Job Description

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications
Minimum Qualifications

NQF Level 5 (FAIS qualification advantageous)

Experience Required

Client Coverage

Personal and Private Banking

1-2 years

Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

Additional Information
Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Examining Information
Exploring Possibilities
Following Procedures

Technical Competencies:

Application & Submission Verification (Business Banking)
Banking Process & Procedures
Customer Acceptance & Review (Consumer Banking)
Customer Understanding & Product Knowledge ( Consumer Banking)
Processing