Responsibilities:


Greet members and visitors warmly, providing a welcoming and professional first impression for the gym.
Handle check-ins, membership inquiries, and direct members to the appropriate facilities or classes.
Answer incoming calls and emails, providing accurate information and assisting with inquiries regarding memberships, classes, and services.
Maintain a clean and organized front desk area, ensuring it reflects the gym’s high standards.
Handle daily transactions, including membership payments and class bookings, while maintaining accurate records.
Provide administrative support to gym management, including updating member records and handling scheduling needs.
Assist in managing gym supplies and liaise with the maintenance team to ensure facilities remain in top condition.


Requirements:


2 years’ experience in a front-of-house, receptionist, or customer service role, ideally within the fitness, hospitality, or retail sector.
Professional and polished demeanor with excellent verbal communication skills.
Strong customer service skills, with a positive and proactive approach to assisting members.
Ability to work efficiently under pressure, especially during peak hours.
Basic proficiency in MS Office Suite and experience with booking or scheduling software.
Flexible availability to work shifts, including early mornings and evenings.
Resides within a convenient commute to Westlands, ensuring reliability and punctuality.