Job Overview


The Sales Associate - Private Seller role at Peach Cars is responsible for supporting customers in the process of selling their vehicles. This role emphasizes building strong relationships with sellers to understand their needs and ensure a seamless selling experience. Overall, the incumbent will act as the primary contact for sellers, addressing inquiries and resolving issues;... delivering excellent customer service through effective communication, and enhancing customer satisfaction throughout the selling process. This role is crucial to Peach Cars’ success, as maintaining a strong supply of vehicles is essential for generating demand. It requires a commitment to positive outcomes and a dedication to fostering strong relationships with customers.


Duties and Responsibilities

Specifically, the Sales Associate-Private Seller at Peach can expect to undertake the below-listed tasks and activities:

Build relationships with sellers and establish strong connections through personalized communication and successfully negotiate and close car sales.


Establish and maintain strong relationships with sellers through personalized communication.
Act as the primary point of contact, guiding sellers through the selling process.
Understand the unique needs and preferences of individual sellers while addressing inquiries promptly to ensure a transparent selling experience.
Manage the sales process from initial contact to closing the sale and ensure a smooth transition for the customer in line with company standard operating processes and policies.


Guide sellers through the selling process and act as their primary point of contact.


Provide step-by-step guidance tailored to meet the specific needs of sellers
Address inquiries and offer personalized solutions throughout the selling journey.


Support car sales transactions by assisting sellers in listing their vehicles effectively.


Assist sellers in effectively listing their vehicles by providing pricing guidance based on current market trends.
Coordinate negotiations and closings to ensure accurate representation, facilitating successful sales outcomes.


Enhance the seller experience and communication by clearly articulating the selling process.


Clearly articulate the selling process, including terms and conditions, to ensure sellers fully understand what to expect.
Educate sellers on platform features and benefits enhancing their overall selling experience.
Handle seller concerns and disputes promptly and effectively to maintain satisfaction.


Collaborate with internal teams to resolve any technical or operational issues that may affect sellers


Work collaboratively with internal teams to resolve any technical or operational issues impacting sellers.
Provide regular reports on key performance indicators related to the vehicle selling process to track success and opportunities for improvement.


Knowledge and Experience:


Educational Background: A Bachelor’s degree in Business, Marketing, or a related field is preferred;
Industry Experience: A minimum of 2 years experience in automotive sales or a related field is preferred. However, a background in retail sales or customer experience can be beneficial for developing pertinent skills;
Data Management: Proficiency in using CRM systems and other sales tools for tracking customer interactions and managing leads.
Customer Relationship Management: Skills in building and maintaining strong customer relationships including handling inquiries and complaints in a busy environment.
Account Management: Proven experience in Account Management or Customer Success
Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers. more

The Customer Success Intern will receive training to assist with inbound and outbound communication with customers.
The intern will learn to direct customers to the appropriate team, help resolve customer issues, support customer retention efforts, and ensure a positive experience for customers interacting with Peach.

The Sales Associate-Buyer Facing role at Peach drives car sales by understanding customer needs and offering expert guidance.
Success in this role requires strong negotiation, customer relationship building, collaboration skills, and knowledge of the car industry.
The individual will focus on ensuring customer satisfaction and accurate data management using available tools while meeting and... exceeding sales targets. more

Job Overview

The Customer Success Intern will receive training to assist with inbound and outbound communication with customers. The intern will learn to direct customers to the appropriate team, help resolve customer issues, support customer retention efforts, and ensure a positive experience for customers interacting with Peach.

Duties and Responsibilities

Specifically, the Customer... Success Intern at Peach can expect to undertake the below-listed tasks and activities, with training provided:


Assist with customer communications:

Learn how to support the team in communicating with customers through various channels such as phone calls, emails, and text messages, contributing to lead qualification, cold calling, customer surveys, and after-sales check-ins.


Collaborate with teams:

Work alongside different teams to help improve the customer experience from lead generation to customer conversion.


Support customer retention efforts:

Assist in following up with customers in the Peach pipeline, learning how to contribute to ongoing retention strategies.


Help analyze market and performance trends:

Assist with gathering insights to help understand customer needs and improve support by sharing trends with relevant teams.


Assist with customer surveys:

Participate in collecting feedback from past customers to identify areas for improving support.


Support KPI metrics tracking:

Help track key performance indicators (KPIs) to make data-driven decisions and support the team in adjusting strategies based on client needs.




