Key Responsibilities

Facilitate and negotiate amicable resolutions in Recoveries for the assigned portfolio/ branch.
Coordinate contacts with debtors for the portfolio/branch assigned and make client visits.
Where security has been provided or otherwise, liaise with the Debt Recovery Manager to institute recovery proceedings against the clients and oversee the follow up of repossession agents to ensure quick turnaround time on all repossession orders issued.
Recommend to Manager Recoveries the engagement of the services of an investigator in the event of non-payment to ascertain other client assets that may be used to realize a shortfall arising from a terminated contract.
Liaise with other service providers such as Debt Collectors, Lawyers, Auctioneers and Private Investigators for follow up of instructions issued to them.
Work closely with the Legal department in the issuance of Statutory notices.
Maintain updated debtors’ files with notes on all correspondence, meetings and telephone conversations.
Where necessary, represent the Bank as a witness during court hearings and provide all the necessary support to lawyers acting for the Bank.
Review of Provisions & Interest Suspense on Sub-Standard, Doubtful & Loss Accounts - (In conformity with prudential guidelines).
Ensure all the classifications are in line with prudential guidelines requirements.
Ensure that quality and timely periodic reports are prepared for management review.

Qualifications and Competencies

Holder of a bachelor’s degree in Finance, Commerce, Economics Accounting, Banking or any business related field.
Possession of professional qualifications in Credit Management will be added advantage.
Should have at least three years’ experience in debt recovery in a Bank or Financial Institution.
Should have thorough knowledge of legislation relating to lending and lending portfolio management.
Should have excellent knowledge of data analysis and Microsoft Excel skills.
Should have excellent inter-personal, communication and negotiation skills.
Should have excellent planning, organization, problem solving and analytical skills