropriate team. 
Update our partner agents on all client complaints and address any post-travel issues that may arise. 
Promptly highlight recurring customer compliments and complaints to the management. 
Track customer feedback and identify trends. 
Maintain a report of all quality control incidents and report to management on all incidences.
Recognize trends in post-travel customer compliments and complaints.
Keep a detailed record of your clients to anticipate their needs and provide essential information. 
Organize client and referral source appreciation events.

Minimum requirements

A Bachelor’s Degree in Customer Service, Hospitality, or a related field. 
4-5 years’ experience of customer service experience in a busy environment. Tourism experience is an added advantage
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and effectively with Strong organizational skills and attention to detail.
Proficiency in Microsoft Office and customer service software is an added advantage
Ability to work independently and as part of a team with an ability to multitask and manage time effectively.
Positive attitude and a passion for helping others with strong listening skills and empathy
Flexibility to work various shifts, including evenings and weekends.
Experience in a call center environment is a plus. more

REF:SOA/KE/HR/NRB/24-25/02
About the Opportunity
We are seeking capable Travel & Tour Consultants whose role will be to receive, analyze, and process tour requests according to the company’s service delivery standards to maximize the company‘s turnover. The Tours Consultant is further responsible for on-the-job training in the consulting area, assisting with the smooth running of the department,... and checking the completion of tour requests according to set standards.
Specific responsibility/day-to-day activities
Tour Consultant reports directly to the Team Leader in their market cluster. 

 Accountable for the daily processing of all relevant incoming requests, according to set standards.
 Acknowledge agents’ emails, and prepare accurate and detailed tour proposals on time. 
 Ensure bookings are captured correctly and all services are booked. 
 Preparation of booking documentation as per the set guidelines 
Ensure costs are captured correctly; files are invoiced, and have correct margins. 

Minimum requirements

Relevant degree-level education preferably in Tourism and Hospitality Sectors.
Minimum of 2 years experience in a similar role.
Strong communication skills both in verbal and written formats
Strong Customer Service and Excellent interpersonal skills across all levels
ICT Proficient
Proficiency in English and any other Foreign language will be an advantage. more

JOB REF: SOA/KE/HR/NRB/24-25/03
Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Its dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group... travel experiences. They pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.
About the Opportunity
We are currently in search of a proficient Team Leader for Tours. This individual will oversee and guide a team of tour consultants, ensuring the delivery of high service standards by addressing tour booking concerns, providing support in troubleshooting, and representing the company in relevant markets to facilitate successful operations.
Specific responsibility/day-to-day activities

Responsible for the Tour Consultants in their market cluster in terms of team management.
Acknowledge agents’ emails, and prepare accurate and detailed tour proposals on time. 
Ensure bookings are captured correctly and all services are booked. 
Preparation of booking documentation as per the set guidelines 
Ensure costs are captured correctly; files are invoiced, and have correct margins. 

Minimum requirements

Relevant degree-level education preferably in Tourism and Hospitality Sectors.
Minimum of 4 years’ experience in a similar role.
Commercial awareness and strong understanding of customers, market dynamics, and requirements of East Africa Tourism Products
Problem solving & leadership skills
Strong communication skills both in verbal and written formats
Strong Customer Service and Excellent interpersonal skills across all levels
ICT Proficient
Proficiency in English and any other Foreign language will be an advantage. more