Reports To:  RADIOLOGY MANAGER
JOB PURPOSE
To work as a member of the multi-disciplinary team in the provision of a safe, efficient and high-quality diagnostic imaging services while developing and maintaining high standards of patient care amongst peers and colleagues and support the department in achieving the departmental and hospital objectives.
MAIN DUTIES AND RESPONSIBILITIES.

Use... technological equipment i.e., ultrasound, X-Ray, CT-Scan, MRI and other imaging modalities at hospitals disposal to diagnose a disease.
Develop films and process digital images to obtain high quality radiographs which are presented to physicians for interpretation.
Explain to patients the details of a radiographic procedure as well as provide answers to their enquiries.
Interact with patients to offer them psychological support and reassurance.
Record and store patients’ examination results ensuring compliance with Data protection Act and Patient Confidentiality codes.
Ensure compliance with established safety regulations and procedures when operating radiation equipment to prevent ill exposure to ionizing radiation.
Inspect diagnostic equipment to identify faults and see that they’re fixed.
Set accurate radiation levels in accordance with established standards and obtain patient consent prior to diagnostic imaging to fulfill legal requirements.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Diploma in Medical Imaging Science, Diagnostic Radiography.
At least 2 years’ experience in a busy hospital environment.
Knowledge and experience in Ultrasound and CT-Scan will be an added advantage.
Must have a valid practicing license.
Female applicants are encouraged.

KEY JOB REQUIREMENTS

Excellent customer service skills.
Good interpersonal skills and a team player.
Good Ultrasound scanning, CT-Scan and IT skills. more

Reports:  Chief Executive Officer
JOB PURPOSE
Reporting to the Chief Executive Officer, the candidate will lead the development and execution of the hospital’s business development strategy with an aim of growing and sustaining the business to help the hospital meet its budgetary obligations. .
MAIN DUTIES AND RESPONSIBILITIES 

Development and execution of hospital Business Development... strategy.
Develop a growth strategy that is aligned to the organization’s values.
Tracking and analyzing market trends, monitoring the competition, and developing strategies for growing the business.
Conduct research to identify new business opportunities/ markets, and current customer needs that will inform the development of new products and review existing products to ensure that they are aligned to customer needs and market realities.
Lead in the development of new products and packages and review of existing ones.
Lead business engagement with corporate and various target market to identify growth opportunities. 

Growth of Outreach activities to the hospital.

Develop and execute an effective strategy that will increase the conversion of outreach referral bookings to actual consultations.
Timely reporting of Monthly and YTD referrals from the outreach activities.

Corporate Relationship Management.

Develop a business strategy for engagement with industry stakeholders.
Establish and maintain relationships with key decision-makers within the corporate partners to grow and maintain the business portfolio.
New account opening and management and renewing the expired ones.
Gathering intelligence on the sectoral trends.
Hospital Services and Facilities Marketing.
Developing key relationships with private doctors, other referring hospitals, evacuation companies and medical tourism agents to position the hospital as the facility of choice.
Work with the Communications team to develop relevant collateral and public information.

Doctors’ Relations

Building relationships with referring doctors to understand and meet their needs.
Identifying the relevant Continuous Medical Education (CME) needs and working with the team to deliver them to build relationships.
Bridging the relationship between doctors and corporate partners.
Teamwork and Cohesion.
Develop and maintain relationships with various internal and external stakeholders. 

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Bachelor’s degree in business/ marketing or a related field from a recognized university.
Relevant professional qualifications with active membership in a professional body.
Have at least 5 years’ experience in a business relationship/business development or marketing role gained in a customer-focused environment and possess proven and effective long-term relationships skills with a wide range.
At least three (3) years’ experience as Head of Department.
Health sector knowledge with good understanding of business dynamics of the industry will be an added advantage.
Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources.

