Duties and Responsibilities

Communicate with current and potential clients via telephone, email, online chat, or social media
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
Maintain a courteous and calm manner at all times to de-escalate stressful situations
Document personal information to create, update, or adjust customer accounts in line with set guidelines on the CRM
Prepare call-related information for purposes of auditing and reporting
Provide and respond to feedback about any aspect of the job or its duties
Suggest products and services to clients based on their requests and needs
Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
Documenting customer information according to the Lipa Later standard operating procedures

Required Qualifications

Minimum one year working experience in a sales related role
Strong communication and presentation skills
Sound judgment
Minimum Diploma in Business Management or its equivalent.