REF: PU/ADV/04/10/2024

REQUIREMENTS FOR THE POSITION OF SENIOR ICT TECHNICIAN II GRADE 7

This is a middle level position in this cadre in the University and appointment shall be on such terms and conditions as may be determined by the Council from time to time depending on age, citizenship or any other reason as may be stipulated in the Kenyan Labour Laws.

Academic Qualification

The candidate must have a Bachelor’s Degree in Computer Science/IT or its equivalent from a recognised institution.

Professional Qualification

The candidate should have a certificate in CompTIA Linux or its equivalent in addition to A+ (Software and hardware certification)/N+ (Networking certification) or its equivalent.

Experience

The candidate must have seven (7) years of continuous relevant work experience, three (3) of which should be at the level of an ICT Technician I or comparable grade with proven integrity, honesty, independence, innovativeness and compliance to deadlines.

In addition, the candidate should have experience in the following; 

Technical support in the computer lab
Lab management
User training and assistance
Security and Compliance
Collaboration and Communication
Answering incoming calls to the service desk
Installing software and hardware
Monitoring service desk tickets and resolve in a timely manner
Providing administration of active directory account
Providing email archive support
Providing Help Desk support
Providing support for remote user
Providing support for Windows 10/11 Operating Systems
Resetting passwords for various systems
Supervision of staff under his/her charge
Support Laptop, Desktop and Server backups

Skills
The candidate must have the following: -

Communication skills
Computer proficiency
First Aid and life saving
Interpersonal skills
Organisational skills
Public relations
Report writing skills
Team work 

TERMS OF SERVICE
Benefits for the above positions include: Basic salary range of Kshs.38,873/- to Kshs. 54,423/- a house allowance of Kshs. 24,768/-, medical cover for staff and dependents, life Insurance, opportunities for further development and training and other regular allowances as determined by SRC