Job Objective/Purpose

To enhance growth of the products and services through marketing of the assigned unit.

Key Responsibilities


Conduct market research – understanding of the healthcare landscape within their mapping.
New business acquisition & cross selling of the existing services – (new services uptake, packages – wellness, surgical or any other) – proposals and quotations –... Targets to be set based on budgets.
Developing annual marketing plan – to be reviewed quarterly.
Working with the marketing team to enhance facility brand visibility.
Plan and conduct marketing activities.
Generate marketing & CSR reports.
Pitching, developing proposals and sending quotations to potential clients.
Organize and facilitate service meetings with clients.
Enhance communication through various platforms – Digital, WhatsApp & bulk sms.
Drive innovation.
Drive client experience.


 Person Specification


Bachelor in business administration (Sales and Marketing Major) or any other related degree
Membership in MSK is required
Professional qualification in CIM is an added advantage
Minimum experience of 2 years’ experience
Organizational Awareness and detailed-oriented
Strong interpersonal and communication skills, teamwork and reliability more

Main Purpose of the Job- (Job Summary)


The Gastroenterology Medical Officer will support the Interventional Gastroenterologist in clinical duties, including endoscopic procedures, patient care and also in training and research initiatives. 


Main Responsibilities

Clinical Duties:

Outpatient Clinic:


Reviewing patients, in consultation with the attending specialist
Providing... patient education and counseling on disease management and prevention
Managing follow-up care, including scheduling appointments and coordinating referrals


Inpatient Wards:


Rounding on patients requiring review from the service
Ordering and interpreting diagnostic tests
Providing discharge summaries and other documentation related to medical care


Procedural Support:


Assisting the attending specialist during endoscopic procedures, such as upper and lower gastrointestinal endoscopy, endoscopic retrograde cholangiopancreatography (ERCP), cholangioscopy, endoscopic ultrasound and other advanced endoscopic techniques
Pre-procedure patient preparation and post-procedure care
Post-procedure documentation for patients
Review and interpret diagnostic studies, such as endoscopy reports and imaging studies for the patients


Research and Training:


Taking the lead/assisting in specific research tasks, as allocated by the attending Specialist
Providing administrative support for training programs, such as scheduling, coordinating logistics, and preparing educational materials.


Administrative Duties:


Maintain accurate and up-to-date medical records
Assist with billing and coding
Participate in quality improvement initiatives


Key Deliverables of this position


Clinical Duties: Assisting with endoscopic procedures, patient consultations, and inpatient care
Research Support: Participating in research projects and studies
Training Support: Assisting with training programs and educational materials
Administrative Tasks: Maintaining medical records, billing, and quality improvement
Patient Education: Providing clear and concise information to patients about their conditions and treatment plans


Person Specification


Experience in a hospital or clinic setting, preferably in gastroenterology, surgery or internal medicine.
Excellent surgical skills with a focus on patient safety and optimal outcomes.
Effective communication and interpersonal skills to collaborate with patients, families, and healthcare professionals.
Ability to thrive in a fast-paced and dynamic clinical environment.
Commitment to continuous learning and professional development.
Updated BLS, ACLS/ATLS certificate
A valid Kenya Medical Practitioners’ and Dentists Board License (KMPDB) will be required more

Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures, and standards.

Key Responsibilities


Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
Ensure the unit is financially viable and demonstrate growth... through;

Offering quality care to patients and ensuring good working relationship with our stakeholders


Record all sentinel incidents/events and report within 24 hours using the provided tools
Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
Ensure patients safety following the 6 International Patient Safety Goals (IPSGs)
Provides patient and family education/teaching applicable to the patients’ medical condition. 
Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly 
Update doctors/consultants on patient’s progress and any critical values as soon as they are available
Ensure all the relevant consultants have explained procedures and have obtained consent.
Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
Ensure patient privacy and confidentiality is maintained at all times, as per policy.
Participate in emergency response
Drug administration.

Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
Keep D.D.A. drugs safe and drug register properly per unit requirements
Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
Ensure all treatment sheets have patients biodata including information on drug allergies.


Any other duty as assigned by your immediate supervisor in line with the job description


Person Specification


Diploma in Nursing 
Higher Diploma in Critical Care Nursing (KRCCN) is a must have
A valid nursing council of Kenya license
Up to date BLS, ACLS/ATLS certificate
2 years’ experience in nursing
Excellent interpersonal and communication skills
Attention to detail
Result Oriented
Customer focus
Reliable more

Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:


Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and... current.
Processing admissions and clearing the patient on discharge.
Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by the supervisor.


Person Specification


Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
2+ years’ experience in a similar role, preferably in a Hospital set-up
Customer focus and results oriented
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Group’s defined policies and procedures.