KEY JOB REQUIREMENTS

Must have strong work ethics.
Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources.
Possess excellent spoken and written communication skills and with a proven ability to present to high-level stakeholders in a confident and mature manner.
Strong market research and analytical skills and an ability to prepare concise reports on research findings.
Comprehensive report writing skills.
Experienced in handling corporate business with extensive networks in the sector.
Exposure in working in a Multicultural work environment.
Dynamic, ability to multi-task and work under pressure.
Excellent interpersonal skills and ability to effectively manage internal and external customers.
A genuine team player with a willingness to support colleagues during times of demand and readily contributing to the development of yourself and your colleagues.
Excellent interpersonal & Communication skills more

JOB PURPOSE
Responsible for providing leadership and management oversight of the pharmacy services department and ensure delivery of quality and efficient pharmacy services in line with the established protocols and the Hospital’s patient care objectives and the licensing board guidelines and policies.
MAIN DUTIES AND RESPONSIBILITIES

Ensure compliance with professional and legal practice and... standard operating procedures
Fill prescriptions for inpatients and outpatients
Attend ward rounds and participate in multidisciplinary patient care.
Conduct drug utilization reviews
To serve as an active member and to give professional advice to the Antibiotic Stewardship, Medicines and Therapeutic, Infection Control, and other Advisory Committees
Undertaking clinical checks on all treatment sheets and prescriptions for suitability of treatment.
Monitor drug therapy and carry out clinical pharmacy interventions for both in patients and outpatients in liaison with the patient care team.
Reporting, Monitoring and analysis of medication errors, adverse drug reactions and other quality and patient safety indicators.
Prepare and submit all monthly, quarterly, and annual reports in line with requirements.
Carry out medication use counselling and adherence monitoring for patients on chronic treatment.
Ensure institutional compliance with antibiotic stewardship guidelines restrictions
Undertake medication reconciliation during patient admission and discharge.
Participate and supervise staff in sterile compounding, chemotherapy reconstitution and extemporaneous preparations.
Provide information and education on drugs and medication therapy to patients, healthcare workers and other hospital personnel.
Conduct continuous professional development sessions for pharmacy staff.
Any other duties as may be assigned from time to time.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Bachelor’s Degree in Pharmacy from a recognized institution
Valid membership and hold a practicing license with the Pharmacy and Poisons Board of Kenya.
Possesses a valid practicing license from the Pharmacy and Poisons Board of Kenya, which must be available for use by the hospital if needed.
MBA is an added advantage
A minimum of two (2) years clinical pharmaceutical experience in a busy hospital.

PERSONAL CHARACTERISTICS & BEHAVIORS

Knowledge of pharmacokinetics, pharmacology, and pharmaceutics
Stock management skills
Strategic thinking and problem-solving abilities
Superior Interpersonal and organizational skills
Excellent communication and presentation skills
Decision making and judgement skills
Analytical skills
Good Leadership skills more

JOB PURPOSE
To ensure continuous favorable business growth for the hospital as well as favorable customer retention through innovative, strategic, cost-effective and high impact activities and engagements on all the digital platforms the hospital is engaged in.
MAIN DUTIES AND RESPONSIBILITIES

