Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of the customer calls with CFM.
Resolve assigned customer support cases that are preventing ACE from receiving payment from customers.
Resolve incorrect contact details and update with the correct information
Conduct customer training for stove usage
Conduct customer training for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM
Any other tasks assigned deemed necessary by management.