Role Overview

The System Administrator will be responsible for the day-to-day management, support and maintenance of the company's IT infrastructure. This role involves ensuring that servers, systems and related infrastructure run efficiently and securely to support business objectives. The ideal candidate will have a strong understanding of system architecture, network administration, cybersecurity best practices, and cloud technologies.

Primary Responsibilities

Install, configure, and maintain servers (physical and virtual), storage systems and network devices.
Manage the installation and configuration of software, applications, and security updates.
Manage user accounts, permissions, and access controls via Active Directory or other identity management tools.
Monitor system performance, uptime, and resource utilization, ensuring optimal functionality.
Troubleshoot and resolve hardware, software, and network issues in a timely manner.
Apply operating system updates, patches, and configuration changes regularly.
Implement and maintain backup, recovery, and disaster recovery plans for critical systems and data.
Ensure regular backups are conducted and periodically test data recovery processes.
Administer network infrastructure including firewalls, routers, switches, and wireless systems.
Ensure security best practices are followed across all systems and infrastructure, including regular security audits and vulnerability assessments.
Monitor for potential security threats and implement countermeasures such as firewalls, antivirus software, and intrusion detection systems (IDS).
Provide technical support to end-users, troubleshoot issues, and ensure efficient problem resolution.
Provide training and documentation to staff on the use of systems and tools.
Analyze system logs and identify potential issues with computer systems.
Recommend and implement system improvements to increase efficiency and reliability.
Research and deploy new technologies and tools to improve system performance.
Create and maintain detailed documentation of system configurations, changes, and standard operating procedures.
Generate reports on system performance, issues, and resolutions for management review.
Work closely with the IT team to ensure all systems integrate smoothly.
Coordinate with vendors for system-related upgrades, repairs, and software licensing.

Academic Qualifications
Education: Bachelor's degree in computer science, Information Technology or its equivalent from a recognized institution.
Experience

Four (4) years of experience in systems administrator or similar role.
Experience with operating systems (Windows Server, Linux, macOS), and virtualization technologies (VMware, Hyper-V).
Familiarity with virtualization technologies and cloud computing (AWS, Azure, etc.).
Knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.).

Certifications

Preferred certifications include CompTIA Server+, Microsoft Certified: Windows Server, VMware Certified Professional (VCP).

Skills and Attributes

Proficiency with server hardware and software, including backup and recovery systems. Strong understanding of network protocols, firewall management, and security configurations. Strong analytical and problem-solving abilities, capable of troubleshooting complex systems issues. Excellent communication skills for user support and collaboration with other IT staff and stakeholders. Ability to work on multiple tasks while maintaining high standards of quality and accuracy. Ability to work well with colleagues as a team member.