Ensuring continuous growth of the hospitals digital brand through increase of followers and overall... outreach in line with hospital’s Marketing Plan.
Addressing all online inquires and managing business leads that originate from such avenues with the aim of increasing hospital business.
Ensuring timely completion of creative artworks and designs required for various campaigns, promotions.
Responsible for addressing videography and photography needs of the hospital.
Advising and formulating strategic and innovative digital advertising and Marketing campaigns for the hospital.
To ensure that the company website is easily found by the target audience
To optimize website structure and content to drive relevant traffic to the website.
She/he will be responsible for website content and for creating and implementing content strategy in order to ensure online objectives are achieved
Execute e-commerce and social media strategies to meet revenue and growth targets.
She/he will be responsible for managing online presence and company brand by using social network tools such as Facebook, Twitter, Instagram and LinkedIn.
The digital Marketer will be responsible for converting an online visit into online sales
Play a key role in the strengthening and implementation of the company’s strategy
Website data management and analysis.
Strategy implementation and monitoring through data analysis and SOI
Continually drive improvements in the user experience and customer journey across all online touch points, in order to drive conversion rate optimization and revenue
Ensuring that payment options and promotional tabs are configured correctly.
Monitoring website traffic and customer reviews to gauge responses to site updates.
Analyzing sales-related data to predict future sales
Collaborate with the team on improving marketing materials based on insights from the field.
Always understand the current market trends including competitors and communicate such information to the management team.
Provide excellent customer service and management to all customers
Other strategies include video Marketing. Influencer marketing, Programmatic advertising, Affiliate marketing, and pay–per–click advertising
Ensuring existing accounts are active and trading favorable volumes with the hospital in line with facility targets, through constant engagements, follow-ups, updates, courtesy engagements and health talks.
Management of feedback.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Bachelor’s Degree in BBIT, Marketing& Communication, or any other Business related field.
Knowledge in graphic designs.
At least 2 years of experience in Digital Marketing.
Experience in hospital set-up will be an added advantage.
Excellent data analytics and excel proficiency is a plus.

PERSONAL CHARACTERISTICS & BEHAVIORS

Demonstrable understanding of the strategic role of marketing and communication to impact on business results
Excellent writing and editing skills
Problem-solving and analytical skills to interpret sales performance and market trend information.
Must have the ability to develop and successfully execute and track marketing campaigns
Excellent planning, and organizational skills with high integrity
Good interpersonal skills.
Able to work responsibly under pressure and unsupervised
Quick decision-making capabilities.
Good understanding of the importance of customer experience.
Experience in developing marketing and sales strategies.
Negotiating skills more

JOB PURPOSE
To manage Human Resource Functions in the hospital through formulation, implementation, education, monitoring, reporting and custody of policies, procedures, documents and best practices.
MAIN DUTIES AND RESPONSIBILITIES
LEAVE MANAGEMENT

Ensuring leave schedules are done yearly and adherence to the same
Assist in monitoring leave liability and sending monthly reports to various... heads of departments.

STAFF RECORD MANAGEMENT

Maintaining and processing accurate and complete HR and employee records, custodian of employee’s data, process documentation and prepare reports relating to personnel activities.

COMPENSATION AND BENEFITS

Work with the HRO and HRM to ensure monthly payroll is processed on time by providing information on any changes that may affect payroll (New hires, exits, salary increment, surcharge etc.)

RECRUITMENT, SELECTION AND PLACEMENT

Assist in recruitment and selection process in collaboration with Heads of departments.

EMPLOYEE RELATIONS

General administrative tasks in HR department

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Diploma in Human Resource Management.
Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
At least 1-2 years working experience.
Experience in a busy hospital set-up will be an added advantage.

KEY JOB REQUIREMENTS

Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement, and learning. more

JOB PURPOSE 
To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.
 MAIN DUTIES AND RESPONSIBILITIES 

Ensuring every customer of Premier Hospital receives the Premier Experience.
Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their... families.
Develop decision support reports using findings from analysis of trends in complaints to mentor individuals and departments to develop appropriate service action plans.
Developing customer experience reports that will assist the hospital management in decision making processes.
Manning the customer experience desk, handling inquiries and information management in line with customer requirements.
Handling customer complaints to completion in-line with the hospital Customer Experience policy.
Consult, collaborate and cooperate with departmental heads to improve the quality, effectiveness and efficiency of customer experience, with the aim of achieving and sustaining world-class levels of Customer Experience.
Responsible for facilitation of smooth operations in the Outpatient Department ensuring a “conveyor-belt” like, cyclical movement of patients in the shortest time possible.
Ensuring the accurate use and compliance of QMS throughout the hospital.
Benchmark customer experience practices with world class organizations.
Ensuring smooth organization and coordination of consultant clinics within the hospital alongside the Clinic Coordinator.
Conducting regular ward rounds in conjunction with other team leaders to interview patients, inquire about their respective experiences’ and address any matters that may require immediate attention.
Developing the monthly customer experience staff Rota’s and duties.
Ensuring the hospital’s customers’ best interests are upheld at all times within the policies and framework of the hospital through regular interactions with them.
Overseeing the overall operations of all functions related to customer experience throughout the hospital including but not limited to the CX desk, Switchboard, Concierge function, feedback mechanisms, customer complaints, departmental meetings and staff performance appraisals.
Ensure training of all hospital staff on customer experience.
Advising the hospital management on matters pertaining to customer experience.
Ensuring the continuous improvement of customer experience standards throughout the hospital.
Representing the (hospital) customer experience department in various internal and external forums.
Any other duties and responsibilities that may be allocated in furtherance of Premier Hospital mandate.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Minimum education level of Diploma/Degree in hospitality or related field.
Customer Care training.
3 Years working experience , 1 year in a supervisory role.