Key Responsibilities


Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition. 
Ensure that all insurances exclusion lists are adhered... to.
Inform the doctor on equivalent of the out of stock/OTC medications and follow up to collect medications.
Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Superintendent/Business Manager.
Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
D.D.A to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Superintendent.
Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
Ensure that any issue pertaining quality is escalated to the Pharmacy Superintendent/Business Manager
Track the allocated pharmacy quality indicators as required and timely report to the Superintendent.
Drugs/surgical items expiry management;

Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Superintendent.
Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidation.
Document all expired drugs, quarantine and report to Pharmacy Superintendent for disposal as per the PPB regulations. 


Adhere to Avenue corporate governance policies and procedures;

Prevent, detect and report any fraud or criminal activity.
Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.


Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
Maintain and enforce infection control standards when doing extemporaneous preparations.
Client satisfaction;

Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.     
Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.


Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by your immediate supervisor in line with the job description.


Person Specification


A diploma in Pharmacy.
A valid pharmaceutical technologist license 
3 years’ experience.
Organizational awareness and detail-oriented
Strong interpersonal and communication skills, teamwork and reliability more

Job Objective/ Purpose:

To support the Hospital Manager (HM) in Operational and Administrative office duties, providing an enabling environment for staff, patients and clients within the Hospital and partners of the Hospital.

Key Responsibilities:


Manage the Hospital Manager’s calendar, providing real-time scheduling support by booking appointments and preventing conflicts, assisting... in managing the HM’s agenda and organizing key meetings on behalf of the HM.
Prepare, edit and disseminate communications to and from the HM’s office as delegated, including  maintaining regular reports and keeping minutes of staff and departmental meetings.
Assist with business reporting and analysis as required, including preparation of reports, papers and presentations, conducting research on various topics as requested by the HM, and providing insights to support decision-making.
Maintain polite and professional communication by receiving, screening, forwarding or responding to inquiries, consulting with relevant authorities, and handling emergencies effectively and efficiently.
Prepare requisitions and submit approved LPOs to authorized suppliers in liaison with the HM.
Make travel arrangements, such as booking flights, cabs, and making hotel and restaurant reservations for the Hospital senior management team and other Hospital Manager’s guests.
Assist the HM in managing petty cash allocation, ensuring periodic accounting is done per AG procedures, reconciling expense reports and invoices, and submitting the same to the HM in good time.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
Maintain privacy and confidentiality at all times.
Any other duty as assigned by the supervisor.


Person Specification


Diploma/ Bachelor's degree in business administration, communications, or a related field.
Computer proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
Data Analysis skills and basic book keeping/ accounting knowledge highly desirable.
At least 2 years of relevant work experience working in a corporate environment.
Good planning and organizing skills
Tact and diplomacy, Discretion and Confidentiality
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

JOB OBJECTIVE/PURPOSE
To ensure quality of learning at Avenue Homecare
KEY RESPONSIBILITIES

Coming up with the training syllabus and determining the scope of training
Revising/updating the training curriculum
Spearhead content development in liaison with the Head of Operations
On boarding of new students
Ensure that the facility has the necessary equipment/training aids and constantly... check that they are in good working conditions
Teaching various subjects as assigned by the lead trainer 
Development of the classroom timetable under the guidance of the lead trainer
Performing clinical supervisions 
Adherence and coverage  of the training syllabus
Relevant setting and accurate marking of examinations 
Invigilation of examinations to ensure zero examination malpractice
Carrying out clinical placements and conducting regular checks to find out how work is being carried out
Perform student evaluation 
Perform practical assessments for students both in class and clinical areas
Support marketing activities to ensure growth in numbers and revenue.
Ensure that students’ tuition fees is paid up before the final qualifying examinations
Perform students admission/orientation 
Ensure client satisfaction (staff, students & fellow lecturers) through communication, feedback and timely escalation of issues

PERSON SPECIFICATION

Diploma in nursing from any recognized institution. A Bachelors degree is an added advantage.
A valid nursing council of Kenya license
Minimum of 3 years of working experience preferably in a similar position
TVET accredited trainer
Up-to date BLS & ACLS Certificates
Homecare Business and administrative work experience strongly preferred
Strong computer and phone skills(Word, Excel, Outlook, Google Workplace etc)
Excellent communication skills more

JOB OBJECTIVE/PURPOSE
Coordination of nursing care and carrying out management & administrative roles

 

KEY RESPONSIBILITIES
Nursing care coordination

Conduct care assessment for all clients at service inception
Create care plans for the patients and explain the care plans to the patient-assigned caregiver
Evaluate, review, and rate the care givers based on outcomes and... client’s/patient’s experience
Monitoring of client’s outcomes and service quality audits to ensure desired expectations
Provide continuous education and CMEs to all care givers and company nurses
Lead a team of inhouse care-relievers to respond timely on relief to ensure client service continuation.

Review and analysis of all daily care givers/nurses

Review the daily care givers and Nurses reports
Regular contacts and visits to clients for continuous assessments
Conduct continuous assessments on clients from clients’ feedback report
Recommend and implement care plan changes based on patients’ outcome

In-house deployment of nurse services.

