About the role
We are currently looking for a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The Customer Success Representative (CSMR) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to growth opportunities. The CSR works... closely with our customers alongside Sales, Technical, credit, and Finance teams to ensure our services are delivered successfully.
Responsibilities

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging effectively and finding value in our services
Become an expert and educate customers on the use and benefits of our products
Work closely with Sales and technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage

Must Have:

Bachelor's degree in communication, Business Management related fields, and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management
Possess strong phone, written, and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated, and a true team player
Demonstrated ability and desire to work and excel in a fast-paced environment
Excellent multitasking and project management skills
Ability to understand and articulate feedback from and to customers
Must possess a proven understanding of CRM’s and prior experience in data analysis is preferred

Deadline: 17th of July 2023 more

Company Description
HomeBiogas is the most cost-effective biogas solution for small dairy farmers in Kenya. By recycling cow manure into clean cooking energy and rich bio-fertilizer, farmers can cut costs on charcoal and chemical fertilizer, saving money every day. At Homebiogas, we believe that improving the lives of small dairy farmers will ultimately have a large impact on the future of... Kenya. HomeBiogas is an equal-opportunity employer.
Purpose of the role

To achieve monthly and annual sales revenue and profit targets for the full range of company products and services in the assigned territories.
Achieve monthly and annual sales and revenue targets in the assigned area
Develop business and increase the profitability of the company in the defined geographic areas by doing effective sales strategies and implementing sales tactics.

Job Accountabilities/Key Responsibilities

Meet monthly sales and revenue targets
Ensure maximum exploitation of business opportunities in the assigned region
Develop, continuously review, and update regional monthly and weekly sales plans.
Support the field sales team with effective planning and implementation of monthly, weekly, and daily work plans.
Identify and source potential business opportunities to overachieve the set regional targets.
Continuously train, mentor, and monitor the sales team to achieve and sustain high level of efficiency and productivity.
Monitor and improve the daily activities of the sales team.
Enhance collaboration with support departments to ensure the successful implementation of field activities.
Ensure that the sales pipeline remains optimized for continuous region target achievement.
Support and enhance the use of the provided sales tools and processes to optimize team performance.
Ensure compliance to the set company procedures including EH&S Best Operating Policy.
Continuously undertake market intelligence and submit reports with insights and recommendations.
Servicing of company’s potential customer base and maintaining good working relations at all levels with the target clients.
Generate and receive inquiries, develop proposals, negotiate contracts, and secure business.
Ensure that the sales pipeline remains optimized for continuous business growth.
Effective use of CRM system.
Ensure customer satisfaction and maintain a customer database.
Submit weekly and monthly management reports, sales forecasts and competitive market reviews to Country Sales Manager
Monitor competitors’ activities and submit competitor info on a regular basis including annual competitor review submission.

Must Have
he successful candidate must be able to demonstrate the following:

Well-developed interpersonal and communication skills
Oral and written English correspondence skills of a high standard
Effective planning organizational and time management skills
Analytical thinker and numerate
Well-versed and knowledgeable in the local language
Contractual and commercial experience is required
Business development experience is required
High level of commitment and loyalty
Quality-oriented with attention to detail and capable of working to deadlines
Proactive and hands-on person
To always act as an ethical, moral, and positive agent of the company.

Qualifications

Education- bachelor's degree in sales and marketing, agriculture, environmental study, or any other related field of study
Skills- Sales strategies Excellent Analytical skills, ability to work with minimal supervision, high sense of confidentiality, and the ability to meet set deadlines.
Experience- Minimum of 5 years working experience in a similar position in B2C in renewable energy or agriculture. Minimum 2 years which should be a Senior Sales Position and minimum 3 years leading a field sales team.

Desired Behaviors

Change orientation – describes how an individual identifies the need for improvement and change.
Drive for results – a deep-seated inner desire to compete against standards of excellence and achieve “step changes” in business results.
Compelling Communication – recognizing that clear communication is the key to understanding.
Leading others – the ability to create a compelling vision of the future and to provide inspiration, clarity, and direction.
Customer Insight – the ability to understand the markets that customers operate in, to use this to identify underlying needs, and then to apply this in a way that gives Homebiogas a competitive advantage.

