Job Objective:
The IT & Systems Support Engineer will be responsible for administering, managing, and supporting the company’s IT, Business & Operational Support Systems.
Key Duties & Responsibilities:
Act as the primary contact for all internal IT helpdesk support requests
Provide account management and support for all IT supported cloud technologies including Office365, Zoom, Google Suite, DocuSign, NetSuite, and all other role based specialized systems
Troubleshoot Windows software and hardware issues for end users through service desk walkups, chat, voice, and video calls
Ensures all IT equipment and infrastructure is running to its optimum performance and that escalations are owned and managed appropriately
Contact and collaborate with software and hardware vendors to solve technical issues as needed
Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day-to-day basis
General network troubleshooting for network connectivity including digital authentication, remote access, secure wi-fi, and wired connectivity
Day to day management of back-office task’s (monitoring, anti- virus, deployment, servers, update, and patching)
Own issues through resolution, escalating to appropriate support member/team when necessary
Onboarding administration
Prepare new hire hardware for deployment
Educate new hires on new software and technology related procedures to secure a swift onboarding process
Conduct orientation and guidance to users on how to operate new software and computer hardware
Improve IT operations by conducting system analysis and recommending changes in policies and procedures
Create documentation to provide guidance on use of various platforms and for frequently asked questions
Oversee the allocation, replenishment, and maintenance of IT stock inventory
Minimum Qualifications:
BSc. Computer Science/Engineering or equivalent
At least two years hands on experience in system administration and support
Experience & Skills:
Strong analytical, debugging, and problem-solving skills
Office 365 Administration and support
Strong knowledge of Windows. Linux knowledge is a plus
Working knowledge of the following technologies: MS Azure AD, MS Endpoint Manager, MS compliance and security
Administering and supporting cloud-based storage solutions. MS SharePoint and OneDrive are a plus
Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling
Strong documentation and communication skills
Ability to work with limited supervision and stay focused while performing repetitive tasks
Ability to follow through and execute on assigned tasks
Work well with geographically diverse teams and users
Scripting experience, Programming is a plus
Cybersecurity experience is a plus
Attributes
Integrity, honest with high ethical standards
Boundless, passionate, and flexible
Personal excellence, accuracy, and attention to detail
Collaborative, achieve results through teamwork and partnerships
Ability to work under pressure, multi-task and think creatively
Efficient time management, fast learner in a fast-paced dynamic environment
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Passion for technology and innovation
Ability to prioritise tasks and learn in a fast-paced environment
Excellent oral and written communication skills
Deadline for application is 31st January 2023.
