Job Purpose Statement
Responsible for coordinating with company management to identify business policies, procedures and potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures.  These include: –
Duties and responsibilities

Business process Definition: Assist in development, implementation and... maintaining customer centric business processes and ensure that they are operationalized in all relevant departments and systems.
Defining a Business Process Review Framework – Assist in developing a business process review framework to guide the development of processes to ensure clarity on the “what” and the “how” of improving the existing business processes.
Business Process Re-engineering: Assist in Continuously reviewing business processes in line with changing customer expectations and systems.
Compliance: Assist in conducting audits and risk assessments to identify and alleviate compliance-associated risks. Take action in dealing with noncompliance situations, creating realistic plans to overcome them.
Service Level Management (SLA): Assist in driving the definition, measurement and implementation of SLAs, their review and adherence.
Risk Management: Assist in monitoring the level of performance against operational risk management Key Risk Indicators (KRIs) as measured by standards set by group risk.
Project management: Assist in managing projects that involve the review, management and automation of business processes.
People Management – Communicate with employees and make sure everyone is aware of what they need to do to comply. Support in management of the staff within the department as per HR standards and guidance.
Reporting: Consistently report to management the organization’s compliance with laws, regulations and internal policies & procedures.
Identification of the Business processes and procedures to be documented

Qualification And Experience Requirements

Bachelor’s degree in Operations management, business management, legal studies, business administration, project management or a similar field of study.
A professional qualification in finance, operations, real estate or any other field is an added advantage.
1-2 years of experience in an operations, compliance or finance preferable in FMCG, Manufacturing or financial services industries.
Proficiency in word processing, spreadsheet and presentation software
Practical experience in the use of CRM and BPR management systems will be an added advantage
Project Management certification is an added advantage. more

Job Purpose
We are seeking for an experienced Water services supervisor to lead and oversee the work at our Optiven Water Department. The eligible person will be responsible for ensuring the efficiency of business operations and marketing as well as setting strategic goals for the future.
S/he will be a competent leader able to provide guidance that enhances performance in a manner which... incorporates the company’s vision and culture. The goal will be to ensure the profitability of our company’s activities to drive sustainable development and long-term success.
Duties and responsibilities:

Grow and develop the water business to run efficiently and effectively to profitability.
Coordinate water activities for example ensuring all customers’ requests on meters are handled on time.
Manage customer complaints on water connections.
Ensure all water bills are paid on time for analog meters.
Ensure there are no illegal water connections.
Work together with Optiven Finance department on financial analysis of KPLC payments vs. Revenue to see if it’s really profitable.
Keep record of all water assets and ensure they are safe and well managed.
Manage all boreholes to ensure the steady supply of water to customers, minimal breakdowns, and repairs.

Qualification.

Been a business manager for at least 2 years
Degree in a business-related course
Financial Literacy – at least CPA Section 2
Good customer service skills.
Willing and able to do 60% Fieldwork and 40% office.
High levels of integrity. more

Job Purpose Statement
To manage overall end-to-end customer experience within the Group through all channels and touchpoints using well-defined standards and processes. The role oversees and leads the improvement of all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle with a focus on creating positive customer Impact and hence a positive impact... on the company’s bottom line.

Developing and implementing customer experience strategies and initiatives
Analyzing customer feedback and data to identify improvement opportunities
Ensuring consistent and positive customer interactions across all touchpoints
Collaborating with cross-functional teams to enhance customer satisfaction
Monitoring customer metrics and reporting on CX performance.

Key Responsibilities

Customer Experience Standards: Define, implement, and review Optiven Group’s customer experience standards and guidelines and align them to overall corporate strategic goals
Continuous improvement: Develop and implement strategies to improve customer interactions across multiple touchpoints and channels for all Optiven SBU’s
Voice of the Customer: Collect, collate & analyze customer feedback and data to provide insights into the customers’ needs, identify customer pain points and different ways to improve the customer journey and create a positive experience
Stakeholder Management: Collaborate with cross-functional teams, to align customer experience efforts with business goals and objectives.
Training: Develop training programs to educate staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the group
Service Excellence Management: Monitor and measure key performance indicators (KPIs) related to customer experience & create strategic alignment for Customer Experience KPIs
Business Process Management: Establish and manage key customer experience processes, carry out process improvement and change management.
People Management: Manage the team allocated to ensure team cohesion and productivity