 PERSONAL CHARACTERISTICS & BEHAVIOURS

Customer experience training and excellent customer handling skills.
Strong leadership skills.
Strong management skills.
Strong possession of general knowledge and current affairs.
Excellent written and verbal communication skills.
Ability to communicate with customers and relay correct information.
Ability to plan and build strong teamwork, work under pressure to maintain excellent customer experience.
Excellent problem solving and negotiating skills.
Excellent critical thinking skills.
Excellent decision-making skills with creative ideas that are customer friendly and in line with hospital CX goals. more

JOB PURPOSE 
Support the delivery of quality health care by ensuring that Equipment, Plants, Installations and the Facility and Environment of Care are functional, in good working state, and in serviceable conditions at all times.
 MAIN DUTIES AND RESPONSIBILITIES 

Inspect buildings’ structures to determine the need for repairs or renovations.
Ensuring that facilities meet government... regulations, environmental, health and security standards.
Development and adherence to an operating budget for the facility.
Verify equipment and plant specifications against order.
Undertake (or participate in the installation by suppliers), Commissioning and demonstration of medical equipment.
Plan for and perform preventive maintenance or service as required by various equipment, facility, installations, and environment of care.
Test and calibrate components and equipment following manufacturers’ manuals and troubleshooting techniques using hand tools, power tools and measuring devices.
Inspect and test malfunctioning medical and related equipment following manufacturers’ specifications.
Disassemble malfunctioning equipment; remove, repair and replace defective parts.
Develop SOPs, standard guidelines for the department in various sections.
Support procurement and clinical Departments in recommending equipment specifications and offer technical assistance in selection and sourcing of equipment.
Cost Management: Ensure proper processes are in place to control costs.
Participate in the procurement committee/meetings for hospital equipment.
Perform departmental equipment inventory and submit relevant reports.
Perform weekly Radom check of medical equipment to ensure that they are safe for use.
Develop a risk mitigation strategy such as disaster planning, fire drills etc.
Oversee and supervise team of maintenance technicians and external contractors.
Any other duties and responsibilities that may be allocated in furtherance of Premier Hospital mandate.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Minimum education level of Degree in Bio Medical Engineering or related field.
3 Years working experience , 1 year in a supervisory role in a busy Hospital Set Up.
Registered by Association of Medical Engineering of Kenya (AMEK).

 PERSONAL CHARACTERISTICS & BEHAVIOURS

Strong leadership skills.
Strong management skills.
Excellent written and verbal communication skills.
Ability to communicate with customers and relay correct information.
Good time management skills
Ability to work in a fast-paced work environment.
Analytical skills and precision
Creativity and critical thinking
Problem solving and decision-making skills.
Project Management skills
Meticulous and logical approach to work
Ability to work under pressure.
Organization, time management, and the ability to handle a complex, varied workload.
Ability to plan, organize, prioritize, and work both collaboratively and independently to meet deadlines. more