Key Role Interactions

Partners, Potential customers, and prospects, Country Sales Manager, National Sales team, Regional Marketing Team,

Deadline: 18th of July 2023 more

Company Description
Homebiogas is the most cost-effective biogas solution for small dairy farmers in Kenya. By recycling cow manure into clean cooking energy and rich bio-fertilizer, farmers can cut costs on charcoal and chemical fertilizer, saving money every day. At Homebiogas, we believe that improving the lives of small dairy farmers will ultimately have a large impact on the future of... Kenya. HomeBiogas is an equal-opportunity employer.
Purpose of the role

To achieve monthly and annual sales revenue and profit targets for the full range of company products and services in the assigned territories.
Achieve monthly and annual sales and revenue targets in the assigned area
Develop business and increase the profitability of the company in the defined geographic area by doing effective sales strategies and implementing sales tactics.

Job Accountabilities/Key Responsibilities

Meet monthly sales and revenue targets
Ensure maximum exploitation of business opportunities in the assigned region
Develop, continuously review, and update regional monthly and weekly sales plans.
Support the field sales team with effective planning and implementation of monthly, weekly, and daily work plans.
Identify and source potential business opportunities to overachieve the set regional targets.
Continuously train, mentor, and monitor the sales team to achieve and sustain a high level of efficiency and productivity.
Monitor and improve the daily activities of the sales team.
Enhance collaboration with support departments to ensure the successful implementation of field activities.
Ensure that the sales pipeline remains optimized for continuous region target achievement.
Support and enhance the use of the provided sales tools and processes to optimize team performance.
Ensure compliance to the set company procedures including EH&S Best Operating Policy.
Continuously undertake market intelligence and submit reports with insights and recommendations.
Servicing of company’s potential customer base and maintaining good working relations at all levels with the target clients.
Generate and receive inquiries, develop proposals, negotiate contracts, and secure business.
Ensure that the sales pipeline remains optimized for continuous business growth.
Effective use of CRM system.
Ensure customer satisfaction and maintain a customer database.
Submit weekly and monthly management reports, sales forecasts, and competitive market reviews to Country Sales Manager
Monitor competitors’ activities and submit competitor info on a regular basis including annual competitor review submission.

Must Have
The successful candidate must be able to demonstrate the following:

Well-developed interpersonal and communication skills
Oral and written English correspondence skills of a high standard
Effective planning organizational and time management skills
Analytical thinker and numerate
Well-versed and knowledgeable on the local language
Contractual and commercial experience is required
Business development experience is required
High level of commitment and loyalty
Quality-oriented with attention to detail and capable of working to deadlines
Proactive and hands-on person
To always act as an ethical, moral, and positive agent of the company.

Qualifications

Education- bachelor's degree in sales and marketing, agriculture, environmental study or any other related field of study
Skills- Sales strategies Excellent Analytical skills, ability to work with minimal supervision, high sense of confidentiality and ability to meet set deadlines.
Experience- Minimum of 5 years working experience in a similar position in B2C in renewable energy or agriculture. Minimum 2 years which should be a Senior Sales Position and minimum 3 years leading a field sales team.

Desired Behaviors

Change orientation – describes how an individual identifies the need for improvement and change.
Drive for results – a deep-seated inner desire to compete against standards of excellence and achieve “step changes” in business results.
Compelling Communication – recognizing that clear communication is the key to understanding.
Leading others – the ability to create a compelling vision of the future and to provide inspiration, clarity and direction.
Customer Insight – the ability to understand the markets that customers operate in, to use this to identify underlying needs, and then to apply this in a way that gives Homebiogas a competitive advantage.

Deadline: 18th of July 2023 more

Purpose of the Job

Achieve monthly and annual sales and revenue targets in the assigned area
Develop business and increase profitability of the company in defined geographic area by doing effective sales strategies and implementing sales tactics.