Provide professional home nursing services to the clients e.g drug management, insertions, catheterizations, wound managements etc 
Management of outcomes of the home nursing services.
Provide technical support to the in houses nurses
Make ward rounds and market all the Avenue Home care products

Quality assurance management

Conduct visits to clients, caregivers, and nurses to review patients’ satisfaction/progress.
Ensure care-givers services are as per care plans and offer the care givers 24-hour technical support
Identify and make appropriate recommendations for additional services and products per client requirements from time to time as may be appropriate
Identify and advise on the possible foreseeable risks’ clients onboarding processes at the Hospital level and at home
Report any unethical practice within the Avenue home care business that might jeopardize the life of the business

Management and administrative roles

Ensuring that the company office has valid operational licenses
Advisory function on employee recruitment
Act as the head of patient attendant training and homebased care in Kisumu
Take part in company management process e,g formulation of new policies and SOPs
Ensuring there is enough equipment both for training and for homebased care 
Managing the students and all the homecare locum employees in Kisumu
Documenting and keeping records of the company
Facilitating the payment of the company locum employees in liaison with the Human resource department.
Playing part in students certificate preparation and issuance
Collection of all the company payments and raising the due invoices

Training coordinator roles

Marketing of the course within Kisumu and to all other Avenue Home care training centers.
Conducting students’ recruitment processes
Supervising and management of the locum trainers
Clinical deployment and supervision of students during the internship
Computation of students’ results
Conducting student practical assessment and clinical procedures
Instilling and enforcing the institutional code of conduct and ethics among students

PERSON SPECIFICATION

Diploma in nursing from any recognized institution. A Bachelors degree in nursing (BsN) is an added advantage.
A valid nursing council of Kenya license
Minimum of 3 years of working experience in nursing preferably in the healthcare sector
TVET accredited trainer
Homecare Business and administrative work experience strongly preferred
Strong computer and phone skills(Word, Excel, Outlook, Google Workplace etc)
Excellent communication skills more

JOB OBJECTIVE/PURPOSE
Timely, accurate reconciliation and payments of accounts payables.
KEY RESPONSIBILITIES

Posting of supplier’s invoices in financial system.
Ensure supplier invoices are fully supported (3 way marching of documents) ie. LPOs, GRNs, delivery notes, ETRs, job cards and fully authorized for payment.
Reconcile and analyze supplier statements, obtain sign offs of outstanding... amounts per month and providing information for accruals.
Make payments and send remittance advices to suppliers and doctors as per payments terms.
Maintain supplier’s relations and resolve any disputes that may arise on a timely basis.
Advise the Accounts Payable Manager of outstanding issues with payments and suggest ways to resolve them. 
Filing of all documents related to accounts payables eg. invoices and payments
Retrieving and providing audit information
Assist in coming up with audit and statutory schedules.
Any other duties assigned by your supervisor.

PERSON SPECIFICATION

Bachelor’s degree in Finance, Accounting, Economics, or a related field
CPA Part II
2 years’ working experience 
Attention to detail
Critical thinking, analytical and problem-solving skills
Excellent interpersonal skills and a team player more

JOB OBJECTIVE/PURPOSE
To enhance growth of the products and services through marketing.
KEY RESPONSIBILITIES

Speak with social workers and discharge planners to establish referral sources.
Analyze the potential of the company’s service area to determine target markets, visitors, doctor’s offices, hospital discharge desks, assisted Living facilities and other possible sources of referrals to... present Agency credentials and obtain patient referrals
Attend education seminars with an intention to market Avenue Homecare Trainings, Homebased Nursing and Equipment sale/Lease.
Perform community liaison activities with referral sources such as hospitals, home healthcare, skilled nursing and assisted living facilities
Develop and maintain referral relationships and follow up with client prospects
Manage the profitability of the business
Develop and execute business development and marketing activities
General sales duties including achievements of financial goals and sales quotas
Analyze the potential of the company’s services area to determine target markets 
Develops Marketing plan, identifying priorities and sets a reasonable timetable
Implement a marketing plan staying within an established timetable
Reviews and evaluates the analyses and plan on an established basis
Attend and/or completes all mandatory training/in-services as assigned 
Submits required personnel file documentation in a timely manner
Maintain professional, supportive and responsive interpersonal communication skills
Introduce new hospital internship partners as well as maintaining the relationship with existing ones

PERSON SPECIFICATION

Bachelor’s degree in business related field or its equivalent.
Minimum of 2 years of working experience, with at least 1 year of which is in a Business Development position or in community outreach.
Homecare Business and administrative work experience strongly preferred
Strong computer and phone skills(Word, Excel, Outlook, Google Workplace etc)
Strong verbal and non-verbal communication skills
Knowledge of Homecare and Retail Pharmacy operations
Positive, outgoing and friendly attitude with ability to talk with community leads/referral partners and work in a team environment more