JOB PURPOSE 
The Dispatch officer will safeguard the company’s revenue by ensuring that all finalized invoices are correctly documented both physically and on online platforms and are timely shared with the correct recipients and documented for reference.
 MAIN DUTIES AND RESPONSIBILITIES 

Liaise with the Revenue /Claims Vetting Officers in resolving problems with respect to un-dispatched... invoices.
Record and review all incomplete invoices for reporting and follow-up.
Maintain records and keep safe custody of all dispatch files i.e physical dispatch sheets.
Prepare a daily, weekly, and monthly report on invoices status.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Degree in finance/accounting or its equivalent from a reputable institution.
CPA part 2
Insurance training will be an added advantage.
2-3 Years’ experience in handling claims in a busy hospital.

 KEY JOB REQUIREMENTS

Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement, and learning. more

JOB PURPOSE 
The Claims Vetting officer will safeguard the company’s revenue by ensuring the following: that all physical claims and online billing platforms reflect the correct documentation, data input and attachments to support the claim including Diagnosis, claim forms, billing amounts, member details, and benefit utilization by ensuring that all insurance guidelines on scheme have been... followed to ensure adherence to SLA as per contract for all insurance, corporate and NHIF billings.
 MAIN DUTIES AND RESPONSIBILITIES 

Perform review of patient identification documents for authenticity.
Ensure all the required claim documents are filled in by patients and doctors for forwarding to the insurance and the correct documentation is reflected on all online platforms.
Confirm complete processing of all outpatient and inpatient documents received before dispatch.
Liaise with other departments in resolving problems with respect to invoices, claim documentation and online billings.
Ensure completeness and accuracy of claims and invoices (ensuring pre-authorization and/or LOU, signing by the doctor and client claim and bill, presence of diagnosis, co-pay and clear case notes and discharge summary, membership/policy number, claim is within the limit) and presence of smart reports and off smarts where applicable.
Ensure all IDS (Internal Dispatch Summary Reports) are acknowledged via signing and a copy scanned and filed.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Bachelor’s in business administration -Finance option/ Higher Diploma in Business Administration- finance option or its equivalent.
CPAK/CCP Professional
Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
2-3 Years’ experience in handling claims in a busy hospital.

 KEY JOB REQUIREMENTS

Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement, and learning. more

JOB PURPOSE 
The Clinical Vetting officer will safeguard the company’s revenue by ensuring that all the necessary medical services in the patient care journey both for Inpatient and Outpatient billings are supported for the general and specific insurance guidelines including diagnosis, pharmacy, lab requests, nursing services, nutrition, radiology, doctors’ specialist, ambulance, and... physiotherapy.
 MAIN DUTIES AND RESPONSIBILITIES 

Create and implement a billing guide with checkpoints that can guide revenue officers on any under billings or over billings.
Act as interface and Communicate with Patients, Doctors, and departments regarding professional billing and claims operations.
Work with appropriate departments to create appropriate hospital packages (Inpatient and Outpatient) and the continuous review of the same to ensure that they remain competitive by benchmarking against similar systems.
Review capitation/fixed cost bills to ensure justification of crossed bills.
Ensure that all billings for services including procedure fees, doctor’s fees and support services like ambulance and nursing fees are as per agreed and contracted rates and communicating to insurances on patient management and care.
Confirm a clear and adequate diagnosis has been attached both on the physical documentation and the online platforms to support the pharmacy, lab, specialist, and other support services and that the same are payable by the insurance and advice on preauthorization.
Ensure that all drugs and non-pharmaceutical products dispensed are not exclusions for the general and specific insurance guidelines.
Correct any medical mismatch between diagnosis and treatment or procedure requests before dispatch.
Respond to insurance clinical queries arising from time to time.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Degree/Diploma in nursing or clinical Medicine from a reputable institution.
Basic understanding of the concepts of insurance.
Finance or Accounting training will be an added advantage.
2-3 Years’ experience in handling claims in a busy hospital.

 KEY JOB REQUIREMENTS

Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement, and learning. more