Position Overview

We are seeking an accomplished and driven Business Development Manager to lead our efforts in identifying, creating, and pursuing growth opportunities for our company.
The ideal candidate will have a proven track record of generating leads, building strategic partnerships, and driving revenue growth.
As a Business Development Manager, you will play a critical role in... expanding our market presence and ensuring our continued success.

Responsibilities

Strategic Planning: Develop and execute business development strategies aligned with the company's goals and objectives, focusing on market expansion and revenue growth.
Lead Generation: Identify and prospect potential clients, partners, and markets through research, networking, and outreach activities.
Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and challenges to position our solutions effectively.
Partnership Building: Establish and nurture partnerships with industry stakeholders, including strategic alliances, resellers, and distributors.
Market Analysis: Conduct thorough market research to identify emerging trends, competitive landscape, and new business opportunities.
Proposal and Pitch Development: Create compelling proposals, presentations, and pitches tailored to client needs, highlighting the value proposition of our products and services.
Negotiation and Contracting: Lead negotiations and finalize contracts, ensuring terms and conditions align with company goals and standards.
Sales Pipeline Management: Manage the sales pipeline, tracking leads, opportunities, and conversions using CRM systems.
Team Collaboration: Collaborate closely with cross-functional teams, including marketing, product development, and customer service, to drive coordinated business growth efforts.
Performance Metrics: Set measurable goals and targets for business development initiatives, regularly monitoring progress and adjusting strategies as needed.
Market Insights: Provide insights and recommendations to leadership based on market feedback, competitive analysis, and customer trends.
Networking: Attend industry events, trade shows, and conferences to represent the company, expand networks, and stay updated on industry trends.

Qualifications

Bachelor's Degree in Business Administration, Marketing, or a related field.
4 - 9 years relevant work experience.
Proven experience in business development, sales, or related roles, preferably in a B2B environment.
Strong track record of achieving and exceeding sales targets and revenue goals.
Exceptional negotiation, communication, and interpersonal skills.
Strategic thinker with the ability to identify and seize opportunities.
Excellent presentation and proposal development skills.
Analytical mindset with the ability to analyze market trends and competition.
Self-motivated and results-oriented individual with strong leadership qualities.
Ability to travel as required for client meetings and industry events.

Benefits

Competitive salary with performance-based bonuses.
Professional development opportunities to enhance leadership and business development skills.
Opportunity to work with a dynamic and collaborative team.
Chance to make a significant impact on the company's growth and success. more

Position Overview

We seek a dynamic and empathetic Customer Support Representative to join our team and provide exceptional assistance to our valued customers.
The ideal candidate will be a patient and effective communicator, capable of resolving customer inquiries and issues promptly and professionally.
As a Customer Support Representative, you will play a pivotal role in maintaining... customer satisfaction and loyalty, while contributing to the overall success of our company.

Responsibilities

Respond promptly and courteously to customer inquiries via various communication channels, including phone, email, live chat, and social media.
Address customer concerns, provide accurate information, and offer appropriate solutions to meet their needs.
Troubleshoot technical issues and guide customers through step-by-step resolutions.
Collaborate with other team members, including technical and sales teams, to ensure seamless customer experiences.
Maintain comprehensive and accurate records of customer interactions and transactions.
Identify and escalate priority issues that require urgent attention.
Keep up-to-date with product knowledge and company policies to provide accurate information to customers.
Participate in training sessions and workshops to continuously enhance your customer service skills.
Proactively gather customer feedback and suggestions, communicating trends and insights to relevant departments.
Strive to achieve and exceed individual and team performance goals and targets.
Contribute to the development of customer support resources, such as FAQs and knowledge base articles.

Qualifications

Master's or equivalent; and University / HND Degree preferred.
2 - 6 years relevant work experience.
Proven experience in a customer support role or similar customer-facing position.
Excellent written and verbal communication skills in [Language(s)].
Strong problem-solving skills and the ability to think critically under pressure.
Empathetic and patient demeanor, with the ability to diffuse tense situations and provide reassurance.
Familiarity with Social Media engagement
Basic technical knowledge to troubleshoot and guide customers through common issues.
Ability to adapt to a fast-paced and ever-changing environment.
Strong organizational skills and attention to detail.
Ability to work independently and collaborate effectively within a team.
Flexibility to work in shifts, including weekends.

Benefits

Competitive salary and performance-based incentives.
Comprehensive training program to develop and enhance your customer service skills.
Opportunities for career growth within the company
Friendly and inclusive work environment
Employee assistance program for personal and professional well-being. more

Job description

IT support staff members will be in charge of ensuring that computer networks, switches, routers, as well as the internet operate without hiccups and that users get the most out of them.
Set up a computer LAN for a new outlet and assist staff with daily operations and system support.
Concurrently address i.t. issues
Examine the hardware and software components'... performance
Regularly perform network backup activities.
Setting up computer networks, systems, printers, scanners, and other devices and software
Preparing for and executing planned maintenance upgrades
Limiting access to unauthorized individuals, sites, and downloads.
Making accounts for staff members, teaching them how to log in, and handling any issues that may arise
Set up and educate users on various applications
Resolve software and hardware problems.
Examining, identifying, and resolving computer software and hardware issues
Upgrading and fixing equipment

QUALIFICATIONS
Requirements

BSc in Computer Science/Engineering, Electrical/Electronic Engineering or related field
Minimum of 2 years’ cognate experience
Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
Good interpersonal skills, should be able to interact with all staff across all level and cadre
Creative, open to new ideas and ability to multi-task effectively more