Job Summary:

As Deputy Director, you will oversee all aspects of service delivery and plays a key role in ensuring that INSO provides the best support possible to NGOs through services to beneficiaries in the regional security environment. Specific responsibilities include implementation and monitoring of services delivery, management of program team and support to broader program strategy development and implementation.
You should have a strong background in NGO safety and security, be outgoing, inquisitive and detail oriented, and have significant experience building and leading high performing teams. In addition, you will need to analyse complex security issues and contexts and share INSO’s commitment to humanitarian principles.

Major Responsibilities:
Team Leadership and Management

Direct management of the program team- Safety Advisors, Training Manager, Information Manager; including recruitment, training, orientation, and on-the-job mentoring
Steering the program during the Country Director’s absence

Service Delivery

Editorial responsibility for bi-monthly analytical report
Support the Country Director in the preparation of quarterly reports and monthly CD meetings
Supervise and provide quality assurance of INSO service delivery and products
Along with the Information Manager, ensure the Conflict Humanitarian Data Centre is up to date and that all standards and internal protocols are respected
Represent INSO and liaise with third parties, including NGOs, the UN and international donors

Program Development

Support program development and implementation
Develop and implement internal security management policy, SOPs and guidelines

Requirements

Exemplary command of English
Graduate level education or equivalent work experience
Significant experience in insecure/conflict-affected environments with progressive seniority
Proven writing, editing, and analytical skills and a keen eye for detail – the position involves substantial report editing and reviews
Acceptance and strong understanding of humanitarian principles
Thorough understanding of humanitarian access issues
Demonstrable understanding of humanitarian safety practices and their application
Mature leadership and staff management experience in multi-cultural settings
Excellent networking, diplomatic, and representative communication skills

Preferred Characteristics

Experience working in Nigeria or Lake Chad Basin with demonstrable understanding of the context
Experience in staff capacity development and training
Experience with NGO project management, including donor reporting and relations
First-hand experience of crisis management
Existing information networks
Detailed understanding of INSO mandate & services

Key Personal Competencies

Good listener
Effective communicator
Excellent analyst
Team player
Excellent interpersonal skills