Job Purpose:
Assisting in all daily IT operations, including but not limited to asset maintenance, IT operation reporting and data entry, capacity planning, product evaluation and recommendation, hardware installation and troubleshooting, end-user and staff IT support and training, in accordance with business requirements and SABIS®standards.
Key Responsibilities:

Maintaining asset records.
Ensuring asset maintenance, including but not limited to:

Maintenance of all of the school’s IT equipment on a regular basis
Repair of equipment based on need (e.g., computers, laptops, tablets)
Installation of application and software maintenance (MS Office, Outlook, and other Office applications as and when requested with approval)


Accurately documenting instances of hardware failure, repair, installation, and removal.
Carrying out capacity planning to meet future computer hardware needs.
Conducting research on computer products in support of PC procurement and development efforts.
Evaluating and recommending hardware products for purchase.
Writing technical specifications for purchase of PCs and related products, in conjunction with the IT Administrator.
Recommending, scheduling, and performing PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
Liaising with, and providing training and support to, end users and staff on computer operation and other issues.
Troubleshooting end-user hardware, not limited to tablets and PCs.
Handling application management.
Conducting reporting and data entry.
Providing desk help.
Providing support in all daily IT operations.
Training and inducing staff, students, and parents as needed.
Assisting with the installation, maintenance, and repair of the Interactive Whiteboards (IWBs) and E-books.
Covering all IT aspects of the Interactive Learning System (ILS).
Performing other support functions.

Ideal Requirements:

Bachelor’s degree in Computer Science or equivalent
Cisco certification or MCITP is preferred
English proficiency is required, local language is preferred
Experience in MS Operating Systems, MS Office needed components, Active Directory, Server, User Management, Networks and Network Security, and Database Management Systems
Problem-Solving Skills
Professional Behavior and Ethical Conduct
Communication skills
Ability to work within a team