Job DescriptionsCall Center and Customer Service Job Descriptions
Customer Service Representative Job Description
Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description.
focused photography of a Customer Service Representative on duty wearing glasses and sitting in her workstation
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

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Customer Service Representative Job Description Template
We are hiring a customer service representative to manage customer queries and complaints.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.