Key Accountabilities

Custodian of Customer Experience Standards
Customer Feedback management and reporting
Customer Experience metric planning, measurement & reporting
Business process implementation as per SLA
Voice of the Customer measurement

Main Activities
Customer Experience Standards:

Define Optiven Group’s customer experience standards that are aligned to the Corporate values
Define the standards implementation guidelines & articulate the same across the group.
Articulate &Implement the customer experience standards and guidelines to ensure consistent and exceptional service delivery for building customer relations
Review the standards and guidelines in line with changing regulations and market dynamics

Service Excellence Management

Monitor and measure key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders
Work with Stakeholders within the organization to drive internal customer satisfaction aimed at driving the ultimate experience for Optiven’s customer
Create strategic alignment for Customer Experience KPIs and ownership throughout the organization

Voice of the Customer:

Collect customer feedback and data form all channels, via surveys and other feedback channels
Collate & analyze to provide insights into the customers need and identify customer pain points and different ways to improve the customer journey
Drive processes to identify and correct gaps in the customer experience based upon direct and indirect customer feedback
Communicate the findings to stakeholders and design interventions to create a positive experience
Monitor and report on implementation of these initiatives

Business Process Management

Establish and manage key customer experience processes, including but not limited to customer contact facilities, customer interaction model, , complaint management, voice of customer, customer retention management, performance metrics, process improvement and change management.
Ensure all processes are at all times compliant to regulatory and risk-related requirements.

Continuous improvement

In connection with the business leadership, develop initiatives to improve customer interactions across multiple touchpoints and channels for all Optiven SBU’s
Follow up for implementation of these initiatives
Report on progress and analyze impact
Review and improve on initiatives

Stakeholder Management:

Collaborate with cross-functional teams, such as conversion, global markets, marketing, projects, registry, hospitality, construction, Optiven water and the telemarketing team, to align customer experience efforts with business goals and objectives.

Training:

Develop training programs to educate staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the group
Deliver programs alongside service providers
Monitor effectiveness of the training alongside HR

People Management

Be involved in the recruitment, training and coaching of the customer service team
Carry out performance and disciplinary management as per HR processes
Build and motivate the team for optimal performance

Key Focus Areas
Supervisory Responsibility/ Work Relationships

Employee satisfaction
Employee retention
Competence development

Processes 

Customer Experience
Communication
Risk Management
Budgeting and Cost Management

Decision Making & Communication

Appropriateness of the unit structure
Customer Experience improvement initiatives
Customer Experience Metrics Measures
Delegated authority to resolve customer experience related issues
Work Schedules

Revenue generation and cost management responsibility

Customer attrition
Indirect impact on Income (revenue) targets
Expense management

Competency Requirements

Ability to inspire people to meet and exceed customer expectations
Excellent Written and Communication Skills
Leadership to nurture and manage changes
Interpersonal skills to create and maintain relevant business networks and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture
Performance Management to optimize own and team’s productivity
Knowledge and experience of business process review to provide guidance on strategic / continuous improvement within the Group
Technical skills to effectively perform and/or guide the performance of Business and Operations teams’ activities/tasks in a manner that consistently achieves high quality standards and benchmarks

Qualification And Experience Requirements

University degree or equivalent preferably in communication, marketing, PR, or business. An MBA will be an added advantage
Minimum of 5 years’ experience in Customer Experience or Business operations, 2 of which should have been in a supervisory capacity.
Customer Experience or a Service Excellence certification will be an added advantage
Experience leading change and inspiring teams with an exciting future vision more

JOB PURPOSE:
The Human Resource Assistant will support the HR & Administration Officer in coordinating HR activities and ensuring compliance with human resource policies, processes, and procedures. This role also involves providing administrative support to the HR department, maintaining up-to-date employee records, and assisting in various HR functions such as recruitment, training, and employee... relations.
PRINCIPAL RESPONSIBILITIES:

Support in the implementation of HR policies, practices, and processes in compliance with labor laws, employee contracts, and internal HR policies.
Provide administrative support in the business operations, including leave administration, payroll data entry, statutory payments, document preparation, and record keeping.
Maintain up-to-date documentation of manual and HRIS, and file/scan related personnel records.
Assist in administering the grievance handling and disciplinary process as defined in the Company Policy.
Engage and communicate with employees on new policies, procedures, and organizational changes, gathering feedback.
Support in resolving staff welfare issues, Employee Relations and managing health and safety matters within the workplace.
Assist in coordinating staff training and development plans.
Support the recruitment and selection process by coordinating interviews and facilitating the induction and on-boarding process for new hires to ensure smooth integration.
Help organize and coordinate meetings, training sessions, conferences, workshops, and other company events.
Prepare periodic (daily, weekly and monthly) HR reports.
Perform other duties as maybe assigned from time to time.

