DUTIES AND RESPONSIBILITIES

Provide timely technical support to clients and internal teams, resolving hardware, software, and network issues.
Install, configure, and maintain computer systems, printers, and other IT equipment.
Assist with software updates, backups, and system maintenance.
Respond to support requests through email, phone, or in person, and document all issues.
Train end-users on basic software and hardware functionalities.
Maintain accurate logs of system performance, issues, and resolutions.
Ensure adherence to IT policies and procedures.
Escalate complex issues to senior IT staff when necessary.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree or Diploma in ICT or a related field.
1-2 years of experience in an ICT support role handling technical issues with clients.
Strong knowledge of operating systems (Windows, MacOS, etc.) and common software applications.
Familiarity with basic networking concepts (LAN, WAN, VPN).
Good communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving skills with a customer-focused approach.