Job Description

Help manage current customer accounts.
Deal with a high volume of inbound and outbound phone calls.
Maintain relationships with carriers and customers.
Provide exceptional customer service to customers and carriers.
Solve customer and carrier problems and help resolve issues.
Provide shipment quotes for customers and set up shipments as required by customers.
Excellent multitasking skills within their work space as well as computer software programs.
Be a professional representative of the company  that other employees look up to.
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers 
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments, exceeding customer service expectations
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Overseas communications, timely responses to emails and requests (internal and external)

Job Requirements:

High quality written and verbal communication skills
Ability to adapt to changes in the work environment
Accurate and able to produce quality work
Dependability
Problem solver
Ability to work in teams and open to others’ views
Show respect toward others with cultural differences
Quality decision making
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
Ability to apply common sense understanding