Description
Equity Afia (EQA) was established in 2015 under the umbrella of the Equity Group Foundation in response to the growing need for affordable and accessible quality healthcare for Kenyans.
The Equity Afia clinic network has over 77 medical centers in 26 counties across the country operated in a franchise model. The facilities are run by qualified and experienced doctors who are alumni of the Equity Leaders Program to offer affordable high-quality integrated standardized health services.
Department: Equity Afia Limited
Responsibilities
The Quality and Patient Safety Coordinator will support Equity Afia Quality Assurance and Patient Safety initiatives. S/He will be responsible for the effective application of quality standards and procedures to strengthen clinical services offered by Equity Afia. S/He will collaborate with other departments & support the implementation of quality improvement initiatives in Equity Afia medical centers. The position holder will report to the Head of Clinical Services.
Responsibilities include:

Leading Clinical Quality Improvement initiatives in line with the goals of Equity Afia to offer comprehensive affordable high-quality services & drive continuous improvement.
Implement quality and patient safety audit framework for Equity Afia network
Lead facility participation in the institutional quality improvement and patient safety agenda.
Effectively manage patient/client complaints and incidents.
Development and implementation of clinical guidelines, SOPs, and protocols, ensuring they are in place, implemented, monitored, revised, and updated as necessary.
Leading Continuous Medical Education programs and other relevant learning programs in the network.
Contributing to exemplary customer experience at Equity Afia by addressing relevant customer concerns timely ensure sustained high customer satisfaction.
Preparing timely clinical and quality reports as due daily, weekly, monthly, quarterly, and monthly.
Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.

Qualifications

Bachelor’s degree in Medicine (MBChB, MBBS, MD)
Master’s degree - MBA, MMSc Msc, Health Systems Management presents an added advantage.

Experience / Competencies

3 years’ post-qualification experience in a busy hospital set-up
Experience in supervisory / management role in healthcare context.
Strong communication skills (spoken and written).
Experience and strong competence in analysis & report writing.
Proficiency in Microsoft applications including Word, Excel, and Outlook.
Demonstrated ability to prioritize clearly, oversee multiple tasks, set clear objectives & work across teams.
Capacity to work under pressure and manage personal stress levels.
Creative, open-minded, flexible, and self-learner.
Team-player with good inter-personal skills.