The purpose of this role is to lead the warehouse operations function outlet in Mombasa. The showroom is a significant channel for Our client, and handles a large volume of sales.
The holder of the role will be a key member of the team that is transforming Our client. The ideal candidate will be someone with significant retail experience, ideally as a warehouse/store manager in a related field. This role is an opportunity to utilise your existing skills and take on additional administrative and management responsibilities.

Responsibilities:

Compiling customer invoices with their goods return and forwarding them for payment
Handling of customer complaints as they arise.
Team Leadership:Manage performance, coach staff, and find ways to improve sales activities.
Administration Duties:Supervise company reception activities, and other front-office administrative activities.
Goods dispatch & order fulfilment:Planning manpower to fulfil picking lists for dispatch within agreed timelines. Coordinate logistics to ensure timely dispatch.
Storage, security and stock control:General warehouse management, including space allocation, location optimisation, and housekeeping. Optimise storage locations and space allocation. Ensure stock is secure and eliminate pilferage. Stock counts, audits, and checks
Stock planning:Together with production and sales, plan target stock levels for all SKU. Approving special order requirements (e.g., single colour, or exceptional customer requests)
Improvement Projects:Initiate and / or supervise improvement projects; whether relating to the physical environment, products, sale processes, communication, or any other area.
Other: Involvement in cross functional projects, or other responsibilities, from time to time.

Skills & Experience:

We value people who are extremely ambitious and have a track record of high-performance, with the ability to develop alongside the business, and are able to continually step out of their comfort zone in order to engage in personal growth.

Undergraduate or higher qualification from a highly regarded university.
A track record of high-performance in a related role.
Retail experience preferred, especially store management.
Hands-on sales experience, including building customer rapport.
A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.
A bias for action, with the ability to operate in an ambiguous environment, where we will sometimes have incomplete information for decision making.
A change maker, who is comfortable in a dynamic environment (e.g. start-up / scale-up) or an organisation undergoing significant change.

Preferred Skills & Experience:

Experience working with a performance management structure and delegating responsibilities to staff.
Experience working in or managing basic goods production / assembly processes.
Experience with continuous improvement methodologies preferred, but not essential.