Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPAs)
Online Content Delivery 

Load Online Content on systems: Oracle/ATG across all Online Platforms  
Work with IS teams to streamline loading and update of content for Online platforms    
Work with a team of Product Owners and eCommerce and Design teams, responsible for collection and quality of product attribution and photography or samples as well as product updates for all Online environments  
Own and manage workflow for all products on the company website inclusive of products, combos, collections and style variants. Prioritize workload as required to align with Online initiatives 
Partner with Copy team and Photo Studio to ensure product enhancements are tested, signed off and implemented on time and accurately. Own web enablement of product  
Partner with eCommerce Device Management, Design and UX to continually improve the product detail page content and experience, to optimize conversion 
Work with and influence Design Studio peers to improve product imagery produced internally, providing direction on needs for site including silo, detail and environmental imagery needs to improve the product page experience.  
Assist with maintaining the partnership with vendor base and Device team on collection of product attribution and images or samples, drive timely acquisition and execution, accurate content and photography and lead change management with the team as necessary for product changes  
Support the evolution and updates to Attribute Forms by product type to continually improve both quantity and quality of data for product pages and date use by other internal teams. Ensure data is captured in ways to improve PDP accuracy and automation, site facets and filter experience, and SEO value 
Assist with the management of operational workflow tools including but not limited to Dashboard, OHNO Report, Workflow, Content Aggregator Reports, Content Needs Report, Rolling Change/Reused SKU log, SVC/Combo/Collection and PCR Workflow 
Perform product QA analysis when enhancements are made and products are added 

Stakeholder Relations 

Work cross functionally and with outside sources to seek out tools or enhancements to increase team efficiency, reduce time to site and improve data accuracy 
Represent team and participate in eCommerce meetings to share insights and ensure strategic alignment. Partner with eCommerce Merchandising to understand prioritization and manage changes to workflow as needed 
Partner with internal Legal team to understand and adhere to product detail page guidelines related to fact or nutritional labels, warranties and other information required on the site 
Train team members on systems: Oracle/ATG, Cumulus, Sample Management System, Attribute submission etc

Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others  

Not applicable 

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision 

Passion for Online retailing, with a strong orientation in understanding and driving customer behavior 
Aware of competitive landscape and emerging trends for product pages 
Proficient in Microsoft Office  
Skill in building and maintaining solid working relationships with business partners and other team members required 
Commercial acumen 
Willing to think outside the box and challenge the status quo 
Excellent interpersonal skills including good written and oral communication, including Powerpoint presentations with proven ability to tailor messages, appropriately to the target audience 
Good understanding of the Digital landscape 

Key Deliverables 

Contribution to continuous innovation of online products and services for Consumers 
Improvement of processes or tools to improve customers site experience and product conversion 
Collection, update and enhancement of company website 
Completion of tasks/ assignments within agreed time frames 
Development and maintenance of productive and effective networks in the digital community 
Collaboration with Business Units, IT & Support areas 
Efficient and effective work delivery 
Effective building & management of relationships with internal and external business partners 
Creation of value to customers and the business 

Job Requirements (Education, Experience and Competencies)
Education: 

Bachelor's degree/ Diploma in Commerce (Marketing or Communication) or Bachelors’ degree in Science, Engineering or related field) 
Google Analytics certification would be advantageous 

Experience: 

Minimum 3 years in an E Commerce environment 
Skill in site navigation, Oracle/ATG platform essential 
SQL report writing and execution skills essential  
CMS experience essential  
Experience utilizing workflow tools or PIM preferred  
Knowledge of web technology (DAM and CMS) preferred 

Required Skills

Aware of competitive landscape and emerging trends for product pages
Commercial acumen
Passion for Online retailing
Proficient in Microsoft Office