Job Purpose

Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
This role is critical in establishing a structured and compliant framework for operations, ensuring that policies, processes, systems, and procedures are effectively designed, communicated, and implemented throughout the organization.

Job Responsibilities

Oversee the design, development of the groupwide process universe, policy implementation procedures documentation and systems work- flow across the group.
Appropriate implementation of effective, fit for purpose policies, and ensuring compliance.
Appreciate the business needs to design appropriate processes.
Design and implement standardized procedures, processes, and systems in line with strategic goals.
Align and embed all policies and procedures to all relevant business/functions .
Lead the team in building strong relationship with internal stakeholders.
Continuous review and assessment of existing policies and procedures to identify areas of improvement and optimization.
Keep a breast with industry trends to ensure compliance with applicable regulations industry standards best practices in the development and implementation of policies, systems, processes, and procedures.
Develop business cases, pricing strategies, and promotion plans for new products and services.

Qualifications

Education Qualifications

Bachelor’s degree in business administration, Operations Management, Process Engineering, or a related field. A master’s degree in a relevant discipline or relevant certification is a plus.

Knowledge And Experience Required

At least 10 years of experience in policy implementation, process design, and systems management.
Proven track record of successfully implementing policies and standardized procedures within a complex organizational structure.
Strong knowledge of process design methodologies, workflow automation, and system integration.
Expertise in policy development, implementation, and compliance with industry regulations.
Demonstrated leadership capabilities in managing cross-functional teams and driving process improvements across diverse business units.
Excellent communication, negotiation, and stakeholder engagement skills.
Ability to align process and system design with business goals and adapt strategies to changing business environments.
Strong analytical and problem-solving skills with the ability to identify inefficiencies and implement innovative solutions.