Position Summary:

The Operations Intern will be a part of the internship program supporting the USAID mission in Kenya and Somalia. The position will report to their assigned supervisor and be based in MSI’s Nairobi field office, with the option to work remotely as needed. Internships require a minimum part-time commitment of 25 hours per week or a full-time commitment of 40 hours per week during regular business hours, 9:00 am – 5:00 pm. This is a paid position, and we anticipate the candidate starting soonest after presenting an offer. The ideal availability for this role is before October 23, 2023. All interested applicants who complete this online application process will be sent a screening questionnaire directly from a Tetra Tech email. Only candidates who complete this questionnaire will be considered for the position. 

Responsibilities:

Help manage administrative tasks, such as setting appointments and drafting correspondence.
Support the administration of work travel and provide logistical support such as receiving travel requests, tracking approvals, making bookings, arranging accommodation, processing payments, arranging travel itineraries, and compiling documents for travel-related meetings.
Manage travel expense reports and aid in processing reimbursement requests.
Aid in event planning for the client where necessary.
Support technical teams in meeting their operational requirements.
Draft communications, attend meetings, create draft minutes, and ensure prompt distribution of notes and follow-ups.
Maintain an efficient e-filing system to promote effective resource use.
Assist with payment and billing processes, working closely with the Operations team.
Manage the VAT refund process by completing DA-1 forms.

Qualifications:

Currently enrolled in a bachelor’s degree program in business administration or a related field required.
Currently enrolled in a master’s degree program in business administration or a related field preferred.
Experience in overall business operations is preferred.
Ability to work with non-governmental organizations, donors, development partners, or media organizations required.
Ability to multitask, prioritize, and work under tight deadlines required.
Ability to be proactive, solve problems, and work independently and in a highly collaborative environment required.
Ability to adapt to various demands, demonstrate a high level of client service and response, and handle confidential information discreetly required.
Strong oral and written communication, numerical, proofreading, attention to detail, and organizational skills required.
Proficiency in standard software applications including Microsoft Office Suite (Word, Excel, and Power Point) and Google Suite required.
Fluency in English required.