KNOWLEDGE AND EXPERIENCE:

Education: Bachelor’s degree in Human Resources from a reputable institution of higher learning, CHRP certification will be an added advantage.
Experience: 1-3 years of experience in human resources and administrative roles.

SKILLS

Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS systems.
Knowledge of Local employment laws.
Excellent communication (both verbal and written) and presentation skills.
Persistent and results-oriented.
Ability to adapt quickly in a performance-based culture environment.
Ability to work under pressure and meet strict deadlines.
Ability to work both independently and collaboratively within a team environment.

EXPECTATIONS:

Maintain the highest standards of work ethics.
Observe strict confidentiality of all company information.
Adhere to company policies, regulations, and culture.
Meet performance expectations and contribute to the team’s success.
High levels of honesty/integrity and professionalism. more

Job Summary

We are seeking to hire two highly competent and outstanding individuals who are dynamic and passionate about delivering results to join our finance and accounts team in Nairobi.
 The successful persons will be responsible for the general accounting function including preparing journal entries, maintaining balance sheet schedules and ledgers and account and bank reconciliations.... They will also be assisting with monthly closings and account analysis as well as supporting the Finance & Accounts Manager in carrying out the responsibilities of the accounting department.

Responsibilities

Giving daily and weekly updates aimed at improving financial records.
Updating and maintaining accounting journals, ledgers and other records detailing financial business transactions.
Preparation of monthly closings and preparation of monthly financial statements.
Reconciling and maintaining balance sheet accounts.
Preparing tax computations and returns as well as assisting in preparing budgets and forecasts.
Preparing payrolls and submitting PAYE, VAT, NSSF and NHIF.
Drawing up monthly financial reports i.e. expense reports.
Administering accounts receivable and accounts payable.
Maintaining accurate debtors’ and creditors’ records and liaising with the sales team to ensure prompt debt collection and prompt creditor payment.
Posting all transactions to the accounting software on a daily basis, i.e. disbursements, payments made out, and cash received.
Monitoring and resolving bank issues including fee anomalies and check differences.
Ensuring up-to-date payment of utilities
Performing regular reconciliations of the general ledger.
Maintaining accurate and up-to-date records of all financial transactions.
Assisting with year-end closings.
Assisting with the preparation and coordination of the audit process.
Assisting with implementing and maintaining internal financial controls and procedures.
Carrying out other related tasks as might be required from time to time.

Requirements

Bachelor of Commerce in Finance and/or CPA K
Member of a professional body i.e. ICPAK is an added advantage
At least 2 years’ experience in a busy and fast- paced environment.
Must be very proficient in accounting software i.e. quick books.
Conversant with filling statutory returns.
Knowledge of accounting principles and best practices i.e. GAAP
Knowledge of financial reporting.
Knowledge of local and international laws regarding accounting, finances and taxation.

Skills

Attention to detail and accuracy.
Ability to work independently under minimal supervision.
Ability to multi-task and get things done to completion.
Ability to meet strict deadlines.
Excellent planning and organizational skills.
Result oriented and deadline-driven.
Good scheduling and monitoring skills.
Excellent Communication skills.
Problem analysis and problem-solving skills.
Excellent reporting skills.
Team player.
Confidentiality.
Adaptability.
Initiative.
Integrity.

Last day of application is 31st May 2024. more

Job Summary:
We are seeking to hire an ambitious and self-motivated person to join our team as an Assistant Supervisor – Registry. The successful candidate will play a crucial role in ensuring the efficiency and compliance of our documentation processes.
Duties and responsibilities: –