Knowledge and Experience:


Educational Background: A Bachelor’s degree in Business, or a related field is preferred;
Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.
CRM Software: Basic knowledge of customer relationship management (CRM) tools like Salesforce, HubSpot, or other platforms used to track customer interactions. more

Job Overview


The Sales Pre-Qualification Intern will receive training to assist with inbound and outbound communication with customers. The intern will learn to direct customers to the appropriate team, help resolve customer issues, support customer retention efforts, and ensure a positive experience for customers interacting with Peach.


Duties and Responsibilities

Specifically, the... Sales Pre-Qualification Intern at Peach can expect to undertake the below-listed tasks and activities, with training provided:


Assist with customer communications:

Learn how to support the team in communicating with customers through various channels such as phone calls, emails, and text messages, contributing to lead qualification, cold calling, customer surveys, and after-sales check-ins.


Collaborate with teams:

Work alongside different teams to help improve the customer experience from lead generation to customer conversion.


Support customer retention efforts:

Assist in following up with customers in the Peach pipeline, learning how to contribute to ongoing retention strategies.


Help analyze market and performance trends:

Assist with gathering insights to help understand customer needs and improve support by sharing trends with relevant teams.


Assist with customer surveys:

Participate in collecting feedback from past customers to identify areas for improving support.


Support KPI metrics tracking:

Help track key performance indicators (KPIs) to make data-driven decisions and support the team in adjusting strategies based on client needs.




Knowledge and Experience:


Educational Background: A Bachelor’s degree in Business, or a related field is preferred;
Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.
CRM Software: Basic knowledge of customer relationship management (CRM) tools like Salesforce, HubSpot, or other platforms used to track customer interactions. more

Role Description:


The Head of Marketing role at Peach is a new and exciting role that requires a blend of strategic vision, creative visioning, data analysis and people management. The individual will be responsible for building up the Peach marketing capacity to be a content driven engine. They will reimagine the possibility of how Peach can become the first business that Kenyans think... about when they have any vehicle needs.
The role demands a leader who is not only good at building a highly compelling brand strategy, but is also able to dive into the analytics and creative content side of things. We imagine a Head of Marketing who is a generalist across these three areas and has the excitement about elevating our brand to the next level.


Duties and Responsibilities:

Specifically, the Head of Marketing at Peach can expect to lead/own the following marketing elements, at a country level:

- Strategy-setting


Work with Country level leadership in the building of a strategic plan for the next 12 months that aligns with the broader vision(s) for the company. This will include working with what is in planning for existing commercial and supporting business units, as well as working with what could be in scoping growth trials, organizational changes, etc. insofar as they could serve to grow Peach’s presence in the market.
Work with the Country level leadership in the building of org chart(s) to support annual strategic plans.
Proactively review the soundness of the annual strategy at quarterly intervals, and make adjustments as needed to support broader company objectives.
Translate the annual business strategy into clear, specific actionable goals, objectives and initiatives for each team across Peach.
Establish key performance indicators for each team to track progress on strategy execution and use the same to assess performance at the individual and team level monthly, quarterly, bi-annually and annually.
Develop marketing plans, set KPIs, and analyze overall performance.


Manage the Marketing team to achieve annual, quarterly and monthly goals


Hold weekly or bi-weekly one-on-one meetings with team members to track progress, discuss roadblocks, provide guidance, review KPI's, identify performance gaps and offer support for overcoming obstacles.
Clearly define roles and responsibilities for team members in relation to the strategic plan, ensure team members have the resources and authority they need to make decisions and drive results while also holding them accountable for their performance.
Offer team members mentorship and coaching to enhance ability to manage people effectively, provide tools, frameworks and resources to help them support change and strategy implementation effectively.
Tie reward and recognition to successful execution of the strategy and meeting departmental KPI’s while leading milestones celebrations throughout the year.


Budget development, monitoring and implementation:


Continuously track and manage budget performance to ensure spending stays within allocated limits and aligns with strategic goals.


Marketing implementation


Coordinate high-level campaigns and major promotional efforts.
Direct the team on campaign focus and priorities.
Analyze campaign data and oversee performance marketing.
Supervise and mentor team members to ensure cohesive execution.
Monitor KPIs and adjust marketing strategies based on data.


Other


Foster relationships with partners and oversee strategic partnerships.


