Job Summary:
We are seeking a motivated and empathetic Customer Support Representative to provide outstanding service to our customers. The successful candidate will handle inquiries, resolve issues, and ensure customers have a positive experience with our company.
Key Responsibilities:

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
Document and track customer interactions and issues in the CRM system.
Collaborate with other departments to resolve complex customer issues.
Provide product information, troubleshooting steps, and general assistance to customers.
Identify and escalate priority issues to appropriate channels.
Follow up with customers to ensure their issues are fully resolved.
Contribute to team efforts by accomplishing related tasks as needed.

Qualifications:

High school diploma or equivalent; college degree preferred.
Proven customer support experience or experience in a similar role.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and ability to think on your feet.
Proficiency in using CRM software and other customer support tools.
Ability to multi-task, prioritize, and manage time effectively.
Empathy and patience when dealing with difficult customers.
Ability to work independently and as part of a team.

Preferred Skills:

Familiarity with customer Support.
Sales skill is an added advantage.
Bilingual skills are a plus.
Experience with remote customer support.

Location: Guzape, Abuja.