Job Summary:
We are seeking a dynamic and results-oriented Branch Manager to lead our Kitengela branch. The successful candidate will be responsible for managing branch operations, driving sales and growth, ensuring excellent customer service, and overseeing a dedicated team.
Key Responsibilities:

Operational Management: Oversee day-to-day branch operations, ensuring efficiency and compliance with company policies and regulatory requirements.
Team Leadership: Lead, mentor, and motivate the branch staff to achieve sales targets, deliver exceptional customer service, and maintain high levels of performance.
Sales and Business Development: Develop and implement strategies to drive branch growth, attract new customers, and retain existing clients through innovative financial products and services.
Customer Relationship Management: Build and maintain strong relationships with clients, understanding their financial needs, and providing tailored solutions.
Risk Management: Monitor and manage branch risks, including credit risk, operational risk, and compliance risk, ensuring adherence to internal controls and procedures.
Reporting and Analysis: Prepare and submit regular reports on branch performance, including financial metrics, sales targets, and customer feedback, to head office.