BRANCH MANAGER: – BM/08/23

The successful candidates will be responsible for steering the Branch into high level performance through proper supervision, people management and enforcing a customercentric culture at the Branch.

Key Duties & Responsibilities

 Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.
 Ensure the Branch attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio.
 Develop and maintain critical relationships at the Branch to enhance business Development
 Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
 Maintain a healthy balance of deposits portfolio on Church, SME, and Retail and Corporate deposits.
 Implement strategies on penetration of business segments, markets and sectors.
 Ensure growth of liabilities business including transactional, alternate and direct banking business.
 Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
 Ensure compliance with both internal and external regulatory requirements.
 Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.

Key Qualities, Qualifications & Competencies

 Must uphold strong Christian values, commitment and a passion for positive transformation of the populace
 A minimum grade of C+ (plus) in KCSE
 Undergraduate university degree in Business related field
 Professional qualifications in Credit Management (CCP) and/or Diploma in Banking is mandatory
 Minimum of 5 years banking experience; both in Banking Operations and Credit Management, 2 of which must have been in a supervisory or managerial position in a Micro Finance or Commercial Bank.
 Experience in a Micro Finance Institution will be an added advantage
 Must be adept in ICT, and working knowledge of T24 will be an added advantage
 Good people Management skills and proven ability to achieve results through others
 Have excellent negotiation, sales and marketing skills
 Strong customer centric skills
 Excellent report writing and presentation skills.
 Self-driven, results-oriented individual with a positive outlook
 Must have a clear focus on high portfolio quality and business profit
 Able to get on with others and be a team-player with excellent interpersonal skills
 Between 33 to 42 years of age