Key Duties and Responsibilities:

Passive Outage analysis, trouble shooting, RCA and reporting .
Leverage market research to get insights into consumer behaviour and preferences and drive future programs and promotions.
Track usage pattern to devise customer acquisition strategies.
Keep track of customer life cycle to drive ARPU growth.
Develop POS for all COCOs, COFOS, AMB, Agents, SSOs and other outlets for GSM and AM.
Implement the POS.
Track execution to ensure compliance with POC and with internal company procedures.
Create clarity on plans and products to ensure consumer’s understanding of products and services.
Contribute towards improvement of brand impact and positioning to ensure consumer engagement and uniform brand experience across consumer touch points.
Keep partners aligned with our tactical business strategy ensuring their support for the business roadmap and customer delight objectives.
Work with partners to encourage partner’s participation in the business and his growth to ensure that fresh and innovative ideas are first offered to the organization.
Recommending appropriate revenue share levels for new services launched and identifying preferred partners to work with.
Since these initiatives will always have a wide angle, it will be imperative to ensure that all the departments/verticals are fully aligned to support the business.
Cross functional teams would provide business requirements and other “Must do” to ensure that the business and the customer requirements are always met.