What you will do

 Transaction support services:  Assist Finance Analysts with disbursement transactions, including logging withdrawal applications and setting up loans' master data in the Bank's system. This includes updating data for various changes such as category overdraws, Designated Account ceilings, Loan Effectiveness Conditions, loan Closing Date extensions, and reallocations of category amounts.
 Electronic banking support services: Guiding and providing technical support to borrowers for setting up e-Disbursement and Client Connection user accounts, as well as offering training on the Bank's electronic banking platform.
 Client relationship maintenance: Serve as a solution provider for both internal and external clients, offering advice on loan portfolios and transactions matters.
 Central Services: Handle transaction processing and review work, such as Refunds and Adjustments, Special Commitment, and Trust Funds, and supports the Central WFACS-Trust Funds team on Grants implementation.
 Helpdesk support services: Act as the first point of contact for routine queries, operating the Helpdesk, and collaborating with Department’s Country Teams (comprising of Finance Officers and Finance Analysts) to guide clients.
 Data analysis and knowledge management services: Provide analytical reports to assist in decision-making and maintaining a knowledge repository for FAQs.
 Systems and applications: Work with the system teams in planning and testing application enhancements and upgrades, preparing Business Requirement Documents, and conducting user acceptance testing.

Selection Criteria

What you will bring
Experience & Education

 Minimum of 1 year of relevant work experience.
 Bachelor’s or Master’s degree in a relevant discipline (Ex. Finance, Accounting)
 Professional accounting qualification (CA, CPA, ACCA or an equivalent professional accounting qualification) is a plus.

Language:
The ideal candidate should have advanced fluency in both English and Portuguese, with the ability to clearly communicate in both written and spoken forms and to conduct meetings in these two languages. Proficiency level in these two languages will be tested during the recruitment process.
Knowledge and Skills

 Relevant knowledge of Generally Accepted Accounting Principles (GAAP), internal controls and financial management. 
 Ability to exercise professional judgment and appropriately interpret and apply operational policies, as they relate to disbursements and loan portfolio management.
 Strong quantitative skills with superior attention to detail and numerical accuracy.
 Strong analytical and conceptual skills with demonstrated ability to interpret data, assess issues, develop sound conclusions and formulate remedial measures.
 Ability to manage routine tasks, deal with rapidly shifting priorities, provide professional support to senior staff and deliver against ambitious deadlines.
 Capacity to work simultaneously, effectively and efficiently on a variety of diverse issues and tasks, independently adjusting priorities and achieving results with agreed objectives and deadlines.
 Strong client focus including good interpersonal, diplomatic and team building skills required for building and maintaining collaborative relationships and engaging courteously with clients and team members.
 Willingness to travel on mission and short-term assignments.

Abilities

 Strong communication skills, including the ability to explain and express views/opinions clearly and confidently.
 Ability to deal sensitively in a multi-cultural environment and build effective working relations with clients and colleagues.
 Willingness to work in different time zones – Given that the division is co-located in multiple cities in different time zones and borrowers are in different countries, candidates must be willing to work in different time zones especially the US EST time zone on an ‘as-needed’ basis.