Job Description

An officer at this level shall:
Assist in planning for all ICT security and information governance services, in collaboration with other Units and units’ heads and thus contribute to its overall strategic planning;
Maintain appropriate security measures and mechanisms to guard against unauthorized access to electronically stored and /or transmitted patient data and protect against reasonably anticipated threats and hazards;
Set up, maintain and manage accounts and workstations;
Oversee and/or assist in performing on-going security monitoring of organization information systems;
Undertake application problem analysis and resolution for application problems in conjunction with the users and application suppliers;
Coordinate the implementation of ICT security & information governance services component of University strategic plan within its vision, mission and culture and other national and international frameworks;
Develop ICT application and service strategies and service level agreements, test and deployment plans regularly, in collaboration with business unit’s departmental heads, and other key stakeholders;
Ensure the exposure of all the management information systems and data information is protected for continuity of operations;
Ensure security through access controls, backups and firewalls Perform tuning, balancing, improvement, automation and usability of the existing software and ICT applications;
Administer and optimize database to support efficient data storage, retrieval, and manipulation.
Perform database backups, restoration, and disaster recovery procedures to ensure data integrity and availability in the event of system failures or disasters.
Simulate and model software and applications to fit end users in the different business units in order to facilitate timely and quality service delivery;
Work with ICT system vendors as required to configure, customize or upgrades to existing systems in order to fit different end user needs in the different Units and units;
Work with various departments and strategic management department business analysts to identify system requirement specifications based on business processes;
Stay current with cutting-edge enterprise systems technologies, advising management, and facilitating the implementation of new software tools for improved service delivery and conduct thorough reviews of existing systems across University units to identify areas for enhancement and propose effective strategies for improvement.
Set goals for Mean Time to Resolution for all support issues, including escalated incidents among different Units and units;
Ensure that the ICT systems Unit has all human and non-human resources required to provide ICT systems support services to other Units;
Coordinate and provide ICT systems support services and service delivery in the
University and ensure that they meet the expected standards and compliance;
Supervise ICT system administration and system security Unit staff together with their services, to ensure that they offer timely services within the expected standards;
Coordinate and provide continuous staff training and development in the ICT systems
Unit for their effective and efficient performance and productivity;
Ensure and provide continuous ICT systems services’ advisory service to Management and other Units and units and other stakeholders through the appropriate media;
Coordinate monitoring and evaluation of progress and achievement of the ICT systems
Unit’s programmes, procedures, processes and services, and prepare and disseminate periodic reports appropriately;
Assist with implementation of ICT application projects. Provide technical input where required;
Provide consistent and quality technical and/or hardware services advice for business improvement and compliance with agency rules/standards;
Ensure compliance through adequate training programs and periodic IT security audits.
These audits should be both internal and external in nature; and
Perform any other duty as may be assigned from time to time.

For appointment to this grade, one MUST have:

Bachelors Degree in Computer Science/Information Technology/ Electrical &
Electronics Engineering or equivalent from a recognized institution.
At least nine (9) years working experience in a relevant field.
Professional certification in ICT