Job DescriptionsCall Center and Customer Service Job Descriptions
Customer Service Representative Job Description
Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description.
focused photography of a Customer Service Representative on duty wearing glasses and sitting in her workstation
Customer service... representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

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Customer Service Representative Job Description Template
We are hiring a customer service representative to manage customer queries and complaints.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints. more

Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description.
focused photography of a Customer Service Representative on duty wearing glasses and sitting in her workstation
Customer service representatives help customers with complaints and questions, give customers information about products and services, take... orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Special Offer
Try Betterteam for FREE
Try Betterteam for FREE

Send jobs to 100+ job boards with one submission

Completely free trial, no card required.
Reach over 250 million candidates.
Customer Service Representative Job Description Template
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints. more

Handling incoming calls and other communications.
Managing filing system.
Recording information as needed.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents, and word processing.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Organizing travel by booking accommodation and reservation needs as... required.
Coordinating events as necessary.
Maintaining supply inventory.
Maintaining office equipment as needed.
Aiding with client reception as needed.
Experience as a virtual assistant.
Creating, maintaining, and entering information into databases. more