Job Description

Drive the achievement of the operational targets for the Hub.
Coordinate the activities of Hub Attendants to ensure that defined targets are consistently met.
Ensure adequate brand visibility through appropriate marketing and communication styles
Ensure a smooth recruitment and onboarding process
Maintain a pipeline of possible Hub Assistants
Ensure compliance to Policies, Processes and Procedures
Ensure that all complaints/inquiries/escalations are resolved timeously
Carry out all required checks before setting up any Hub in any location
Carry out a comprehensive local risk assessment
Ensure the Hubs are well funded for each day’s operations
Ensure that the Customer Loyalty program is properly implemented and operationalised
Assist in mopping up cash and/or making cash available to Hub Assistants as needed
Build and maintain relevant local strategic partnerships
Carryout periodic cash-count based on agreed Service Level Agreement
Assist the Hub Assistant in resolving all conflicts (local or law related)
Ensure the regular monitoring of Hub Assistants to ensure compliance to applicable PPPs
Provide regular reports on performance and other metrics.
Ensure flow of information to and from the Hub Attendants.
Ensure that all disputes are fully settled timeously
Provide periodic reports and analytics
Perform other duties as assigned by the Local Government Supervisor.

Requirements

Interested candidates should possess a BSc / HND in relevant fields with 0 - 2 years work experience.