Assist the Registry & Documentation Manager in vetting and verifying all documents and ensure adherence to... relevant regulations.
Ensure compliance with documentation needs through client and research collaboration, assign resources and update management on projects.
Maintain adherence to the company’s policy in enhancing client relations through communicating and informing them on the status of their needs.
Assist the Registry & Documentation Manager in overseeing issuance of completion documents by generating a periodic tracking report. i.e., daily, weekly and monthly.
Assist in following up and tracking legal documents and external correspondence and ensure all legal documents are free of error.
Assist in ensuring effective utilization of existing systems for all operational requirements. Additionally, maintain an active account for relevant systems and regularly back up all data, ensuring its safety and integrity on a weekly basis.
Train, mentor and guide new staff on improving efficiency and evaluate their performance regularly.
Help in archiving documents and materials logically and accurately for future use.
Update customers’ register for all our clients who have our projects.
Coordinate with different departments to achieve end results, convey these to management, and develop new documentation and distribution ideas and thought processes.
Improve quality consistently through discussions with clients, marketers and the management.
Identify and apply new communication trends appropriately to business.
Exhibit professional conduct in performing day-to-day tasks thus promoting good ethics
Assist in drafting, implementing and improving the company documentation policies.
Perform any other duties as may be assigned by management from time to time.

Required skills, knowledge and experience: –

Bachelor’s degree in Information Science, Business Management or a related course of study.
Have a minimum of 5 years’ experience in a similar position.
Strong team working and management skills.
Ability to prioritize, manage time well and multitask.
Strong interpersonal, communication and customer service skills.
Excellent presentation and report writing skills.
Proficiency with specific software, such as document management systems and/or customer relation management programs.
Strong IT skills and familiarity with the use of databases.
Ability to work independently with better result output.
Must be a person of high integrity and confidentiality.
Attention to detail and accuracy.
Ability to work independently under minimal supervision.
Ability to multi-task and get things done to completion.
Result oriented and deadline-driven.
Excellent Communication skills.
Problem analysis and problem-solving skills.
Must be a great team player.

Last day of application is 10th June 2024. more

We seek to hire experienced, self-driven and results oriented candidates to fill in the role of Property Sales & Marketing Executive. The desired persons will be reporting to the Regional Sales and Marketing Managers. The available vacancies are as follows;

Optiven Head Office – 10
Optiven Global Office, Karen – 10
Optiven Nanyuki Region – 5
Optiven Pwani Region – 5
Optiven Malindi Region –... 5

Duties & Responsibilities:

Develop effective and consistent lead generation strategies.
Generate a pipeline of sales prospects.
Close sales deals with potential customers already established.
Build and maintain relationships with converted clients by providing after sales support, walk with the customer until they receive the titled deed.
Support the Brand Optiven.
Carry out other related tasks as might be required from time to time

Requirements for the Property Sales & Marketing Executive Job:

Certificate/Diploma in Business Administration, Sales & Marketing or a related field
A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel
At least 2-3 years’ experience working as a Marketer/Sales Executive, experience in real estate sector will be an added advantage.
Must have a strong understanding of the current trends in the real estate sector.
Must have at least 2000 followers on Social Media pages.
Must be ready to commence work immediately.

Skills

Must be an excellent tech-savvy person
Excellent communication, influencing and negotiating skills
Good organization and administrative skills
A strong team player
Ability to perform with minimal supervision
Ability to adopt a flexible approach to meet targets and the needs of the business.
Attention to detail

Last day of application is 28th June 2024. more

Responsibilities

Conduct market analysis to determine needs, potential, desired rates
Create systematic and consistent lead generation from cold calling, referrals, lead generation services and other forms of media
Source for new business opportunities by approaching prospects
Ensure strong understanding of the company value proposition
Liaise with the Sales Managers periodically to... identify and seal business opportunities
Keep abreast of developments in the Real Estate Market in Kenya so as to provide evidence-based advice to clients i.e. Prices, legal requirements and related matters
Support the development and implementation of a branding and marketing strategy
Provide after sale customer services and maintaining a client and potential client database in the company’s files
Provide periodic (daily, weekly and monthly) sales reports to company management on sales operations and generated returns
Build and maintain relationships with clients by providing support, information and guidance, and recommending service improvements
Coordinate the closing of property deals to ensure vital documents are signed and payment received
Oversee the preparation and approval of documents such as sale agreements and titles
Oversee the promotion of property sales on advertisement media and listing services
Ensure compliance with real estate laws and policies when conducting property sales deals
Represent the company in all sales meetings, participate in seminars, conferences, and events
Manage company property and assets entrusted to the jobholder for marketing and sales purpose
Carry out other related tasks as might be required from time to time.

Requirements

Diploma or degree in Business Administration, Marketing or a related field
Fluency in French Language will be an added advantage
A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel
At least 1 year’ experience working as a Marketer/Sales Executive, in the real estate sector
Must be ready to commence work immediately.