Job Accountabilities/Key Responsibilities

Meet monthly revenue, trading profit and budget targets.
Meet monthly sales and revenue... targets
Manage the whole Kiambu region
Ensure maximum exploitation of business opportunities in the assigned region
Develop and update detailed Territory Sales Plan.
Develop and qualify business opportunities across county.
Network with key players in company’s target industry sectors.
Educate the industry and decision-makers regarding the benefits of company products.
Servicing of company’s potential customer base and maintaining good working relations at all levels within the target clients.
Generate and receive enquiries, develop proposals, negotiate contracts and secure business.
Ensure that the sales pipeline remains optimized for continuous business growth.
Effective use of CRM system.
Ensure customer satisfaction and maintain customer database.
Ensure compliance to company procedures including EH&S Best Operating Policy.
Submit weekly and monthly management reports, sales forecasts and competitive market reviews to Country Head of Commercial
Monitor competitors’ activities and submit competitor info on a regular basis including annual competitor review submission.
To act at all times as ethical, moral and positive agent of the company.

Person Specification/Job Requirements
The successful candidate must be able to demonstrate the following:

Well-developed interpersonal and communication skills
Oral and written English correspondence skills of a high standard
Effective planning organizational and time management skills
Analytical thinker and numerate
Well versed and knowledgeable of the Allocated Area's market
Contractual and commercial experience is required
Business development experience is required
High level of commitment and loyalty
Quality oriented with attention to details and capable of working to deadlines
Capable of working on his/her own initiative

Qualifications
Education-

Bachelor Degree in sales/marketing or any other related field of study

Skills-

Sales strategies Excellent Analytical skills, ability to work with minimal supervision, high sense of confidentiality and have ability to meet on the set deadlines.

Experience-

Minimum of 5 years working experience in similar position, 2 of which should be Senior Sales Position more

Purpose of the Job

Achieve monthly and annual sales and revenue targets in the assigned area
Develop business and increase profitability of the company in defined geographic area by doing effective sales strategies and implementing sales tactics.

Job Accountabilities/Key Responsibilities

Meet monthly revenue, trading profit and budget targets.
Meet monthly sales and revenue... targets
Manage the whole Kiambu region
Ensure maximum exploitation of business opportunities in the assigned region
Develop and update detailed Territory Sales Plan.
Develop and qualify business opportunities across county.
Network with key players in company’s target industry sectors.
Educate the industry and decision-makers regarding the benefits of company products.
Servicing of company’s potential customer base and maintaining good working relations at all levels within the target clients.
Generate and receive enquiries, develop proposals, negotiate contracts and secure business.
Ensure that the sales pipeline remains optimized for continuous business growth.
Effective use of CRM system.
Ensure customer satisfaction and maintain customer database.
Ensure compliance to company procedures including EH&S Best Operating Policy.
Submit weekly and monthly management reports, sales forecasts and competitive market reviews to Country Sales Manager
Monitor competitors’ activities and submit competitor info on a regular basis including annual competitor review submission.
To act at all times as ethical, moral and positive agent of the company.

Person Specification/Job Requirements

The successful candidate must be able to demonstrate the following:
Well-developed interpersonal and communication skills
Oral and written English correspondence skills of a high standard
Effective planning organizational and time management skills
Analytical thinker and numerate
Well versed and knowledgeable of the Allocated Area's market
Contractual and commercial experience is required
Business development experience is required
High level of commitment and loyalty
Quality oriented with attention to details and capable of working to deadlines
Capable of working on his/her own initiative

Qualifications
Education-

Bachelor Degree in sales/marketing or any other related field of study

Skills-

Sales strategies Excellent Analytical skills, ability to work with minimal supervision, high sense of confidentiality and have ability to meet on the set deadlines.

Experience-

Minimum of 5 years working experience in similar position, 2 of which should be Senior Sales Position more

What you will do:

Maintain debtors' overdue accounts to agreed company performance levels
Ensure collection of debtor’s accounts occurs within credit terms and according to company policy and procedures
Provide accurate and timely account collection progress reports from the CRM
Listen to customer complaints with empathy and take action to satisfy the customer's immediate needs and prevent... the reoccurrence
Make telephone collection calls and resolve disputed invoices
Risk review of new and existing customers to minimize bad and doubtful debts
Monitor credit limits and terms for each customer in line with the Credit Policy

Must have:

Excellent relationship management skills
3-5 years experience in the same capacity in a solar or related company
Knowledge of credit and credit control activities
Customer claims and processes
Strong Excel, written, verbal, negotiation, and communication skills
Well-organized and efficient
CPA’s and a Bachelor’s degree in a business-related course more