Knowledge and Experience:


5+ Years of Business Building and Management High-Performing Marketing Teams:
Proven track record in scaling and managing marketing orgs, with a focus on growth and operational excellence. Startup experience is a plus, as we are looking for someone comfortable with navigating ambiguity and building from the ground up.
Leadership Experience in a High-Growth Environment: Experience in a decision-making role within a high-growth company. Familiarity with the fast-paced and evolving nature of growth-stage businesses is critical. Ability to think strategically while driving operational execution.
Team Building and People Leadership: Experience building, leading, and nurturing diverse teams. Strong emphasis on compassionate people leadership, fostering a culture of respect, empowerment, and accountability.
Entrepreneurial Spirit: A mindset that embraces opportunities rather than problems. Creative, adaptable, and driven by results, you should thrive in environments that require you to think strategically while executing tactically.
Multitasking and Adaptability: The ability to juggle multiple responsibilities and switch between various tasks seamlessly. For example, handling customer issues one day, recruiting new talent the next, and solving logistical challenges shortly after.
Stakeholder Management: Proven ability to build and manage relationships with key internal and external stakeholders, including customers, suppliers, regulatory bodies, and investors (when relevant). Comfort with managing diverse interests and aligning them toward common objectives.
Sales and Marketing Expertise: Strong experience and proven success in sales and marketing. This includes both digital and physical sales channels, with an ability to develop and execute strategies that drive revenue growth and market penetration.
Analytical and Data-Driven Thinking: Ability to leverage data to drive decision-making.
Analytical thinking is essential to assess market trends, customer needs, financial performance, and operational efficiencies. A strong focus on key performance indicators (KPIs) to guide strategy and execution more

Role Description

Peach is at an inflection point of growth. We are seeking a versatile administrative associate to assist with various tasks including managing correspondence, clerical work, organizing events, office management and maintaining accurate records. This role requires strong organizational and communication skills, attention to detail, and the ability to handle multiple... responsibilities efficiently.

Duties and responsibilities include:


Front office management; including managing customers and walk-ins

Result: Positive customer experience


Overseeing overall office hygiene, cleanliness, repairs and maintenance

Result: Improvements to office area made in a timely manner, and nearly entirely managed by Admin


Taking stock of all company equipment and assets and ensuring that there’s accurate reporting on the condition of equipment.

Result: Trackers for inventory are updated accurately and regularly


Updating of respective admin trackers
Procuring of supplies and services as and when required

Result: Giving full context when new purchases need to be made so leadership can make informed decisions


Coordination of office meetings and events

Result: Ownership around scheduling meetings and events for the team


Liaising with vendors to ensure timely service delivery

Result: Ownership around vendor management and execution of new updates/ upgrades that need to be made at the facilities


Creating and maintaining office filing systems

Result: Flagging when documents are missing and being responsible for ensuring the documents are collected by Sales Admin


Updating the employee as well as the Peach community (customers)boards
Assisting in making mobile payments on admin related expenses eeping contact with security firm and ensuring the guards are following Peach rules and raising any issues that might arise to management

Result: Communication with Jeff Hamilton is clear; processes are followed; accountability is given when processes are not followed




Requirements


Candidates should have at least two years of administrative experience . This individual should be able to wear multiple hats, organized and self-motivated. Preferred candidates are detail oriented and possess excellent interpersonal skills.
Finally, candidates should be able to speak to how they understand and would add to our company values, which include:
Ownership ~ Complete work is the expectation; going above and beyond is who we are and what we do
Respect ~ Communication is key and this is always done in a respectful manner, no matter how difficult; as a team, we may disagree but we commit
Challenge ~ As a company, we are anti comfort zones; Peach is a place for learning and growth more

Role Description
As a Fleet Intern, you will play a vital role in supporting the maintenance and management of our vehicle fleet. This hands-on position will provide you with valuable experience in fleet operations while allowing you to contribute to the efficiency of our team.
Key Responsibilities

Ensure that all vehicles in our fleet are well maintained and ready for client viewing. This... includes cleaning vehicles, performing daily checks, and communicating minor repair needs to the inspection team.
Coordinate with internal teams at Peach and external service providers to ensure that vehicles are fueled, washed, and detailed according to Peach standards.
Work with the team to ensure that vehicles taken out of the lot are returned in the same condition.
Maintain accurate records of KD plate usage by the inspection and sales teams, ensuring they are stored securely.
Support the Senior Fleet Associate in keeping up-to-date records of vehicles on the lot, fuel usage, and other relevant trackers.
Collaborate with the internal team to ensure all cars are in optimal condition and ready for handovers.