Skills

Excellent communication, influencing and negotiating skills
Good organization and administrative skills
A strong team player
Ability to perform with minimal supervision
Ability to adopt a flexible approach to meet targets and the needs of the business. more

Job Description :
We are seeking a highly competent and an outstanding individual who is dynamic and passionate about delivering results to join our Legal team.  S/he will be assisting in ensuring all our company’s transactions comply with state laws and regulations, while actively supporting the company avoid possible risks and violations
Key Responsibilities :

Provide legal opinion on... matters relating to property & real estate.
Offer advice to clients on the legal processes involved in purchasing & selling of property.
Work to protect the interest of clients & ensure they are protected against fraud money laundering activities.
Conduct research to identify legal ownership of properties by assessing government land registry documents or title deeds if the land is not registered to anyone.
Prepare property lease agreements ensure contracts are signed on the scheduled date of transfer.
Oversee the fast-tracking & diligent handling of all client matters before the Lands Registry, Local Authorities, and Survey of Kenya & National Lands Commission.
Drafting legal documents.
Liaising with clients and key stakeholders such as the mortgage lenders, estate agents, land valuers and surveyors.

Requirements :

LLB Degree from a recognized University
Must have gone through the Kenya School of Law
MUST be fluent in French Language
Must have at least 1 years’ post work experience in a busy law firm
Familiar with banking documentations
Working knowledge of conveyancing, court rules & land registry procedures.
Must have hands on experience in interpretation & application of legal texts, statutes, rules & regulations.
Be computer literate

Skills :

Attention to detail and accuracy.
Ability to work independently under minimal supervision.
Ability to multi-task and get things done to completion.
Ability to meet strict deadlines.
Excellent planning and organizational skills.
Result oriented and deadline-driven.
Good scheduling and monitoring skills.
Excellent Communication and interpersonal skills.
Problem analysis and problem-solving skills.
Excellent reporting skills.
Adaptable and initiative
Great team player.
High Integrity and Confidentiality more

Job Description :
We are seeking a highly competent and an outstanding individual who is dynamic and passionate about delivering results to join our finance and accounts team.
 S/he will be responsible for the general accounting function including preparing journal entries, maintaining balance sheet schedules and ledgers and account and bank reconciliations. Assisting with monthly closings and... account analysis and supporting the senior accountant in carrying out the responsibilities of the accounting department.
Key Responsibilities :

Giving daily and weekly updates aimed at improving financial records.
Updating and maintaining accounting journals, ledgers and other records detailing financial business transactions.
Preparation of monthly closings and preparation of monthly financial statements.
Reconciling and maintaining balance sheet accounts.
Preparing tax computations and returns as well as assist in preparing budgets and forecasts.
Preparing payrolls and submitting PAYE, VAT, NSSF and NHIF.
Drawing up monthly financial reports i.e. expense reports.
Administering accounts receivable and accounts payable.
Maintaining accurate debtors and creditor’s record and liaise with sales team to ensure prompt debt collection and prompt creditor’s payment.
Posting all transactions to the accounting software on a daily basis, i.e. disbursements, payments made out and cash received.
Monitoring and resolving bank issues including fee anomalies and check differences.
Ensuring up to date payment of utilities
Performing regular reconciliations of the general ledger.
Maintaining accurate and up to date records of all financial transactions.
Assisting with year-end closings.
Assisting with preparation and coordination of the audit process.
Assisting with implementing and maintaining internal financial controls and procedures.
Carrying out other related tasks as might be required from time to time.

Requirements :

Bachelor of Commerce in Finance and/or CPA K
Member of a professional body i.e. ICPAK is an added advantage
At least 2 years’ experience in a busy and fast paced environment.
Must be very proficient in accounting software i.e. quick books.
Conversant with filling statutory returns.
Knowledge of accounting principles and best practices i.e. GAAP
Knowledge of financial reporting.
Knowledge of local and international laws regarding accounting, finances and taxation.

Skills :

Attention to detail and accuracy.
Ability to work independently under minimal supervision.
Ability to multi-task and get things done to completion.
Ability to meet strict deadlines.
Excellent planning and organizational skills.
Result oriented and deadline-driven.
Good scheduling and monitoring skills.
Excellent Communication skills.
Problem analysis and problem-solving skills.
Excellent reporting skills.
Team player.
Adaptability.
Team player.
Confidentiality.
Initiative.
Integrity. more