Overall Responsibility
The successful candidate will be responsible for completing customer service tasks that ensure  customers have the information and assistance they need while maintaining the company’s positive  reputation.
Key Responsibilities:

Manage inbound and outbound calls
Obtain client information by answering telephone calls.
Follow communication scripts when handling different topics on the phone.
Inform clients by explaining procedures, answering questions and providing information.
Document all call information according to the acceptable standards.
Make follow up calls to check on the status of discharged clients.
Manage and resolve customer complaints as necessary.
Process booking and rescheduling requests.
Providing customers with the organization’s services information.
Update job knowledge by keeping abreast with the new services.
Any other duty as may be assigned.

Job Requirements

Degree or Diploma in Public Relations, Communication or any other relevant field.
Minimum 6 months of experience handling inbound and outbound calls in a call center  environment
Proficient in using call center systems and CRM software
Strong problem-solving skills and ability to resolve customer complaints
Ability to handle high call volumes and work under pressure
Fluent in both English and Swahili
Proficiency in Microsoft Office Suit