Requirements:

Business related degree
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Attention to detail
Ability to work independently and within a team environment.
Interested candidates must have a valid driving license and minimum of one years driving experience. (valid DL required)
Candidates with knowledge of or experience working with vehicles will be given preference. more

Role Description
Daily responsibilities are as follows:

Growth Strategy and Implementation 

As the Head of Car Care at Peach Cars, you will be responsible for building and implementing the team’s commercial plan and rolling out growth strategies in current and new markets, by amplifying the things that we can do differently/better in the market. 
You will be responsible for engaging... internal and external partners in research for the best practices and regulatory policies in the automotive industry that should be implemented.  
Owning the business development process as well as building out a funnel of businesses in the Car Care Team e.g fleet management contracts with SMEs,  
Ensuring the team has the resources needed to execute on both daily efforts as well as to achieve growth ambitions. For example gathering the right resources to build a semi-permanent garage that would house a hydraulic lift, as well as a camera array that would enable the team to work toward an automated inspection center
Contribute to the future of Peach Cars by collaborating on technical innovations and inventions, problem solving for challenges and taking advantage of opportunities.    


Project Management 

Manage current and new projects: from research, project design, implementation and iterations (as needed). 
Create proper systems to streamline Car Care team processes. Processes such as car diagnosis, quality checks, customer communication, mechanical works, pricing and souring of spare parts.


Business Management 

Ensure there are seamless operations in inventory management  - this will include forecasting on what spare parts are needed, identifying the right suppliers, sourcing for the products and managing the inventory internally. 
Mapping out the team’s expected performance by setting team OKRs to guide business and people management.


Team Management and leadership

Oversee overall duties of all team members including tooling, personnel career growth, budgeting and collaboration with other teams, with assistance from the team Supervisor.
Setting KPIs to guide business and people management, and scoping the roles and responsibilities for new hires
As a Head of Car Care you will be expected to step up and contribute to other areas of the business apart from your own with senior leadership and other stakeholders. 



JOB EXPERIENCE
Requirements
Candidate should: 

Have excellent communication skills, both written and spoken
Have a minimum of 7 years of experience with unique experience in engineering, management and sales.
Be highly proactive and have ability to find solutions  
Have technical knowledge in the automotive industry
Have great leadership and problem solving skills more

JOB DESCRIPTION

Tech / product strategy (incl. infrastructure/architecture, systems, security)

Act as the systems manager from 50,000 ft view as well as on the ground; innovating for a robust, secure, and scalable tech stack sitting at the heart of Peach
Work with Peach leadership, tech / product team, and other relevant stakeholders to build and maintain a product architecture that is... scalable, secure, and robust
Work with Peach leadership and other, external stakeholders and inspiration to come up with innovative and potentially impactful ideas for internal and external-facing products, whether iterations on existing products or blue sky-style opportunities / ideas - both software only and joint, software/hardware innovations
Provide technical support for policy or regulatory-related matters of compliance and risk-reduction
Create technology standards and practices within the organization and ensure they are adhered to
Have an understanding of and be able to integrate hardware and software systems for harmonious implementation and use

Project / product management

Manage the product cycle at Peach Cars, including all product / project design, development, deployment, review and iteration (as needed) - with both internal and external stakeholders

Codebase management / strategic implementation

Establish new / maintain existing processes and standards to ensure high-quality software development. Implement best practices for maintaining code quality and test coverage.
As needed, by workload or strategic importance, write code 

People management

Oversee day to day duties of all team members including tooling, personnel career growth, budgeting and collaboration with other teams, through weekly reviews
Setting KPIs to guide business and people management, and scoping the roles and responsibilities for new hires
Ensure team members have growth and development within the team 

Business strategy and executive leadership

As a member of the executive team at Peach Cars, you will be responsible for engaging in other, technology and non-technology related matters such as regular strategy and planning sessions, OKR design and implementation, communication with specific teams, the whole Peach team, investors, advisors, and other external audiences 
Contribute to the future of Peach Cars apart from tech / product development ~ help make and remake strategy and operations across the business units, problem-solving for challenges and acting thoughtfully but nimbly to take advantage of opportunities  

JOB EXPERIENCE
Requirements 

Have excellent communication skills, both written and spoken
Have experience in web and mobile development
Comprehend both front-end and back-end development
Minimum 7-10 years of experience in product development and team management
Be emotionally intelligent, humble and excited to work within a team with a diverse set of

Experiences and skills

Be highly proactive and have ability to find solutions  
Knowledgeable in the following technologies: Python / REST API’s / VueJS. more