Job Description
KEY TASKS AND RESPONSIBILITIES
Operational Efficiency

Manage time, tasks and outputs to meet predetermined requirements, task cycle times and/or work deadlines.
Follows standardised processes, provides administrative support, delivers on daily production standards and adheres to service and quality standards in order to deliver on:
Daily processing of instructions and raw data into Hiport (cash entries, investments and settlements).
Preparation and timely dispatch of investment & withdrawal instructions to the various Custodians.
Daily Unit Trust pricing.
Daily cash account reconciliations.
Daily unit reconciliation between Hiport & Retail System
Month asset recon for custodian accounts
Queries management.
Relationship building by:
Providing telephonic and face-to-face service to internal & external stakeholders.
Managing the relationship with other departments.
Implement and adhere to internal processes.
Monitor system performance and recommend modifications so that the unit can take best advantage of information systems technology to meet the unit’s goals and objectives.
Take up and deliver on any other activities/projects that may be delegated by management.

Risk Management, Internal Governance and Compliance

Escalate risks/control breaks to management when identified.
Assist in management of those risk/control breaks.
Assist in audit management process as required by manager.
Compliance to all regulatory requirements and internal policies

Financial Management

Assist in management of unit’s budget by avoiding wastage of resources and managing own expenses.

SKILLS AND COMPETENCIES

Good communication skills (written & oral).
Computer literacy is essential.
Excellent Computer packages knowledge.
Good assessment, analytical and problem-solving skills
Ability to interact at all levels.
Financial management & report writing skills.
Proven planning, co-ordination and time management skills
Business Awareness
Attention to detail

KNOWLEDGE & EXPERIENCE & QUALIFICATIONS

At least 2 years’ relevant experience.
Knowledge of financial service operations
Technical Knowledge – product, process and KYC/AML compliance requirements knowledge.
Proficiency in the core Business Systems.
Business related Degree