Job Re#24-25/05 

About the Opportunity


We are seeking an enthusiastic and passionate Sports Travel Consultant who will be responsible for designing, quoting and booking various inbound and outbound journeys for the sports and leisure division for B2B and B2C markets especially focused on the Sports and Events environment.


Specific responsibility/day-to-day activities


Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
Quoting of all services requested by clients/agents within the required turnaround time via Tourplan as well as manually as specified by the business 
Checking rates before quoting as dynamic rates may apply
Reservations of all services requested by clients/agents.
Full understanding and follow-through of all divisional procedures and policies.
Respond to written requests and provide written confirmations from agents or directly from clients.
Opening of client files according to the set Management standards while ensuring documentation management of all Reservations.
Loading reservations on Tourplan and Zoho 
Managing all aspects of Flight bookings with airlines 
Ensure confirmation of services with suppliers.
Stay in constant communication with clients/agents concerning the status of reservations, payment requirements, deadlines, and conditions of reservations. 
Ensure that all bookings are invoiced correctly, and provided to the clients, manage payments and account queries, and ensure prepayments are made on time.
Commitment to and building relationships with our client's preferred partners.
Ensure the negotiation and securing of the best possible rates while maintaining proper profitability margins.
Understanding supplier products as well as supplier strategy
To continually look at creative ideas and review products offered to clients, suggesting innovative solutions where necessary
Continuously develop product knowledge, attend industry events/seminars/conferences, and take part in supplier workshops, educational events, and trade shows.


Minimum requirements


A Diploma/Bachelor’s Degree in Tour operations, Hospitality, or a related field from a reputable institution of higher learning. 
4-5 years’ experience of Sports Travel Consulting experience in a busy environment. Sports Tourism experience is an added advantage 
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and effectively with Strong organizational, admin skills, and attention to detail.
Proficiency in Microsoft Office. Proficiency in reservations software is an added advantage
Show excellent interpersonal skills; be able to integrate well into a team environment whilst taking responsibility for their workload
Have a good understanding of sport in general
Demonstrate a proactive approach to their daily work whilst being able to prioritize tasks
Ability to build and develop relationships with colleagues, suppliers, and customers
Possess an outgoing and confident personality with a  ‘can-do’ attitude
Continuously developing their product knowledge and be committed to offering the customer the best possible experience