Job Summary

Delivery of IT Support services to internal users, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording, and administration

Duties & Responsibilities

Installing and configuring computer hardware, software, systems, network printers, and scanners
Responding in a timely manner to IT service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing IT equipment as necessary & Testing new technology
Training of users on new IT initiatives
Maintaining & supporting Active Directory services in your organization as well as configuring users on these services
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Provide Level-1/2 support and troubleshooting to resolve issues
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system
problems.
Replacing faulty network hardware components when required.
Maintaining, configuring, and monitoring virus protection software and email applications.
Monitoring network performance to determine if adjustments need to be made.

Requirements

Candidates should possess a Bachelor's Degree qualification with 2 - 3 years work experience.